Insulation4less Reviews

Name: Insulation4less
Address: 3rd Floor 207 Regent Street,London, London
Rating: 4.55

4.6 Rating 1,756 Reviews

88 %

of reviewers recommend Insulation4less

4.6

Based on 1,756 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Insulation4less:

Insulation4less Ltd (insulation4less.co.uk) is the UK's largest independent online insulation store. With the highest star rating in the UK, you know you're in good hands when you order with Insulation4less.

Visit Website

Phone:

02035826399

Email:

info@insulation4less.co.uk

Location:

3rd Floor 207 Regent Street,London
London
W1B3HH

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Insulation4less 5 star review on 12th October 2025

Stephan Pasiewicz

Insulation4less 5 star review on 25th March 2025

PAUL DAVIES

Insulation4less 5 star review on 3rd January 2025

Jayne Bunting

Anonymous

Anonymous // 01/01/2019

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“Great and delivered fast”

Helpful Report

Posted 2 years ago

Thank you for your review! We're delighted to hear that you had a great experience with our service and that your order was delivered promptly. Timely delivery is one of our top priorities, and we're glad we could meet your expectations. We appreciate your support and look forward to serving you again in the future.

Posted 2 years ago

“Excellent product and service, delivery on time and good prices”

Helpful Report

Posted 2 years ago

Thank you for your wonderful feedback! We're thrilled to hear that you found our product and service to be excellent. Delivering on time is a priority for us, and we're glad we could meet that expectation. We appreciate your support and hope to have the opportunity to serve you again in the future.

Posted 2 years ago

“Was told 2 to 3 days for delivery, it took a week and when the boards arrived 5 were quite damaged and other looked in not very good condition.”

Helpful Report

Posted 2 years ago

“All good arrived in good condition and arrived on the day that was stated many thanks.”

Helpful Report

Posted 2 years ago

Thank you for your feedback! We're pleased to hear that your order arrived in good condition and on the specified day. Ensuring the safe delivery of our products is important to us We appreciate your kind words and thank you for choosing our services. We value your satisfaction.

Posted 2 years ago

“Excellent service”

Helpful Report

Posted 2 years ago

Thank you for your review! We're thrilled to hear that you received excellent service from us. Providing exceptional service is our top priority, and we're glad to know that we met your expectations. We appreciate your support and hope to have the opportunity to serve you again in the future. Thank you for choosing us!

Posted 2 years ago

“Great price and delivery on time .., what else can I say”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We're thrilled to hear that you were pleased with our competitive prices and that your delivery was on time. We appreciate your kind words and thank you for choosing our services.

Posted 2 years ago

“Excellent in every way - except for the packing of the loft rolls for transport. They were open at the ends. It was raining. Thereore they arrived wet at the ends. Luckily the rain was light. Had it been heavy, the soaking of the wool would have been considerable.”

Helpful Report

Posted 2 years ago

“Terrible service. Advertised a delivery, which they could not meet. It's now over a week late, which causes delays and costs. Items get swapped after they have taken your money. Staff don't care and understand the implications of them not upholding what has been advertised.”

Helpful Report

Posted 2 years ago

Hello Nick, Thank you for your valued feedback. We fully acknowledge the estimated delivery time listed on our site has not been met in this instance and we do apologise for any inconvenience this may have caused. In relation to the product swap, we did send you an email to advise this and will always do so before an order is dispatched, the product provided will achieve the exact same U-Value and costs us more than what you ordered initially. The reason for the product swap was to ensure delivery at the earlier possible date and any product swap we make will always have identical thermal performance or better. We will always fully accommodate any brand specific requirements for any customer when requested and where possible. As a token of good will, we have also provided a discount on the order which will arrive to your account in the coming days. Kind regards, Insulation4less

Posted 2 years ago

“Hi I got onw of my items broken, They promised replacement, Is been 2 weeks and I still haven't received anithing....”

Helpful Report

Posted 2 years ago

Hello Marius, Thank you for your valued feedback. Sorry it has taken so long to replace these boards but this is not a fair representation of actual events. We replied back to your request within a few hours and you were promptly informed on the duration period for the replacements. Unfortunately with a combination of stock availability from our supplier and with no deliveries taking place over the Christmas period, we were unable to get the replacements to you until the first week of January. We had arranged replacements and provided a delivery date for these replacements within 36 hours. On our last email to you we asked, would the replacement date be okay and you did not reply to us. While we fully acknowledge you received damaged goods, your review is somewhat unfair given our speedy reaction to provide a resolution. Kind regards, Insulation4less

Posted 2 years ago

“Good delivery and product as stated. Why pay more??”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide your feedback. We're thrilled to hear that you had a positive experience with the delivery and found the product to be as described. Thank you again for choosing us.

Posted 2 years ago

“So pleased with this insulation it has made such a difference in our home it is so much warmer now. Good quality product”

Helpful Report

Posted 2 years ago

Thank you for sharing your positive experience with our insulation! We're thrilled to have played a part in making your home so much warmer. We're grateful for your recognition. Thanks again for your support!

Posted 2 years ago

“Still waiting for my order Staff disinterested in resolving my problem with order.”

Helpful Report

Posted 2 years ago

Hello Tom, Thank you for your valued feedback. This is currently under investigation and we will contact you today with an update. We apologise for any inconvenience this may have caused and thank you for your patience. Kind regards, Insulation4less

Posted 2 years ago

“Product Turned up damaged after delivery driver was going to deliver outside in the pouring rain and did not contact me prior to let me know that he was on his way! Once I examine the products and found that it was damaged I contacted customer services to be Told that this is acceptable as it is just minor damage, the damage was actually to all the corners their answer was we can collect it and give you a full refund not that they will exchange the goods for once which wasn't damaged. All in all very very poor service products very very Poor , would stay clear from this company. In the endwe had to use the product and make good with some from another company which was first class and cheaper.”

Helpful Report

Posted 2 years ago

Hello Richard, Thank you for your valued feedback. These boards were not damaged, any of the negligible blemishes are considered industry standard and will not effect the overall performance of the boards. We will always replace damaged goods promptly but in this case the goods were not damaged. In relation to the contact prior to arrival, you were sent a text to your mobile with some tracking info on the day of delivery. We did not receive a request from you for a call prior to arrival, if we had done so we would have requested this for the drivers attention. Please do not hesitate to contact us should you need to discuss further. Kind regards, Insulation4less

Posted 2 years ago

“HI GREAT DELIVERY, ON TIME AND HELPFUL DRIVER. Fitting panels to sloping wooden roof beams. What do you recommend for fixing them? Thanks Mike”

Helpful Report

Posted 2 years ago

“The prices are very competitive. Delivery was at the very end of the time scale originally provided and was different from what I had been told on the phone. General communication of the actual time and date of delivery was poor as I was only told on the day of delivery. Other than that the driver was friendly and helpful which is always nice”

Helpful Report

Posted 2 years ago

“Good communication from the company by email; delivered on time despite the atrocious weather on the day of delivery.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback with us. We truly appreciate your positive comments regarding the good communication from our company and the fact that your order was delivered on time, despite the challenging weather conditions on the day of delivery. Thank you once again for your feedback and for choosing our company.

Posted 2 years ago

“Excellent value compared to competitors, quick response and delivery”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback! We're thrilled to hear that you found our products to be of excellent value compared to our competitors. We also appreciate your kind words about our quick response and delivery.

Posted 2 years ago

“no issue with the product or delivery time scale , however i do take issue with the customer service adviser who was obviously working from a tin shed who then put the phone down when i said i coulnt hear what he was saying , 2nd rate and ignorant”

Helpful Report

Posted 2 years ago

“Great product, great service, great communication with fast delivery and real time tracking. Brilliant.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your fantastic review! We're thrilled that you had a brilliant experience with us, from our great product to our excellent service, communication, fast delivery, and real-time tracking. We truly appreciate your kind words and support.

Posted 2 years ago

“Found insulation 4 less on line and saw good reviews so went with them and was not disappointed. It's so refreshing when you get a company that does exactly what it advertises but insulation4lss did more. Their communications were outstanding and very thorough. Everything was done professionally and the product arrived when they said it would (early in the day too), and all was good quality. Superb service and would definitely recommend and/or use again. I wish all firms operated like this. I don't usually write reviews but I am rarely impressed.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your wonderful experience with Insulation 4 Less! It's fantastic to hear that the product arrived promptly and in good quality. We understand the importance of timely delivery and maintaining high standards with our products, so we're delighted that we could deliver on both fronts. Your recommendation means a lot to us, and we truly appreciate your kind words.

Posted 2 years ago

Insulation4less is rated 4.6 based on 1,756 reviews