Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Address: 153 Lynchford Rd, Farnborough, Hampshire
Rating: 4.74

4.7 Rating 9,092 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

Visit Website

Phone:

0800 130 3377

Email:

Katie Kingham

Location:

153 Lynchford Rd,
Farnborough
Hampshire
GU14 6HG

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Infinity Motorcycles 5 star review on 3rd June 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made a few purchases in Belfast and I wasn’t an easy customer as sizes just weren’t suiting. Staff were excellent, very patient and no pressure to purchase. The returns i made we’re accepted without quibble and I’m very happy with the gear I kept.”

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Posted 5 years ago

“Very good back up . A little short information about what was happening about my return. But good service.”

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Posted 5 years ago

Hi Nigel, Thank you for your feedback on our returns process. We are always looking to improve the clarity and efficiency of our services, and I will forward your comments to our eCommerce team. If there is anything else we can help with, please do not hesitate to contact us again, and we look forward to you shopping with us in the future! Kind regards, Jonah

Posted 5 years ago

“Excellent service, product arrived and it didn’t fit so they arrange a simple return and exchange without any hassle”

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Posted 5 years ago

“Easy and efficient service”

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Posted 5 years ago

“Ordered Rok Straps on line, none in stock, so order was cancelled by Infinity. Received apology, which was fine, assume payment has been refunded by now. Should not have shown up as available from Infinity, caused a delay in sourcing from elsewhere and almost missed having them in time for a trip.”

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Posted 5 years ago

Hi Mark, I'm sorry we were unable to provide you with your order. 99% of the time our website is showing stock correctly, but there are instances where a size or an item may be showing as in stock on our website but may not be available. This was the case with your order: we were unable to supply the Rok Straps, and so we cancelled your order and issued you a full refund. We sincerely apologise for this disappointment; if you were to order with us again, we will endeavour to do whatever we can to assist you. And if there is anything else we can help you with, please do not hesitate to contact us. Kind regards, Jonah

Posted 5 years ago

“Perfectly slick experience. Good price and prompt delivery.”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Very satisfied,I found everyone there so helpful and patient with me ordering the wrong sizes I will be definitely ordering from this firm again great tganks”

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Posted 5 years ago

“Jacket was great but did not suit my son. Return process was very straightforward.”

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Posted 5 years ago

“Quick delivery”

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Posted 5 years ago

“I ordered a pair of motorcycle jeans which were in the sale, the order was taken along with payment , then a few days later I received an email stating that the chosen jeans were out of stock and would I like to choose a pair alternate jeans or I could have a full refund which I took, then whilst browsing the website a few days later I notice that the jeans were still on the site as being available it makes me wonder if this is a way of taking your money while trying to sell alternative jeans”

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Posted 5 years ago

Hello, I'm sorry we were unable to provide you with your recent order. We try to maintain total accuracy of our stock levels, but in the case of your order, we were unable to supply your specific size due to an anomaly in our system, and for this, we extend our fullest apologies for the mistake. In this case, our first port of call is to offer an alternative product, otherwise, a full refund is provided. If you saw the size was still available on our website after your order was cancelled, I think this was due to be removed from the site. I have verified that the size has now been removed. Please do not hesitate to contact us on 0800 130 3377 if you have any further questions or concerns, and we would be more than happy to assist you with anything in future. Kind regards, Jonah

Posted 5 years ago

“Fast friendly service at a great price 👍”

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Posted 5 years ago

“you did what I won.ted.got my order right”

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Posted 5 years ago

“Excellent price and very fast delivery. Excellent communication throughout, highly recommended.”

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Posted 5 years ago

“Ordered and paid for a Motorbike helmet from Infinity Motorcycles. Customer Service was excellent, I received an email from Mike saying that they had none of the size in that I wanted and he refunded my money immediately. Quick and Easy transaction. I would definitely recommend them.”

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Posted 5 years ago

“I went in to the Belfast store to look for a helmet that I saw on the website, I spoke to a member of staff who’s name I didn’t get, (English accent, Tattoos on his arms) real nice guy, they didn’t have the helmet I wanted in my size, so the staff member advised me to order off the website, I went to my car, went on to infinity’s website, I ordered the helmet around 2:30pm it arrived with me the very next day, UNBELIEVABLE! I always find the staff extremely polite and go out of their way to help, amazing staff.”

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Posted 5 years ago

“Always my go to place for motorcycle gear. Always reasonably priced and if you do manage to find a cheaper price they offer price match. Staff are always very helpful and friendly. Recommended.”

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Posted 5 years ago

“The item arrived on time and the packaging was excellent , Infinity Motorcycles is a company that I would buy from again, thanks guy’s.”

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Posted 5 years ago

“i usually use the Christchurch shop but due covid and being lazy i ordered online. same good service”

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Posted 5 years ago

“excellent customer service team”

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Posted 5 years ago

Infinity Motorcycles is rated 4.7 based on 9,092 reviews