In2CarParks Reviews

Name: In2CarParks
Address: Unit 1, Venture Business Park, Liverpool
Rating: 4.64

4.6 Rating 5,537 Reviews

91 %

of reviewers recommend In2CarParks

Company Reviews

Metrics

Info

4.6

Based on 5,537 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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In2CarParks 5 star review on 19th December 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Asked for a refund because we had booked with a different company but you didn't get back in touch, still waiting for it”

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Posted 7 minutes ago

“The drio off was fine however the pick up was shocking.”

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Posted 4 weeks ago

“When we returned home waiting at the airport the transport back to the car was ridicules the driver was so rude and abrupt with everyone. There was about 16 of us but he only had room for 8 so the rest had to wait. Which is the last thing you want when you’ve been awake for 24 hours and still have to drive 2/3 hours home. And they don’t provide a toilet and after 2/3 hour drive and are desperate for the toilet it’s not good. On the way to the airport the driver was so busy on his phone when we set of he nearly left the boot open and all of the suitcase would have fallen out we had to tell him. I will not be using this car park again I’d rather pay a bit extra and get a good service.”

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Posted 1 month ago

“Very very bad customer service booked my car in 4 weeks in advance had to cancel my flights 24hrs after booking car park tried canceling my booking and was told tuff luck mate will never use these again”

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Posted 1 month ago

“Excellant service”

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Posted 1 month ago

“I left my car there for a week. When i got back my driver side window was down and tgey told it was so hot they let it down. Its turned out that the window mechanism broke and because the window was open my disability badge was stolen. They refused to take responsibility for any demage or theft and tefused to write up a report for the police.”

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Posted 2 months ago

“Emailed to cancel my booking on 21 January 2026 at 11.55 as EasyJet had changed our flight to a Manchester departure. Did not receive the courtesy of a reply, nor a refund of my cost as requested. Disappointed !!!”

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Posted 2 months ago

“Absolute awful experience. Coming home from Fuerteventura with my mum Nan and 1 year old daughter. Called to say we had arrived confirmed we were outside ready waiting and was made aware the bus was on its way, only for it to arrive and the driver not get people in order of people calling to be collected but instead let every jump at the mini bus like animals people who had arrived outside way after we had. There fire at half past midnight we were left outside in the freezing cold with a one year old baby to be told he would just come back for us after dropping others off. After another half an hour wait he finally came back to then not even get out of the mini bus to help load up suitcases and my child’s pram. Service was awful. I have always used this company but never again after that.”

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Posted 5 months ago

“Had to wait about 20 min for buss to come with my 2 years old daughter in cold and rain Other than that the car was safe”

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Posted 6 months ago

“Hi, i couldnt go due to my car breaking down i emailed to tell yous too that i couldnt make it down and was wondering if i could recieve a refund or not, yet no response so awful customer service.”

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Posted 7 months ago

“The company is a disgrace and that’s a very polite way of saying avoid using this company. After I formally cancelled my appointment and asked for a credit there is no communication at all, not a way of conducting business. Just look at the negative comments and low star rating.”

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Posted 7 months ago

“AVOID AVOID AVOID. Rude and defensive staff (an older, larger male) when I found a scratch on my car after it was parked with In2CarParks. I would NOT RECOMMEND leaving your car with them. They have CCTV but say it is too grainy to see who caused damage. Also be aware of the additional £5 charge payable to get dropped off at the airport, which isn't noted on the website- you only find out about it after you book with them.”

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Posted 8 months ago

“Wait for pick up too long as limited to 6 people at a time. You'd have to wait up to an hour for your turn.”

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Posted 9 months ago

“Firstly the man demanded an extra £5 and didn't offer any explanation why. He then was very rude and said I hadn't said anything arrival time which I had. Finally got no help with putting our luggage in the van as the driver had broken his foot.”

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Posted 9 months ago

“My trip was cancelled. I contacted In2CarParks to see what they could do, but never received a reply. Full payment lost, so I won't be booking with them again, and I wouldn't recommend them either”

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Posted 9 months ago

“Very rude employes”

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Posted 11 months ago

“Everything went smooth in terms of leaving the car and drop off at airport but when we returned we figured there were so many families waiting for the shuttle back to parking. They sent a small van that would accommodate 2 families max. As soon as van would arrive people would rush to go and many would be left behind. Since all theu had was 1 small van we had to wait till 3rd round until finally it was our turn to go to the parking in that cramped van. We also realised there was a scratch on my car after returning home.”

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Posted 11 months ago

“After 3 weeks my car looks like to be storage in the sheet hole 🕳️ . Full of pigeon 💩 poop . Many of them left unremovable marks .... Never again .”

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Posted 11 months ago

“Won’t be using again!!! Recently left my car with them for 7 days. Picked the car up and it was early hours of the morning and dark so couldn’t inspect the car. At 10am that morning I was going out in my car and notice a scratch on the rear passenger side door panel!! This absolutely was not there before dropping the car off!! I’m Livid as it’s just cost me £130 to have repaired! No point in contacting In2 as they will only argue that it was there before and car left with them is done so at owners risk etc!! I’ll stick to getting a taxi next time to the airport!!!”

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Posted 11 months ago

“I booked the wrong airport (my error). I emailed a few days before we should have arrived to let them know we wouldn’t be using the booking and asked to let me know if they refund or not. No response! Pretty poor, wouldn’t book again.”

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Posted 1 year ago

In2CarParks is rated 4.6 based on 5,537 reviews