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Infinity Motorcycles Reviews

4.8 Rating 8,759 Reviews

94 %

of reviewers recommend Infinity Motorcycles

Company Reviews

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About Infinity Motorcycles:

Infinity Motorcycles was established in 1999 by Rob Puttick and Dave Holloway, both veterans of the UK motorcycle trade. From humble beginnings in a former bank on the North Circular in London, Infinity Motorcycles now has 14 branches, from Glasgow to Southampton, and an online department, employing a total of around 150 people.

Everyone likes a bargain, but we try and make sure we offer a bit more too. Our staff turnover is low and we invest more in staff training than anyone else we know of in the bike trade - we don't think these two facts are mutually exclusive! Infinity Motorcycles takes Customer Service seriously. So Dave and Rob still want to hear from you about your experience of shopping with us, good or bad.

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0800 130 3377

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Infinity Motorcycles 5 star review on 2nd March 2024

Infinity Motorcycles 5 star review on 20th February 2024

Infinity Motorcycles 5 star review on 2nd February 2024

Infinity Motorcycles 5 star review on 2nd February 2024

Infinity Motorcycles 5 star review on 2nd February 2024

Infinity Motorcycles 5 star review on 22nd January 2024

Infinity Motorcycles 5 star review on 22nd January 2024

65

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“just been and got kitted out for my cbt at Glasgow a big thanks to Carla and Kevin for all the help they gave me in choosing the right gear i needed with no pressure at all and especialy under the circumstances were all in at the moment a very good experiance and will certainly be back for anything else i will need thanks again”

Posted 2 years ago

“Such slooooow delivery and no response to order update requests. What is the point of order tracking if the quoted delivery date is missed and you are just left in limbo wondering if the order will ever turn up? Poor service! Won’t be using again I’m afraid”

Posted 2 years ago

“Shop won’t honour the online price. Bought gloves on Monday for £99.99 in the shop ( Belfast ) , wasn’t what I went in for , so I had no chance to compare them with anyone else , but to my surprise the same gloves in the same shop are online £20 cheaper, when I went back today ( Friday ) and mentioned it , I was told , nothing could be done . So what’s the best thing to do here , seems very unreasonable...”

Posted 2 years ago

“I place an click and collect order two weeks ago and it wasn't arriving. I rang last week but unfortunately nobody knew what was happening with my order. I rang yesterday and spoke first with Aron then with Katey(apologies if I got the name wrong) my order was sorted within one day. Everybody on the phone was rely nice and polite and tried to help. 8m really great full that it's been sorted and I've been offered an alternative for just in case my order didn't arrive in time for when I need it. The team was amazing. Great service 👏thank you”

Posted 2 years ago

“I had a query and sent an email. It was responded to promptly and my issue was completely resolved. Positive, professional and rapid... all you could ask for really.”

Posted 3 years ago

“Possibly the best customer service I’ve ever received!! Ordered 2 x helmets online and only one was delivered and it was wrong. Called the number on the website and the guys rectified the problem straight away. The correct helmets were delivered out by the next day. One of these then turned out to be too small so dropped it in to the York store for a size bigger. Swapped within 2 mins! Excellent service from Mike & Lewis online and the guy in the York shop.”

Posted 3 years ago

“The team in Farnborough were extremely helpful with my recent helmet purchase. It took a while to find the perfect fit and this included multiple exchanges and lots of reordering, non of which was any trouble for them. Good guys, very helpful. Many thanks!”

Posted 3 years ago

“excellent service. recieved order very quickly”

Posted 3 years ago

“Prompt and reliable service, well fitted jeans. It's a thumbs up from me!”

Posted 3 years ago

“I cannot speak highly enough of infinity motorcycles. Annoyingly I ordered the wrong sizes, however the return process was hassle free and the guys had my replacement sizes with me within 2 days..amazing. A special mention to Tom Evans who dealt with my inquiries and returns.”

Posted 3 years ago

Hi Terry, Thank you for your review, it was a pleasure dealing with yourself and helping to get you the best fitting clothing. Enjoy the new Ducati! Tom

Posted 3 years ago

“Ordered a helmet and gloves, fantastic service and product 10/10.”

Posted 3 years ago

“When I got to Infinity Southampton the customer service was appalling. I was told I wasn’t “meant to have come today” and “who told you it was ready” despite me having a click and collect today order. To make matters worse the employee proceeded to tell me “he didn’t get paid for anything extra” several times when I asked him if he would assist me in fitting my Sena to my helmet. All in all I will be avoiding that store again and will head to the Oxford branch where the staff were much more friendly and helpful!”

Posted 3 years ago

“Excellent service from the on line clothes department, Mike in particular. I am a returning customer and will certainly use Infinity again, highly recommended, thanks”

Posted 3 years ago

“I ordered in time for next day delivery, waited in all day but nothing. 2 days later they told me they didn't have it in stock, and I would get it in another 3 days. Then the visor insert wasnt in the box, so they had to send that in another 3 days!! Poor”

Posted 3 years ago

Hi, I'm sorry you were unhappy with your experience shopping with us, and we apologise for the stocking error on our website. We try to maintain 100% accuracy on our stock levels at all times, however, with the sheer amount of products in our website and stores, there are instances where there is a deviation between the stock on our system and the physical stock we have. On this occasion, our stock levels were incorrect, and we needed to order the item from our supplier, which took a little longer than usual to deliver, and you received your order 3 days later than expected. We apologise for this and will continue to maintain our stocking levels to minimise other errors in future. As for the visor insert, this was a manufacturing error that resulted in the visor to be missing from your order. Once you informed us of the mistake, we ordered a replacement insert from our supplier and dispatched this to you as soon as we could. Overall we're sorry for the issues surrounding your order, however, we hope you shop with us again, so we can provide a better experience for you. Kind regards, Jonah

Posted 3 years ago

“Great service, happy people.”

Posted 3 years ago

“The people at your Oxford location are all superb. Very knowledgeable. Very enthusiastic. Very helpful. They go out of their way to be helpful. I can’t speak highly enough about them. I go back there because of the standard of client service, not the price and not location as other outlets are nearer to me. You might want to clone them.”

Posted 3 years ago

“Infinity Motorcycles always has excellent gear at competitive prices. In the Wallingford store the staff are extremely friendly and helpful. Highly recommended.”

Posted 3 years ago

“Items arrived in good time and on the date advised well packed, good service”

Posted 4 years ago

“Fantastic service as usual.”

Posted 4 years ago

“Ordered a voucher online, but didn’t receive it. Tried phoning for a week but never managed to speak to anyone Was left in a queue or when I left my phone number, no one called me back. Received this email so they had my correct email address!”

Posted 4 years ago

Hi, I apologise for the issues surrounding your order. I have contacted you privately to discuss your query and sort you your voucher. If there is anything else we can do for you, please do not hesitate to contact us on info@infinitymotorcycles.com or calling 0800 130 3377. Our customer service team are keen to do whatever we can to help you. Kind regards, Jonah

Posted 4 years ago

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Infinity Motorcycles is rated 4.8 based on 8,759 reviews