In2CarParks Reviews

Name: In2CarParks
Address: Unit 1, Venture Business Park, Liverpool
Rating: 4.64

4.6 Rating 5,566 Reviews

91 %

of reviewers recommend In2CarParks

Company Reviews

Metrics

Info

4.6

Based on 5,566 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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In2CarParks 5 star review on 19th December 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had to cancel a few days before, I emailed to request a cancellation and ask if there was a possibility of at least a partial refund. No response as of yet, 4 weeks later”

Helpful Report

Posted 3 years ago

Thanks for your feedback. According to our records, we've not received this request from you. We understand that at times there are reasons that you need to cancel, and work with customers to credit them back for this.

Posted 3 years ago

“Vehicle had a puncture. No keys for 2nd van 4 passengers had to go to airport in staff member’s fiesta 40 mins late.”

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Posted 3 years ago

Hi, thanks for your feedback. We had an issue with a puncture suddenly on one of our minibuses. This was completely unexpected as I'm sure you can imagine. Please accept our apologies on this slight delay at the car park.

Posted 3 years ago

“My personal car mat was full of mud. Confusion with collection from airport. Mini bus dirty. Cheap parking, but nothings good. Service and facilities are zero”

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Posted 3 years ago

Hi, thanks for your feedback. I'll speak to the team that were working when you arrived back to the car park, as it should not have been confusing. Your car wouldn't have been full of mud fro us as the car park surface is either concrete or tarmac.

Posted 3 years ago

“I could not find your place as instructions were unclear due to site and road works. I phoned 3 times and gave up after getting answerphone. Your efficient service cost me £130 extra in the airport car park.”

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Posted 3 years ago

Hi there, thanks for your feedback. Our directions to the car park are very clear and you can see the car park from the road.

Posted 3 years ago

“People had to wait in the rain while a small mini bus ferried passengers… my car was blocked in when I got to the depot…. Guy in cabin didn’t know our flight and dropped a bunch of keys on the desk when we told him we were the Antalya’s flight….’ Is yours one of these’”

Helpful Report

Posted 3 years ago

Hi, I'm sorry to hear this. We will speak to the team that were working as all cars are ready in the reception area for when you land.

Posted 3 years ago

“Will never use again. Picked others up who called after us and left us waiting 45 mins at 11pm. Watching the transit come and go collecting others and not us was the last straw. They need more than 1 van. Also, you have to pay £5 extra to be dropped at the airport (and again the same to be picked up) otherwise the 'short'walk they say is actually a long trek. Complained when we finally got picked up and the guy just bad mouthed the company and his colleagues, terrible service will never use again no matter how cheap they are.”

Helpful Report

Posted 3 years ago

I'm sorry to hear this. Unfortunately, the official drop off point has been forced upon us by the airport. We will speak to the team that were working on your return as they should not be making you feel like you are receiving terrible service.

Posted 3 years ago

“Customer service was poor. Dark, unlit, unmarked carpark with bad road surface. Was not informed prior to booking that car keys must be left with carpark owners. When this was queried the staff member became snappy. Had to leave and arrange alternative parking at the last minute. No refund has been offered.”

Helpful Report

Posted 3 years ago

Hi, I'm sorry to hear this. We make it clear that you have to leave your keys - like you do in most airport car parks. Cars are always kept safely on site.

Posted 3 years ago

“the post code never took me to the car park, I couldn't find you at all and no one answered the call so ended up after paying you having to pay £90 because I hadn't pre-booked in main airport.”

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Posted 3 years ago

Hi, thanks for your feedback. Our directions we find are very accurate and there is always the telephone number to call where one of the team will answer.

Posted 3 years ago

“Rubbish did not get my money back when I cancelled”

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Posted 3 years ago

“Bad directions to find it, drop off and pick up way to far from terminal, very little assistance with suitcases or getting in and out of high rised mini bus. Will not use again.”

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Posted 3 years ago

Hi, thanks for your feedback. We find the that the directions are very accurate to the car park. Sadly, the drop off location is where Liverpool airport put it, we don't have any control over that, we wish it were closer to the terminal.

Posted 3 years ago

“Booked our car into car park in Speke, Liverpool, as I had done numerous times before. We had early flight and had to be at the airport for 4am. We arrived, booked our car in and got on the bus to the airport, halfway to the airport the driver said to my husband that he will be dropping us off in a different place, he stated that it would be approx 3 minute walk, previously we had always been dropped off in the collection/drop off car park across the road from the main door to the airport. I told him that, that was not OK, my mum has mobility issues and needs special assistance, there was no way she could walk the distance, especially in the pitch black and torrential rain. The driver said to us ‘It will cost you a fiver then’, so we had no choice but to pay. On our return, we had very much a similar experience….. so not only had we paid for our car to be in their car park, we had to pay an extra £10 for car park fees, absolutely disgusted. The driver said on our return ‘do you want picking up or not, are you paying the fiver or walking to the pick up point?’ Previously, they asked for a nominal sum when you booked your car in, which was clearly stated on the email when you booked. The confirmation email for this latest trip did not state that we would be dropped off and would experience a walk of approx 3 mins (this would have given us the option to look for a car park that would drop us at the airport entrance), nor did the confirmation email say that we would have to pay £5 each way to get near the airport entrance. Needless to say after many years using this company, that experience will be our last”

Helpful Report

Posted 3 years ago

Hi, thanks for your feedback. I'm sorry to hear that no one informed you of the option to drop off outside the terminal. This unfortunately has been something that has been forced on us by Liverpool airport. There are signs up about this at the car park and on the booking email. I will speak to the drivers who were working when you being transported to the airport as they should be friendly like normal. We do hope to see you again though and this one parking experience has been a one off out of all the times you have parked with us.

Posted 3 years ago

“Never used as poor reviews and asked for a refund but refused to give me one”

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Posted 3 years ago

“My journey was cancelled. With weeks of advanced notice I requested either a refund or credit note. I didn't even receive a reply. They are a cowboy outfit. Don't use them. There are many legitimate companies to pick from so go elsewhere for your peace of mind.”

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Posted 3 years ago

“We were dropped off a long way from the Airport my wife has respiratory problems, we were told to ask to be collected nearer the terminal on our return at a cost of £4, this we did and it did not happen another long walk.”

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Posted 3 years ago

Hi, thanks for your feedback. You should have been collected from the terminal if you had requested this. Sadly, the official drop off point at the airport is Liverpool airports decision. We agree it is far, that is why we offer the option to be dropped at the terminal for the cost of the entry barrier fee.

Posted 3 years ago

“We had an issue with the booking due to the email saying we had booked a day later than we were supposed to. This was resolved by the car park allowing us to still attend a day early but had very rude customer service on the phone and in person when we arrived. They were rude about letting us use the toilet and I am cutrently 7 months pregnant so did not appreciate this. After the rudeness they got me to sun to say we were leaving the car but upon return I phoned them to say we had landed off our flight. A male answered and was extremely rude saying he didn’t have time to speak but had no car of ours which they clearly did. He said our car keys weren’t there and to just get on the bus and sort it when we got back to the car park. When we arrived he said we had told them our flight returned at 3 in the evening when our booking and in person we confirmed was 3 in the morning they argued it was all our fault and we’re very abrupt. Also whilst going to and from the airport on their shuttle bus they drive very erratic and unsafe which wasn’t acceptable in any case but also could quite clearly see I was pregnant and I did not appreciate this as I felt I was at risk! We will not use the service again!”

Helpful Report

Posted 3 years ago

Hi, thanks for your feedback. I'm sorry to hear that you found one of our team rude. This is not the standard we expect from our team. We are a friendly team and always help our customers if we can. I will speak to the team that was working when you arrived back at the car park and find out why they acted in this manner. Please accept our apologies.

Posted 3 years ago

“Came back to a damaged vehicle, and they refuse to even talk about it. Stay away”

Helpful Report

Posted 3 years ago

Hi, thanks for your feedback. I've just looked into your booking and can see that you have not contacted us regarding any damage. If you believe there is damage to your vehicle, please get in touch with us where we will review the CCTV.

Posted 3 years ago

“I couldn't cancel the booking and no refund”

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Posted 3 years ago

“Booked this carpark and 2 days later my flight changed from Liverpool to Manchester. I immediately called to cancel the carpark and they would not give me my money back! Will never use!”

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Posted 4 years ago

Hi there, thanks for your feedback. We would have offered you your money back in this instance.

Posted 4 years ago

“Absolutely appalling service i called ahead of my arrival to double check the meeting arrangements was greeted with a horrible screaming and shouting man insulting me down the phone was so shocked and even frightened to park my car with this company that i rebooked with liverpool airport direct how this company can employee such unprofessional people is beyond me zero stars if i could leave them”

Helpful Report

Posted 4 years ago

Hi, thanks for your feedback. I'm sorry to hear this, we will speak with the team that was on duty when you were supposed to arrive and get to the bottom of this, I can't imagine any team shouting down the phone though.

Posted 4 years ago

“Not happy, dent left on my car by other vehilce doors… plus long wait for bus to get us delivered back to car park.”

Helpful Report

Posted 4 years ago

Hi, thanks for your feedback. I'm sorry to hear this. We have not had any correspondence from you to say that there was a dent in your car door? If this is the case, please get in touch so we can review the CCTV.

Posted 4 years ago

In2CarParks is rated 4.6 based on 5,566 reviews