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Infinity Motorcycles Reviews

4.8 Rating 8,740 Reviews

94 %

of reviewers recommend Infinity Motorcycles

Company Reviews

Product Reviews

About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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0800 130 3377

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Infinity Motorcycles 5 star review on 2nd March 2024

Infinity Motorcycles 5 star review on 20th February 2024

Infinity Motorcycles 5 star review on 2nd February 2024

Infinity Motorcycles 5 star review on 2nd February 2024

Infinity Motorcycles 5 star review on 2nd February 2024

Infinity Motorcycles 5 star review on 22nd January 2024

Infinity Motorcycles 5 star review on 22nd January 2024

64

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Accepted the order but got email to say none in stock😢”

Posted 1 year ago

“Still waiting for my order.”

Posted 1 year ago

Hi Jorge, We apologise for the delay. Your order was given to our carrier on 31/08/2022 however due to Parcelforce strikes there may have been a backlog in deliveries; this is probably the reason why your parcel was delivered later than it should have been. We hope that this does not affect your view of Infinity Motorcycles. My apologies Danielle

Posted 1 year ago

“Very sorry to say I am a little disappointed. I placed an order for one Furygan D30 back protector and was told delivery would be on 25th August. Two emails and one phone call later - no notification of delay or any delivery. Difficult for me to rate Infinity Motorcycles at the moment.”

Posted 1 year ago

Hi Brian, I am terribly sorry that this has happened. We are investigating this further and we will contact you directly as soon as we have more information on this. Again huge apologies for the error with your order. Thanks Danielle

Posted 1 year ago

“I enjoy buying products from Infinity Motorcycles, but they use ParcelForce for deliveries. Seriously, one of the worst companies for this kind of service. Not going to buy again from Infinity Motorcycle if ParcelForce continues to be used as a delivery company, sorry. /A”

Posted 1 year ago

“On their website, they state: If you order before 3 pm? will ship it the same day. But this is not the case, i order it around midday, on a weekday, and it was shipped three full working days later.”

Posted 1 year ago

Hello, I'm sorry you were unsatisfied with your recent order. The product you ordered displayed an expected delivery date of 2-3 working days after purchase, as we had the item available with our supplier. This was advertised on our website, as well as in the order confirmation email, which displayed an estimated delivery date of 3 working days. Next-day delivery is provided on items that are in stock with us at the time of order. We do our best to advertise the delivery dates of our products, but we apologise if this was miscommunicated to you. If there is anything we could help you with in future, please let us know by emailing info@infinitymotorcycles.com. Kind regards, Jonah

Posted 1 year ago

“After ordering expensive leggings the write up says comes with D30 amours to be told it was a error in your write up and I would have to pay another £80 which is out of stock with you”

Posted 1 year ago

“My parcel was delivered to the wrong address but this was dealt with very efficiently. The gloves I purchased look great. The problem I had is the gloves have different length fingers so one hand is comfortable but the other hand is uncomfortable. It was not until I wore them that I realised the fault.”

Posted 1 year ago

“My parcel was delivered to the wrong address but this was dealt with very efficiently. The gloves I purchased look great. The problem I had is the gloves have different length fingers so one hand is comfortable but the other hand is uncomfortable. It was not until I wore them that I realised the fault.”

Posted 1 year ago

“Every boot I looked at was either discontinued or put of stock in all or most sizes. A complete waste of time!”

Posted 1 year ago

Hi Geof, Apologies for the delay in responding to your review - and I'm sorry you were unhappy with your shopping experience with us. I will relay your feedback to our website team so we can improve our website so it shows more in-stock product Due to the pandemic, most of our suppliers are facing stock shortages and manufacturing delays which consequently, results in some products being out of stock for a longer period of time. We are working to do everything we can to improve this, so please bear with us as the situation improves. If there is anything, in particular, you are looking for, please do let us know and we will do whatever we can to serve you. Kind regards, Jonah

Posted 1 year ago

“I recently bought a few items in one purchase and when I got home I noticed that I had been charged £30 more for a pair of jeans than what they were marked at…. I emailed and explained and have had no response!!! Customer service 0..”

Posted 1 year ago

Hi Alistair, We apologise for the price discrepancy; this may have been due to a price match with a competitor's price. If you contact the store in question, I'm sure we can arrange for a part refund for the price difference. You can find the details of the store here: https://www.infinitymotorcycles.com/find-a-store If there is anything else I can help with, please do not hesitate to contact us. Kind regards, Jonah

Posted 1 year ago

“Offer of Bering motor cycle jacket in all sizes was infact wrong which l only found out after paying for the non existent item. Had to then claim back my payment after missing out on a jacket from another supplier!”

Posted 2 years ago

“The delivery was good on time as expected but the helmet I bought has a couple of scuff marks on the top which I'm not real impressed with”

Posted 2 years ago

Hi Garry, We apologise for the condition your helmet arrived in. Our packing team do everything they can to assure that products are delivered as safely as possible, though a few anomalies may occur, whether that happens between the supplier to our warehouse or on its way to your door. If you email us at info@infinitymotorcycles.com, our team can arrange a returns label for you to send the product back to us, and a replacement product sent to you. Kind regards, Jonah

Posted 2 years ago

“My brand new Schuberth C3 Pro helmet has a problem with the pinlock insert. Forever fogging up and no replacement pins in store. The staff were very helpful and helped me with this problem but the problem persists with this helmet. £369 spent on a new helmet and I’m not happy.”

Posted 2 years ago

Hi Terance, I'm sorry there is an issue with your Schuberth helmet. Can you please email us at info@infinitymotorcycles.com with your order number and the store/location you purchased this from, so we can look into this for you? Kind regards, Jonah

Posted 2 years ago

“Very bad contact, spoke with 3 persons, all from different emails and every single time a had to explained everything again, they exchange for me helmet but they forget sent me shoes, i wanted exchange two items and they send me just a one item, but they exchange me helmet without any problem and they give me centre pad 13mm this is big plus👍 I asked about it, Standard centre pad should be 9mm”

Posted 2 years ago

“Coat I ordered arrived reasonably quick but had marks on front,how this passed visual inspection before delivery I don’t know and to top it off they didn’t have the same colour to replace it and it took me to message them about replacement,not very good service in general!”

Posted 2 years ago

“Delivery not good enough”

Posted 2 years ago

“Took 2-3 weeks for my order to come due to damaged product”

Posted 2 years ago

Hello, Our deepest apologies for the delay in receiving your order. Initially, we were unaware that this fault had happened but as soon as we found out, we corrected it immediately. When we send goods, we take the time and care in packaging our products, but sometimes a very small amount can be damaged in transit. However, when this happens, we will do our upmost to resolve the issues as quickly as possible. Our apologies again for the delay. Kindest regards, Holly

Posted 2 years ago

“Ordered Rok Straps on line, none in stock, so order was cancelled by Infinity. Received apology, which was fine, assume payment has been refunded by now. Should not have shown up as available from Infinity, caused a delay in sourcing from elsewhere and almost missed having them in time for a trip.”

Posted 2 years ago

Hi Mark, I'm sorry we were unable to provide you with your order. 99% of the time our website is showing stock correctly, but there are instances where a size or an item may be showing as in stock on our website but may not be available. This was the case with your order: we were unable to supply the Rok Straps, and so we cancelled your order and issued you a full refund. We sincerely apologise for this disappointment; if you were to order with us again, we will endeavour to do whatever we can to assist you. And if there is anything else we can help you with, please do not hesitate to contact us. Kind regards, Jonah

Posted 2 years ago

“I ordered a pair of motorcycle jeans which were in the sale, the order was taken along with payment , then a few days later I received an email stating that the chosen jeans were out of stock and would I like to choose a pair alternate jeans or I could have a full refund which I took, then whilst browsing the website a few days later I notice that the jeans were still on the site as being available it makes me wonder if this is a way of taking your money while trying to sell alternative jeans”

Posted 2 years ago

Hello, I'm sorry we were unable to provide you with your recent order. We try to maintain total accuracy of our stock levels, but in the case of your order, we were unable to supply your specific size due to an anomaly in our system, and for this, we extend our fullest apologies for the mistake. In this case, our first port of call is to offer an alternative product, otherwise, a full refund is provided. If you saw the size was still available on our website after your order was cancelled, I think this was due to be removed from the site. I have verified that the size has now been removed. Please do not hesitate to contact us on 0800 130 3377 if you have any further questions or concerns, and we would be more than happy to assist you with anything in future. Kind regards, Jonah

Posted 2 years ago

“I normally have an exceptional experience with infinity, however on this occasion I was very disappointed. I was needing some new gloves and boots at late notice and having previously dealt with infinity I knew I could rely on their next day delivery. So I ordered a pair of boots and a pair of gloves with the expectation of next day delivery. The following day i received the boots but no sign of the gloves, after several calls back and forth I was made aware that they had been "Forgotten about" and "left on the side" and that they would resend them out. Safe to say they eventually arrived however I was left without gloves and had to borrow a pair from a friend. To not have been offered anything in compensation such as discount vouchers or additional "infinity club" points was very disappointing.”

Posted 2 years ago

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Infinity Motorcycles is rated 4.8 based on 8,740 reviews