In2CarParks Reviews

Name: In2CarParks
Address: Unit 1, Venture Business Park, Liverpool
Rating: 4.65

4.7 Rating 5,562 Reviews

91 %

of reviewers recommend In2CarParks

Company Reviews

Metrics

Info

4.7

Based on 5,562 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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In2CarParks 5 star review on 19th December 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On return from holiday I phoned and said we were out of airport and they would be there in 10 .I minutes half an hour later nothing. I phoned again and they said we were in the wring place they gad been once dint believe them we stood where we were dropped off. Won't be using you again”

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Posted 4 years ago

Hi, thanks for your feedback. As soon as you call to say you are at the drop off point, we then set off from the car park to the airport. It takes around 5 / 10 mins if our buses are at the car park to get to you. When busy, the buses are constantly running to and from the airport so you shouldn't have been waiting that long.

Posted 4 years ago

“AVOID IF YOU CAN POOR CUSTOMER SERVICE AND VERY BAD EXPERIENCE AGGRESSIVE AND RUDE WHEN DEALING WITH IN PERSON READ OTHER REVIEWS FOR SIMILAR EXPERIENCES GLAD I DID NOT LEAVE MY CAR WITH THEM NO EMAIL CONFORMATION OF BOOKING BUT OUR MONEY WAS TAKEN AND THEY DID NOT KNOW WHI WE WERE WHEN WE CALLED AT FIRST”

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Posted 4 years ago

Hi, thanks for your feedback. Every booking that goes through the website receives a confirmation of booking. We are also not aggressive people and have been parking cars for over 16 years at Liverpool airport for thousands of happy customers.

Posted 4 years ago

“We have used your service for many years and have always been satisfied with both the service and the cost. However, as a couple in our seventies we did nothing t appreciate having to drag our suitcases a 10 minute walk from the drop off point to the airport. Happily, it wasn’t raining. I would rather pay the extra small fee than have that walk.”

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Posted 4 years ago

Hi, thanks for your feedback. Unfortunately, we have had to change the parking location at the airport. It wasn't a decision we took lightly. On request as sign posted in reception, we can take you to the main terminal for a small extra fee.

Posted 4 years ago

“I rung up to explain my holiday had been cancelled and was told I couldn’t have a refund, After I had emu and didn’t receive a replyI won’t be using this car park again after I used them for 6 years, the holiday cancellation was out of my control. I should of been entitled to my money back”

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Posted 4 years ago

“Never parked my car at your park i never would use u ever it cost me 10 pounds for wrong place when booked”

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Posted 4 years ago

“Dropping the car off and being transferred to the airport was fine. At that point, I would have rated 4 or even 5 stars. We were dropped at a convenient spot for the terminal. However, coming back was totally different. We walked for what seemed approximately three quarters of a mile or so, with virtually no signage, to find drop off zone 2. We had to get directions from a helpful car hire firm, as there was no one else around. We, of course, had luggage with us and no real pavement to walk on. I could not believe the different experience to our outward journey. Had I known this pickup would be so remote, I never would have booked with you. After a long day, this was very tiring, particularly as I am 76 and my wife somewhat younger. Very disappointed.”

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Posted 4 years ago

“I left the car for 3 weeks. and when I returned, I found the car hit, the front bumper was broken. It was Saturday, and the gentleman at the front desk told me to come back on Monday. I never came back.”

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Posted 4 years ago

Hi, thanks for your feedback. I'm sorry to hear this. If there was damage caused in the car park, we would have told you when you arrived back. Please contact us if you still believe this to have occurred in the car park and we will review the CCTV.

Posted 4 years ago

“..........”

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Posted 4 years ago

“My son booked Liverpool instead of Luton I was in hospital having a operation at the time when I came out I rang your receptionist & explained & was told I’ll get a refund I’m still waiting 🙏”

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Posted 4 years ago

Hi, thanks for your feedback. I have checked your booking and can see that the refund has been processed straight away as agreed when you spoke to the receptionist due to the error in booking.

Posted 4 years ago

“Couldn’t find the car park at 4am. Phoned the site on 3 occasions and ansaphone each time. Eventually had to find another car park. Visited intu on return. Very arrogant owner, completely unhelpful. Says he hasn’t time to answer phone or emails. Incompetence at its best. Avoid at all costs.”

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Posted 4 years ago

Hi, thanks for your feedback. I'm sorry to hear that you had issues finding us. I will speak to the team that were working at the time of your arrival to find out why no one helped you to the car park.

Posted 4 years ago

“I have not parked, I have requested a refund but didn’t get a reply”

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Posted 4 years ago

Hi, thanks for your feedback. Please contact us to discuss this as we will always credit any booking that is not required.

Posted 4 years ago

“TERRIBLE EXPERIENCE - NEVER USE THIS SERVICE; advise everyone never to use in2 car parks. I had your colleague yelling at me on the phone - incredibly rude and aggressive, unacceptable. When I was dropped at the airport, right by the terminal, I was told that I would be picked up at the same place; when I arrived back I called the number provided, 15 mins later no one was there; I called back and had a person on the phone insulting and screaming at me saying that I was in the wrong place and that I had to pay 4 pounds if I wanted to pick be picked up there. I checked your reviews in google after this experience and understand this is not the first time people are insulted, with your personnel being aggressive to customers... I can only say that your service is a shame and hope people will not be drawn into your scam.”

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Posted 4 years ago

Hi, thanks for your feedback. I'm sorry to hear that you had an unacceptable experience upon your return to the car park. We will speak with the members of staff involved immediately. Please accept our apologies again on this occasion. We are not a scam, we have been providing airport car parking services at Liverpool airport for 14 years and have thousands of happy customers.

Posted 4 years ago

“I booked my car in then refused soon as I paid that is was Liverpool instead of Newcastle...parently it happened to someone else too. I phoned straight away but lady was not in office , I sent number of emails no reply nearly 2 weeks later they refunded me minus £10 for paper work☹ did not think this was fair as it was noticed straight away.. money not even out of bank”

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Posted 4 years ago

Hi, thanks for your feedback. You had booked at the wrong airport, we are not sure how you managed to confuse our Liverpool airport with Newcastle airport. The booking was cancelled and refunded as soon as it was brought to our attention.

Posted 4 years ago

“Very poor customer service. When I went to pick up my car I noticed that the car was hit. I reported the problem to the employee and I was told to call during the next week as there was no manager in at that time (it was on a Friday at midnight). I followed up with them and I was told very rudely on the phone that I should've taken pictures of every inch of the car before so now I have no proof that they hit my car and then hung up. Will not use them again and I suggest if you care about your car just park it somewhere else as they are clearly not interested in taking care of the customers and their possessions.”

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Posted 4 years ago

Hi, thanks for your feedback. As discussed with you, we have checked the CCTV and this damage was not caused in our car park. Please get in touch if you want to discuss this further.

Posted 4 years ago

“Decided not to park there in the end due to the negative feedback, particularly in relation to damage to cars and staff response.”

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Posted 4 years ago

Hi there, thanks for your feedback. Our feedback is very good. We have been parking cars at Liverpool airport for over 14 years.

Posted 4 years ago

“Wasn't informed about 2 different pick up points, after 30 minutes of waiting with 2 small children was finally picked up but charged £4 in cash extra! It does not mention any of that when booking online also not many people use cash these days.”

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Posted 4 years ago

Hi there, thanks for your feedback. You should have been advised this when you arrived at the car park initally, please accept our appologies if you weren't.

Posted 4 years ago

“I was unable to find the car park with the post code provided and had to find alternative parking I e mailed in2caprparks regarding this and I am still awaiting a response I would never recommend”

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Posted 4 years ago

Hi, thanks for your feedback. We are quite easy to find from the directions given. We will double check them to make sure they don't need any alteration. Please either call us or email us where we can discuss further if required.

Posted 4 years ago

“Unfortunately, when I returned from holiday, all the petrol had been siphoned out of my car and so it wouldn’t move.”

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Posted 4 years ago

Hi, thanks for your feedback. Unfortunately, this would have not been the case in our car park. No way would any member of staff attempt to siphone petol out of any vehicle. To double check, we have reviewed the CCTV records which shows that no attempt was made to siphone petrol from your car.

Posted 4 years ago

“My cars chassis was damaged. Bottom motor cover was ripped. I realised that when I was on motorway. I called them but it was too late for them because all damage must be reported right away. They must have known about it but they cowardly give me my car back damaged hopping that I won't notice and I didn't. I don't recomend that company.”

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Posted 4 years ago

Hi, thanks for your feedback. If there was any damage caused, which would be an extreamly rare event, we would of course have notified you. In our car park, there are no raised ironworks, or kerbs to drive over which would have caused damage to the underneath of your car. Looking at this image, this damage has not been caused in our car park and looks like it has been like that for a while. Please contact us if you want to discuss this further.

Posted 4 years ago

“No longer dropped off or picked on airport have a very long walk due to increase costs of £1.00 parking on airport. We have used carpark for 12 years,nine times per year. No longer. very sad”

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Posted 4 years ago

Hi, thanks for your feedback. It's not just a £1.00 increase at the airport. We have tried for a long time to keep dropping off right outside the departure hall but we can no longer do it. If you want to be dropped off at the previous location outside the departure hall, please let us know when you arrive at reception and we can do this.

Posted 4 years ago

In2CarParks is rated 4.7 based on 5,562 reviews