In2CarParks Reviews

Name: In2CarParks
Address: Unit 1, Venture Business Park, Liverpool
Rating: 4.62

4.6 Rating 4,388 Reviews

91 %

of reviewers recommend In2CarParks

Company Reviews

Metrics

Info

4.6

Based on 4,388 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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In2CarParks 5 star review on 7th December 2024

Jozef

In2CarParks 5 star review on 6th September 2022

Johnathan Williams

In2CarParks 5 star review on 13th December 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Car being driven, all settings included: seat, climate and car position being changed. Extra tax for airport barrier.Not happy”

Helpful Report

Posted 3 days ago

“I was happy with the service apart from when a man spoke to me rudely and ruined the whole experience. Upon collecting my car i put timing wrong which i understand its an error on my part. I was given my key and then a man stated in a very rude manner i had put time wrong and it was a nightmare finding my car. I had just come off a flight early hours in the morning and had a small child with me.He could have told me in a polite manner and not in an agressive tone. What made it worse was there was another customer waiting behind me and i was really embarrassed. Will not use this service again simply because of the way i was spoken to.”

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Posted 2 months ago

“No mention of an extra £5 per party,to get into the airport car park, until you check in. Somebody is making a lot of money on top of the parking charges. Step required for passengers to get into and out of minibus as it's very high May be nice for the driver to help customers with their bag, rather than watch on. Please give customers accurate information regarding how long they have to wait for pickup, rather than 'they are on the way' when they are clearly not, due to the time taken.”

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Posted 3 months ago

“Your driver who picked us up just stopped opened the back and stepped back helping no one with case's didn't even help a woman who couldn't get on the van when we got to your car park he just opened back again and disappeared very ignorant person”

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Posted 4 months ago

“I have given a low score because my wife struggled to get into the van because the step up was too high. I strongly feel you need to have a mobile step available which people with restricted mobility can use to access the van. Otherwise everything was fine, quick transfer to airport and return was timely too. But the experience put my wife off using you again.”

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Posted 4 months ago

“Sat nav cudnt find place so I had to ring for directions, needs better signage. Miserable driver on return, rang to say I'd arrived, whilst I collected case, was told to wait on drop off car park, minibus turned up, went to get in to be told there was a queue ,people ahead of me, and to wait!, not only was there any indication of said queue (seemed like a free for all to me!) but, was stood freezing cold, for another good 10 mins or so awaiting return of minibus. The lads in reception were happy, friendly, and a lot nicer than the misery that picked us up!. Won't be using again, would rather pay bit more,keep my keys, and park near terminal!.”

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Posted 6 months ago

“Left waiting for 50 mins for the minibus to pick us up outside the airport in poor weather conditions”

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Posted 6 months ago

“I waited 40 minutes for transport from the terminal.”

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Posted 8 months ago

“If you know you have 21 people coming off the same flight, don't send an 8 seater. We got left waiting for an hour outside with a 5 year old.”

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Posted 8 months ago

“Not happy with paying an extra £5 for the minibus to access drop off area at Liverpool Airport. This is due to other people on the minibus also paying £5. This must be a real money maker. Also on the way home there was too many people on the bus meaning not everyone had seat belt on, which is illegal.”

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Posted 8 months ago

“There were difficulties in locating the location for drop off. Upon arrival, I was informed of an additional £5 charge. The pickup was delayed by an hour, and due to limited vehicle capacity, half of my party had to remain at the airport until the driver returned to collect them. I will not be utilizing this service in the future.”

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Posted 8 months ago

“On arrival back to the car park my was parked up against the fence. And when I looked at it in the morning I noticed there was a scratch on the bumper.”

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Posted 9 months ago

“I didn't park my car with you , because of a problem with my car , and now more bad news you won't refund my money , so sorry I give you a poor star !”

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Posted 9 months ago

“Arrival was fine, return pickup was not. After leaving the airport I phoned the car park and then waited almost 1 hour to be collected. Whoever had answered the phone had forgotten to tell the driver.”

Helpful Report

Posted 9 months ago

“Firstly be aware that when you arrive you are told that you have to pay £5 towards the airport drop off fee. This is not made clear on booking and a bit late to be informing you when you drop off your car. The drop off was ok, the van was waiting and we quickly got to the airport. Return was a different matter. We were a party of 4 older ladies. I phoned as soon as we collected our luggage. A young girl answered and told us to go and wait at the express drop off car park. It was a large car park and there were no signs for taxi/car park pick up points. There were lots of people waiting in various areas so we picked a place where our group could be seen. We waited and watched as the other people were being collected. We finally saw the van pull in at the opposite end of the car park to where we were waiting and started to load passengers. My friend ran over and was told the other van was on it's way. Again we waited and waited, so I called again. The girl asked if we had gone to the express drop off and I told her we had and the van had been and picked up passengers. I was told that the van picks up whoever calls first but the driver was on his way back to get us. So they only had the one driver. When he finally arrived there were 3 others that he collected too and we were the only ones left in the car park. Our group had been waiting close to 45 minutes. When I went to collect my car key I suggested to the young girl, who looked about 17yrs old, that maybe it would be better if they were a little more specific about where to wait as the car park was large. Instead of a "yes, we'll take that on board", whether they would or not, I was told that the van is clearly marked with their name (a small A4 sized sticker on the bonnet) and the driver gets out and calls the name, which he didn't. I said it was just a suggestion as we didn't know where he was going to stop, the attitude started and she replied that we should have known from when we were dropped off. The fact that we were dropped off at 5 in the morning in the dark escaped her. Customer service training seems to be warranted. I will say the driver was pleasant enough. I would not use these again, due to additional payment, long waiting time and rude staff. I'm just glad it was not raining as there was no shelter.”

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Posted 10 months ago

“We waited 30min at the airport and 15min on the site. Travelling with cases between passengers. We were asked to have 5year old on lap. Not very polite staff”

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Posted 10 months ago

“Did not use them I'd booked before I saw all the reviews so tried ringing up to cancel/refund my booking a few times got told all I would get is a credit note so did not bother anymore”

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Posted 10 months ago

“Charged an extra £5 on arrival and only 1 mini bus in operation for airport pickup so kept waiting for over 30 minutes.”

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Posted 10 months ago

“The staff were friendly and professional. I didn’t like the fact that we had to pay additional £5 which wasn’t mentioned during booking. Also our car had scratches on front and rear bumper. We are considering to use taxi next time. I have not been in touch with the company because I don’t have any photos before we parked the car.”

Helpful Report

Posted 10 months ago

“On arrival we were met with a member of staff driving a customer’s car fast and erratically, and we had to swerve to avoid him! The attitude of the staff was disgraceful - rude and dismissive of poor driving! I have an electric car and I specifically asked for it not to be moved so the mileage range would be preserved. It moved 4 times while we were away, and my electric range had reduced by over 100 miles due to them leaving the car open! Would not use these people again.”

Helpful Report

Posted 11 months ago

In2CarParks is rated 4.6 based on 4,388 reviews