In2CarParks Reviews

Name: In2CarParks
Address: Unit 1, Venture Business Park, Liverpool
Rating: 4.65

4.7 Rating 5,720 Reviews

91 %

of reviewers recommend In2CarParks

Company Reviews

Metrics

Info

4.7

Based on 5,720 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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In2CarParks 5 star review on 19th December 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was ok with this provider until our return to the UK in the early hours of the morning. On returning to the parking site my vehicle had been blocked in by several others vehicles so I pointed this out to the less than customer-friendly employee. He mentioned there were a number of cars parked in which was fine and would need to get those moved. To assist him I offered to go and collect my car keys from the office as he moved one of the vehicles. I entered the office to see my car keys along with others unattended on the counter. I picked up my keys and returned outside to be confronted by a very rude, confrontational and aggressive employee stating that was his home and would I like it if I walked into his home. I was perplexed by the comment as it was clearly a portacabin office but the employee continued to rattle on about this being his home and maybe should follow me home and enter my house to “see how you like it”. Regardless whether I was right or wrong to enter his “home” to retrieve my unattended keys, his response was excessive, completely over the top and highly aggressive. Not that he would be bothered but we won’t be returning .”

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Posted 2 weeks ago

“Don't trust them!! They damaged my car!!”

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Posted 4 weeks ago

“The return pick up service was shocking. We were waiting 45 as there was 17 people waiting and only one mini bus arrived. When I completed at the reception, the guy was impolite, arguing with me and insisting that 3 buses were sent, although none of us seen any and we're all stood outside waiting. We were having a conversation indoor and he was smoking directly at my face while I also had a child stood next to me, shocking business representative. I will not use them again for sure, would rather pay more and use a business that values their customers.”

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Posted 1 month ago

“Pretty rude drivers there and back from the airport On way after dropping off the car it felt like we was in a rally car to get to the airport speeding all the way When coming back rang the office to say was just picking up the suitcase now and we won’t be long only to be told a driver was there already I then told him if I miss him I’ll phone you back when we come out 7 minutes later we got out and saw the minibus so went over only to be greeted by an arrogant driver who asked us why it took us so long to get out and he’d been waiting for over 10 minutes for us (he was already there after dropping off)no help with cases just watching us get them in the back and once again rally racing back the the car park In my opinion very unprofessional and would never ever use again”

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Posted 1 month ago

“Asked for a refund because we had booked with a different company but you didn't get back in touch, still waiting for it”

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Posted 2 months ago

“The drio off was fine however the pick up was shocking.”

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Posted 3 months ago

“When we returned home waiting at the airport the transport back to the car was ridicules the driver was so rude and abrupt with everyone. There was about 16 of us but he only had room for 8 so the rest had to wait. Which is the last thing you want when you’ve been awake for 24 hours and still have to drive 2/3 hours home. And they don’t provide a toilet and after 2/3 hour drive and are desperate for the toilet it’s not good. On the way to the airport the driver was so busy on his phone when we set of he nearly left the boot open and all of the suitcase would have fallen out we had to tell him. I will not be using this car park again I’d rather pay a bit extra and get a good service.”

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Posted 3 months ago

“Very very bad customer service booked my car in 4 weeks in advance had to cancel my flights 24hrs after booking car park tried canceling my booking and was told tuff luck mate will never use these again”

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Posted 3 months ago

“Excellant service”

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Posted 3 months ago

“I left my car there for a week. When i got back my driver side window was down and tgey told it was so hot they let it down. Its turned out that the window mechanism broke and because the window was open my disability badge was stolen. They refused to take responsibility for any demage or theft and tefused to write up a report for the police.”

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Posted 4 months ago

“Emailed to cancel my booking on 21 January 2026 at 11.55 as EasyJet had changed our flight to a Manchester departure. Did not receive the courtesy of a reply, nor a refund of my cost as requested. Disappointed !!!”

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Posted 5 months ago

“Absolute awful experience. Coming home from Fuerteventura with my mum Nan and 1 year old daughter. Called to say we had arrived confirmed we were outside ready waiting and was made aware the bus was on its way, only for it to arrive and the driver not get people in order of people calling to be collected but instead let every jump at the mini bus like animals people who had arrived outside way after we had. There fire at half past midnight we were left outside in the freezing cold with a one year old baby to be told he would just come back for us after dropping others off. After another half an hour wait he finally came back to then not even get out of the mini bus to help load up suitcases and my child’s pram. Service was awful. I have always used this company but never again after that.”

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Posted 7 months ago

“Had to wait about 20 min for buss to come with my 2 years old daughter in cold and rain Other than that the car was safe”

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Posted 8 months ago

“Hi, i couldnt go due to my car breaking down i emailed to tell yous too that i couldnt make it down and was wondering if i could recieve a refund or not, yet no response so awful customer service.”

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Posted 9 months ago

“The company is a disgrace and that’s a very polite way of saying avoid using this company. After I formally cancelled my appointment and asked for a credit there is no communication at all, not a way of conducting business. Just look at the negative comments and low star rating.”

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Posted 10 months ago

“AVOID AVOID AVOID. Rude and defensive staff (an older, larger male) when I found a scratch on my car after it was parked with In2CarParks. I would NOT RECOMMEND leaving your car with them. They have CCTV but say it is too grainy to see who caused damage. Also be aware of the additional £5 charge payable to get dropped off at the airport, which isn't noted on the website- you only find out about it after you book with them.”

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Posted 10 months ago

“Wait for pick up too long as limited to 6 people at a time. You'd have to wait up to an hour for your turn.”

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Posted 11 months ago

“Firstly the man demanded an extra £5 and didn't offer any explanation why. He then was very rude and said I hadn't said anything arrival time which I had. Finally got no help with putting our luggage in the van as the driver had broken his foot.”

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Posted 11 months ago

“My trip was cancelled. I contacted In2CarParks to see what they could do, but never received a reply. Full payment lost, so I won't be booking with them again, and I wouldn't recommend them either”

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Posted 11 months ago

“Very rude employes”

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Posted 1 year ago

In2CarParks is rated 4.7 based on 5,720 reviews