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In2CarParks Reviews

4.6 Rating 2,805 Reviews

92 %

of reviewers recommend In2CarParks

Company Reviews

4.6

Based on 2,805 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

In2CarParks 5 star review on 6th September 2022

Johnathan Williams

In2CarParks 5 star review on 13th December 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1st and last time used. On arrival we were taken into the airport and asked to pay £5 which we did. On return we were told to follow the red path and we would be collected. I am disabled and find walking very difficult and had no idea how far I would need to walk. Made 4 phone calls to ask for help and nobody picked up. Returned to the terminal to get a taxi to the car park as I was exhausted. Phoned again and got an answer and was told to go to the bus stop opposite the yellow submarine and I would be collected. I had to pay £5 and it was worth it. Why wasn't this offered first of all? Why isn't £10 added to the cost of parking and then the pick up would be close to the terminal. The pick up procedure was not explained properly. Will never use again and will never recommend.”

Posted 2 weeks ago

“Did not know I had to leave my car keys and was really disappointed where we were dropped off in the car park. It was far too long a walk with heavy cases surely we could've been dropped off near the airport”

Posted 2 weeks ago

“Parked our car here recently, went into the office and wasn’t really spoken to by anyone friendly, infact pretty much ignored. We were sent out to the minibus, one guy got out & walked towards the office, my husband said Morning & he was ignored, I let out a bit of a laugh in disbelief of how rude he was & the guy said WHAT. Anyway after being on edge nearly all my holiday as to where the hell id left my car we were collected by a nice friendly guy & all was ok with my car”

Posted 3 weeks ago

“Very bad how you get dropped off and picked up from a 9 minutes walk away from Terminal. Walked in rain with cases at 11.00pm is no joke. I would never use again although if you give them £5 each way extra they will take you to the terminal drop off point. Just would not accept that as a good service”

Posted 1 month ago

“My interior mirror had been adjusted and side mirrors. Whilst I appreciate the car may have had to be moved, not such a distance to warrant that. There was also a confrontation with another passenger involving a shouting match.”

Posted 1 month ago

“The shuttle bus (ie. Transit van) falling apart…no steps available, no interior lights, bare metal seat brackets sticking out, door trim literally hanging off. My wife almost tripped over it in the dark. They have been using this same old van for donkeys years…someone is going to have a serious accident. Spend some of your profits and get a new minibus!!! We do pay for service after all. Also, why can’t they pick you up where they drop you off outside the terminal??? I would rather pay an extra few quid than wander round the massive car park trying to find the pick up point - which doesn’t have a sign on it either! Far from slick guys”

Posted 2 months ago

“My flight arrived 40 minutes late and when I arrived to collect my car the person at the counter told me it my car was the front entrance. I told her it was not because I had already looked. She gave me the keys, I went out searching for 5 minutes and I returned to the office and told her my car was not there. She did not apologise and it seemed she did not bother. I talked to a man and he went looking for my car which was on another car park, not the front one where the cars of flying back customers should be. It took him quite some time to find it, it was not straight forward. It took me more than 20 min to collect my car since I was brought back by the chofer from the airport.”

Posted 3 months ago

“Pick up point was far away. When left in front of air port was told same location pick up would be 5 pounds.”

Posted 3 months ago

“On return we waited 40 minutes outside to be picked up after calling the office twice”

Posted 4 months ago

“I have already sent an email of complaint with full details but had no reply to date. Basically I left a brand new car with them and returned to find the front passenger seat soaking wet and the passenger door and foot well.”

Posted 4 months ago

“After parking our car in a corner against a wall we where ask to leave our keys we didn't want to because there's no need to move the car from where we had parked but we where told if we didn't leave our keys then we couldn't park and then told good luck getting a refund very unprofessional and refused a refund”

Posted 4 months ago

“I won't be booking here again unfortunately as I wasn't very happy that they couldn't bring my baby's car seat when picking us up. When I booked, it said it was a bus taking us to the airport, I wouldn't have booked this if I'd have known it was a van and they would refuse to bring the car seat. So I had to loosly hold my tiny baby, and it's not like they drove slow either to compensate for this.”

Posted 4 months ago

“The directions sent to us to find the car park were out of date. Quite a walk from drop off to airport departure terminal & Same on return. We had to wait a while to be picked up at the end of our holiday. Car had lots of mud spray around wheel arches.”

Posted 5 months ago

“Waited ages for pick up van over loaded with luggage stacked up when boot opened my case fell to the floor was stacked high and cracked case not happy was a new case”

Posted 5 months ago

“Long waiting time for the transfer!”

Posted 7 months ago

“I suppose it’s what you pay for , but I won’t be using them again .. terrible customer service and one of the staff was just rude! Still a ten minute walk to the airport from a drop off in one of the far car parks….. I will just use public transport in future!”

Posted 8 months ago

“Giving two stars as there was no warning you’d have quite a walk to the airport from stop off. My partner has a disability regards walking and we’re simply told it’s where we drop off or we have to pay £5. Seriously the amount of money made and won’t pay £5!!! If there was pre warning we wouldn’t have even booked. Mini bus stunk of cigarettes. But got us to and from ok.”

Posted 8 months ago

“I asked for a refund because I didn't want this company using my car whilst on holiday. I was under the impression I would get a refund but I did not.”

Posted 9 months ago

Hi, thanks for your feedback. We will speak to the customer services team on this as if you had been told you would be getting a refund, a refund would have been processed for you.

Posted 8 months ago

“Very pleasant and helpful service when parking the car but on return it was a free for all. Despite the fact that I rang when my flight arrived, and the guy in the car park asked me to phone again when I collected my bags, I still waited 40 minutes before I collected my car. The shuttle bus only takes seven people at a time and there was no queue control. Unhelpful guy when I asked why he had asked me to call. Disappointing really after such a pleasant start but really the key part of the service is to be collected quickly when your flight lands in the early hours of the morning.”

Posted 9 months ago

I'm sorry to hear this. The queue should have been an orderly queue. We will speak to the team who were running the transfers to find out why there was such a delay.

Posted 9 months ago

“The car park needs to be clearly marked had great difficulty locating it as it’s surrounded by other car parking companies”

Posted 9 months ago

I'm sorry to hear you struggled. The car park has a big sign outside of it to direct you in.

Posted 9 months ago

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In2CarParks is rated 4.6 based on 2,805 reviews