Infinity Motorcycles Reviews

Name: Infinity Motorcycles
Rating: 4.74

4.7 Rating 8,973 Reviews

94 %

of reviewers recommend Infinity Motorcycles

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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Phone:

0800 130 3377

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Infinity Motorcycles 5 star review on 18th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient”

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Posted 4 years ago

“Prompt delivery, although they forgot my loyalty points until I reminded them.”

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Posted 4 years ago

“Service is always excellent a wide range of products at good prices. Nice to have somewhere to look at the goods first hand occasionally”

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Posted 4 years ago

“Good firm to deal with”

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Posted 4 years ago

“I ordered Spada Everider leather motorcycle trousers for my husband's birthday, deciding on a size up from his normal as his waist is on the large side of that normal at the moment. One star is lost here, as they were not dispatched until 6 days after my order, with no communication as to why, meaning that they almost arrived after we were on holiday and the parcel would have lain. It turned out they were far too big around the waist, as in 4 inches too big, so I initiated a return and exchange for the size smaller than his normal (going down 2 waist sizes). The service from this point was extremely efficient and staff were helpful and friendly, although the written explanation on the website of the returns process is overly convoluted. The exchanged pair arrived in a very timely manner and they are a perfect fit! My husband is very pleased with his birthday present, they're a decent quality pair of leather bike trousers at a very reasonable price. Thank you to Infinity for the great service.”

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Posted 4 years ago

Hello, Thank you for your review; we appreciate your honest feedback and are glad to hear you were satisfied with your overall experience shopping and that your husband is pleased with his new trousers! I'm sorry you were disappointed by the delivery time of your order: we provided an estimate of 3-5 working days to dispatch the trousers as we needed to order them in from our supplier. From the time of your order to delivery, we delivered your order on the 5th working day, but we apologise we couldn't dispatch this to you earlier. Regarding the returns process, I will relay your feedback to our Website Admin team. We want to make all our information and processes as easy to understand as possible, and we'll endeavour to improve the layout of the page in the near future. We look forward to your returning business, and if there is anything else we can help you with, please do not hesitate to contact us. Kind regards, Jonah

Posted 4 years ago

“Good all round store, love the £10 offers when bank holiday comes round. Seem to be very competitive on price. Visit my nearest store in York now & then. Always happy to help with anything.”

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Posted 4 years ago

“Good people who know their stuff”

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Posted 4 years ago

“Very happy with my dealings with infinity motorcycles”

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Posted 4 years ago

“I bought 2 tank bags unfortunately neither was suitable for my bike. Both were well priced and delivered promptly and more importantly returned without any hassle or delays in refund”

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Posted 4 years ago

“Online deliveries took longer than advised but returns service spot on, the guys at Farnborough and Christchurch stores are tops happily travel 40 miles to get the best service. You do need to look at your pricing though as you are easily the most expensive retailer for motorcycle gear.”

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Posted 4 years ago

Hi Mike, Thank your feedback and your positive review. We take all feedback on board in order to improve our services and ensure every customer is satisfied with their shopping experience with us. Regarding pricing, our team is dedicated to ensure we offer fair pricing across our range of brands and that you receive the very best deal online and in-store. This is why we operate a price match policy, which allows us to match any competitor website that is showing a greater saving than us. We try to naturally match the best prices on our entire range, but due to its sheer enormity, there are occasions where a product is cheaper on another website. In this case, you can submit a price match request to our team using this link: https://www.infinitymotorcycles.com/price-match-policy. Our team will then validate the price match, and change the price if successful for you to get the saving with us. If you have any other questions, please do not hesitate to let me know. Kind regards, Jonah

Posted 4 years ago

“Excellent after sales”

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Posted 4 years ago

“All didnt have my size but did suggest an alterative all good”

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Posted 4 years ago

“I haven’t bought anything from you for a couple of months? What item are we talking* about?”

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Posted 4 years ago

Hi Tony, As you purchased something from us recently, we sent you an invitation to leave us a review to find out how your experience with us was. All reviews are appreciated, and we always take your feedback on board. Kind regards, Jonah

Posted 4 years ago

“Helpful as always Good service”

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Posted 4 years ago

“Excellent transaction”

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Posted 4 years ago

Hi Stuart, Thank you for your positive review. Is there anything we can do to improve our services for us to earn a 5-star review from you? Kind regards, Jonah

Posted 4 years ago

“Bought a big Oxford chain and Lock on line Too big for Westminster ground anchors and I couldn’t get it through my wheel of my Guzzi. Went to store in Gt Portland St who were very helpful but could not change the lock as there was slight damage caused when it fell off my saddle when I was trying to get the chain through the wheel. Used credit For the chain to buy another chain and lock..”

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Posted 4 years ago

“Excellent customer service”

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Posted 4 years ago

“I returned a pair of trousers (as the Catch broke off) over two weeks ago. I’ve not heard anything as yet? Communication would help?”

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Posted 4 years ago

“Having ordered a helmet online which ended up being too small, the customer service was helpful and the staff at Clapham North were very helpful and found me a suitable size from the Belfast store which was delivered pronto. Top marks to you guys.”

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Posted 4 years ago

“Great shop, plenty of choice, very helpful friendly staff when you are buying, however if you have a problem with something purchased the behaviour changes to negative, I’ve noticed this on several occasions when I’ve had a genuine fault, To sum up it’s all about sales, but a great shop.”

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Posted 4 years ago

Infinity Motorcycles is rated 4.7 based on 8,973 reviews