Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Address: 153 Lynchford Rd, Farnborough, Hampshire
Rating: 4.74

4.7 Rating 9,004 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

Visit Website

Phone:

0800 130 3377

Email:

Katie Kingham

Location:

153 Lynchford Rd,
Farnborough
Hampshire
GU14 6HG

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Infinity Motorcycles 5 star review on 19th April 2026

Anonymous

Anonymous // 01/01/2019

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“I bought a Keis Ultraflex jacket from you. I had it 16 days. It will no longer power heated gloves. I’ve returned the jacket for a refund. I’ve advised you I am rejecting it within 30 days in accordance with my rights under the Consumer Rights Act 2015. So far you’ve refused my requests and disregarded the law insisting you must return the jacket to Keis the manufacturer. Keis confirmed it was faulty and are repairing it. I don’t want a repaired product as I’ve rejected it. Still awaiting a refund. Absolutely terrible service.”

Helpful Report

Posted 1 year ago

Hi Nicola. Thank you for providing your feedback. Our policy for returned electrical items with a fault in under 30 days is for the garment to be returned to our supplier to be tested to confirm the fault so they are either able to repair or refund the jacket. If a product is returned to us within 30 days we are happy to refund the item after the fault has been confirmed by our supplier. I would like to inform you that the jacket purchased and returned because of a fault is currently at our suppliers and has finished undergoing tests. Our Warranty and Returns department contacted our supplier this morning and has been informed that the fault has been found and is currently being repaired; therefore, we issued your refund at 10:30 on 18/11/2024. We wanted to let you know that the jacket arrived at our warehouse on the morning of 12/11/2024, and we sent it for inspection on 13/11/2024. We’re happy to inform you that your refund has been processed sooner than the timeframe mentioned on our Delivery and Returns page. Please note that our Delivery and Returns page states that refunds and exchanges may take up to 7-14 days to process. We appreciate your patience during this process. Thanks, Danielle

Posted 1 year ago

“The team at Infinity Oxford are very knowledgeable and take time to talk through the advantages and disadvantages of their products. I spent the best part of two hours with Steve this morning talking me through a range of textile jackets and base layers. There was no pressure selling, just straightforward technical information that enabled me to make an informed decision prior to a purchase. Thank you.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your amazing 5-star review of Infinity Motorcycles! I will pass this on to Steve and the team at Oxford. Thanks, Rhiann

Posted 1 year ago

“First rate staff and goods”

Helpful Report

Posted 1 year ago

Hi Paul, Thank you for your fantastic 5-star review of Infinity Motorcycles! We hope to see you again soon! Thanks, Rhiann

Posted 1 year ago

“Friendly, knowledgable staff. Great range of quality gear. Highly recommended shop. (Gloucester branch)”

Helpful Report

Posted 1 year ago

Hi Tim, Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Rhiann

Posted 1 year ago

“Very disappointed with this scammers. They are the worst probably. They just want to sell you things even if it’s not for you. They sell me 2 expensive helmets and they assured me that is what I need. They are very unfriendly and rude people. Very unprofessional. Don’t trust…..”

Helpful Report

Posted 1 year ago

Hi Gabriel, Thank you for sharing your feedback; we value every customer’s experience and regret that your recent purchase didn’t meet your expectations. I have discussed your helmet purchase with the store from which you bought it and understand that you tried on several helmets across various price points, ultimately choosing a mid-priced option. We’re sorry to hear that you felt any pressure to buy outside your budget. Our goal is always to help customers find gear that fits their needs and preferences. When you later experienced fit issues, our team responded by ordering smaller center pads, and, after hearing you were still uncomfortable, provided additional padding at no extra cost to try to improve the fit. We made every effort to resolve your issues within the limits of our policies. Since the helmet had been used on a ride and the visor stickers had been removed, a refund or exchange couldn’t be processed. This is general policy, which we believe was clearly communicated during your purchase. Unfortunately, during follow-up discussions, your behaviour escalated, where you directed rude language and threats of violence toward our staff, resulting in a necessary ban. We are committed to maintaining a respectful environment for all customers and staff. We sincerely apologise that your experience with us didn’t meet expectations; however, such behaviour will not be tolerated. I hope we can support you in any way within our policies to help improve your experience. Regards, Danielle

Posted 1 year ago

“Bought an item in store and was told by a member of staff that the model choosen would fit the bike and didn't when taking it for a refund was denied of it completely bad service on infinitys part and will be actively seeking alternatives instead of returning to this company again in the future”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave your feedback. I sincerely apologise for any misinformation provided during your in-store visit. I will ensure that our sales staff is informed so we can enhance our services. Upon reviewing your case, I understand that you received a credit note as a result of returning your online order item along with your in-store purchase. Since our online Warranty and Returns department is unable to process refunds to the original payment method, for in-store purchases, we issued a credit note for the full total of the items returned. I regret any inconvenience this situation may have caused. If you would like to discuss this further please email info@infinitymotorcycles.com. Thanks, Rhiann

Posted 1 year ago

“Luke at Chiswick has been extremely helpful. Showing different price ranges of the products I need and ordering extra sizes I didn't ask for just as an incase due to woman's clothes running smaller”

Helpful Report

Posted 1 year ago

Hi Gillian, Thank you for your amazing 5-star review of Infinity Motorcycles! I will be sure to pass this on to Luke. Thanks, Rhiann

Posted 1 year ago

“Just purchased Oxford heated grips.Almost impossible to go above and beyound but staff inany quarter the3se days...But But have you a gem opf an assistance in a Lady called Steller.I am 89yrs old next birthday and tech has a death gripof my brain I will be using the services of Infinity with fingers crossed she will still be ar her desk Cheers PAUL Many Many thanks again Stella.”

Helpful Report

Posted 1 year ago

Hi Paul, Thank you so much for your amazing 5-star review. I will be sure to pass this on to Stella. We hope to see you soon! Thanks, Rhiann

Posted 1 year ago

“Infinity York, so I have been using infinity York for a long time now and the service and professionalism is amazing. I recently popped in and ended up buying a new helmet on James’s recommendation and the helmet was just as he said, not my usual brand but he has converted me to a change. Following that I had an issue with my Sena on another helmet which I took in and the team sorted it. The full team at York are so professional in everything motorcycling I would recommend them every time.”

Helpful Report

Posted 1 year ago

Hi Gerry, Thank you for your amazing 5-star review! I will pass this on to James and the rest of the team at Infinity York. We hope to see you soon! Thanks, Rhiann

Posted 1 year ago

“Excellent company and team. Boots delivered and exchanged for a 2nd pair as first were wrong size. All achieved in 8 days without quibble. Highly reccommend Infinity..”

Helpful Report

Posted 1 year ago

Thank you for your amazing 5-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Dylan & James were very professional and understanding of all the products in store. They have made my life a lot easier going back into motorcycling. Would highly recommend infinity york to anyone anywhere.”

Helpful Report

Posted 1 year ago

Thank you for your amazing 5-star review of Infinity Motorcycles! I shall pass this over to Dylan and James. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Hi After getting a pair of boots from Infinity I found they had sent wrong size. Spoke to a very nice lady called Stella who promptly sorted it out. Got new boots 3 days later, A perfect fit. Very satisfied with the product and the company, so would definitely reccommend them..”

Helpful Report

Posted 1 year ago

Thank you for your amazing 5-star review of Infinity Motorcycles, Donald! I am sorry that you received the incorrect size, however, I am glad that this issue was rectified promptly. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“The Infinity store in Belfast is superb. Knowledge at counter second to none and way more helpful than I had expected. Can't recommend this store enough.”

Helpful Report

Posted 1 year ago

Thank you for your amazing 5-star review of Infinity Motorcycles, Evan! I shall pass this over to our Belfast store. We hope to see you soon! Thanks, Rhiann.

Posted 1 year ago

“Camberley great store with comprehensive stock on all range of gear. Many thanks to all staff but especially to Luca who has gone extra few miles with his patience and knowledge to help me find the helmet I needed . Even though they didnt have in stock the in the colour I wanted , he called the Farnborough branch and reserved it for me. He provided me extra information regarding the rest of gear I needed. Highly recommend this place ! Thank you, Remus”

Helpful Report

Posted 1 year ago

Thank you for your amazing 5-star review of Infinity Motorcycles, Remus! I shall pass this over to Luca and our Camberley branch. We hope to see you soon and that you enjoy your new helmet! Thanks, Danielle

Posted 1 year ago

“Our delivery was taken to a shop 9 miles away , after trying to find the location I had to go and collect. This wasnt Infinitys fault. However when I collected thee box was damaged and a pair of bike trousers missing. Customer care at Infinity was excellent and within 2 days I had a replacement. Have used Infinity before with same standard of service but thankfully no issues. Highly recommend”

Helpful Report

Posted 1 year ago

Thank you for your amazing 5-star review of Infinity Motorcycles, Carol! I apologise for the error with your order, however, I am glad that this was handled quickly and to your satisfaction. We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Easy to use website, super fast delivery and love the fact you have in stock really inclusive sizes. Definitely going to recommend you to all my fellow biker gals!”

Helpful Report

Posted 1 year ago

Thank you for your amazing 5-star review of Infinity Motorcycles, Briony! We hope to see you soon and that you enjoy your new gear! Thanks, Danielle

Posted 1 year ago

“Another visit to infinity Watford. Excellent servce, staff always woth a smike happy to help. Good price and selction.”

Helpful Report

Posted 1 year ago

Thank you for your lovely 5-Star review of Infinity Motorcycles! I shall pass this over to our Watford store! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Another item purchased from Infinity and delivered very quickly, this time packed by Rebecca with care, 10/10 Infinity Glasgow.”

Helpful Report

Posted 1 year ago

Thank you for your amazing 5-Star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Thanks to Trevor,Steve and Josh for looking after me once again !!! Great guys nice bit of banter !! Couldn’t recommend these guys enough 😀”

Helpful Report

Posted 1 year ago

Thank you for your amazing 5-Star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

“Bought an Oxford Aquatex bike cover. Really speedy delivery and very reasonable price. Would definitely recommend and will shop here again!”

Helpful Report

Posted 1 year ago

Thank you for your lovely 5-star review of Infinity Motorcycles! We hope to see you soon! Thanks, Danielle

Posted 1 year ago

Infinity Motorcycles is rated 4.7 based on 9,004 reviews