Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Address: 153 Lynchford Rd, Farnborough, Hampshire
Rating: 4.74

4.7 Rating 9,092 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

Visit Website

Phone:

0800 130 3377

Email:

Katie Kingham

Location:

153 Lynchford Rd,
Farnborough
Hampshire
GU14 6HG

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Infinity Motorcycles 5 star review on 3rd June 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service as ever from the Infinity team. Thanks to Tom for helping me return a purchase that was too big. I've now bought the smaller size which arrived the next day. Infinity Customer Services never fails to deliver, is always courteous and its Team are one of the best I have come across.”

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Posted 5 years ago

“Excellent service and aftersales team, would definitely recommend”

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Posted 5 years ago

“Bought a helmet in Belfast, Neotec2 in May 21 , already I needed a new Visor ( Clear ) , can’t get one in Belfast, Was told by the Manager that they don’t have any, can’t get any and no point in placing a order as the wait would be to long , gutted ! Settled for a darker tint , which is late , 9 days now . The Post is very very late now a days ???”

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Posted 5 years ago

Hi Ian, I'm sorry you were unhappy with our services. Our Belfast store recently contacted you via phone but did not get an answer. We'd like to inform you the visor has been delivered into store. If you just pop back in, you can collect your new visor. Kind regards, Jonah

Posted 5 years ago

“Update from previous review, I had a phone call from Ashleigh at Infinity and could not have been more helpful, she has arranged a delivery and collection tomorrow to pick up wrong size trousers and deliver new correct size trousers. Very polite and apologetic and got it all sorted. Thank you Ashleigh. :-)”

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Posted 5 years ago

“Ordered trousers which were too big so filled in return and clearly asked for exchange to smaller size and sent back via courier, got no confirmation or any contact to say exchange done etc. so emailed to complain and then got reply saying its on its way, arrived today and found they had sent same size back so now have to return AGAIN ! really bad communication and very bas service. will never use again”

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Posted 5 years ago

“Fast delivery. Great customer service when calling to return an item that was too small”

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Posted 5 years ago

“Well that was a great deal on a great product. I called the team to make an enquire on the product and they gave me great advise and I bought a great leather Jacket that I Love.”

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Posted 5 years ago

“Alway a great experience”

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Posted 5 years ago

“Bought a Shoei helmet from Infinity Motorcycles Christchurch and after a couple of months the visor catch broke. Not their fault, looks like a manufacturing defect. Popped back in today to see what could be done to fix it and Nathan replaced the visor on the spot with a new one so I could be straight back on the road. Awesome customer service, thanks guys.”

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Posted 5 years ago

“Nathan and everyone else at Infinity, Christchurch, are always really knowledgeable and helpful. They price match, when needed, though often they are cheaper than others in the first place. I like shopping locally because if something ever needs sorting under warranty, I have no worries.”

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Posted 5 years ago

“Very helpful and efficient service provided with prompt response to any questions.”

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Posted 5 years ago

“Superb service from friendly staff who make an effort to get things done swiftly and smoothly....thanks”

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Posted 5 years ago

“Absouletly delighted with my experiance with infinity gear arrived on time and size was spot on will defo use again”

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Posted 5 years ago

“Fast delivery, great price and nothing to complain about”

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Posted 5 years ago

“Because you did not have in stock the item you were advertising online as being in stock and it would take over a mouth and a half to get the item so I sourced it from elsewhere”

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Posted 5 years ago

Hi Stephen, I'm sorry we were unable to deliver your order as expected. We try to maintain total accuracy on our stock levels at all times, however, between the thousands of products we stock in our warehouse, 15 UK stores and at our suppliers, there are instances where a size or an item may be showing as in stock on our website but may not be available. 99% of the time our website will be accurate, but in the case of your order, we were unable to provide one of the items in your order and we sincerely apologise for this disappointment. If you were to order with us again, we will endeavour to do whatever we can to assist you. And if there is anything else we can help you with, please do not hesitate to contact us on 0800 130 3377 or email info@infinitymotorcycles.com. Kind regards, Jonah

Posted 5 years ago

“Great services as much through emails than in the shop Helpful staff”

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Posted 5 years ago

“Very easy to use interface and fast delivery. Have used a few times now and can't fault the service”

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Posted 5 years ago

“good service”

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Posted 5 years ago

“Probably the best customer service I have ever experienced Courteous friendly and amazing prices”

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Posted 5 years ago

“Unavailable???”

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Posted 5 years ago

Infinity Motorcycles is rated 4.7 based on 9,092 reviews