In2CarParks Reviews

Name: In2CarParks
Address: Unit 1, Venture Business Park, Liverpool
Rating: 4.62

4.6 Rating 4,388 Reviews

91 %

of reviewers recommend In2CarParks

Company Reviews

Metrics

Info

4.6

Based on 4,388 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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In2CarParks 5 star review on 7th December 2024

Jozef

In2CarParks 5 star review on 6th September 2022

Johnathan Williams

In2CarParks 5 star review on 13th December 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“no signage , parking lots very small, misleading arrows to parking areas, lifts dirty, no ib=formation boards , would not erecommend this parking company”

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Posted 3 weeks ago

“My car had a big nail in the tire, it delayed my trip back home after flight. The company answer-it's Saturday, please contact us on Monday. Not happy.”

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Posted 1 month ago

“We booked our car into this car park for a flight to Barcelona. However, our dated changed so we had to fly from Manchester. We tried to cancel and ask for a refund but we're told a refund wasn't possible and we could get a credit. We explained that we were from Newcastle upon Tyne and it would be highly unlikely that we would ever fly from Liverpool again and were still refused a refund. I would never book parking here again and would not recommend anyone else using them.”

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Posted 1 month ago

“All previous 1 star reviews are genuine. And same thing happened to us. Called as soon as landed the flight. Asked the customer care where is the pick up answer was ‘You should know’. Driver came stated mini bus but it’s not mimi bus 9 seater van. Don’t know whom is is picking up, sat in his seat , didn’t help at all. We were 7 waiting to pick up first bit taken who came after us, when collecting I asked the staff he said driver broken his leg so he can’t help? So he shouldn’t be driving and putting us in risk. They should’ve arranged as these parking booked months ago. Terrible service. Over an hour wait to pick and taken 5 pound entry from all passengers. Not again. This is the genuine review. Avoid if you can, cheap to park but you get cheap service as well.”

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Posted 1 month ago

“Reliable, responded qickly when we phoned to get picked up from the airport. Have used them a few times & will again.”

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Posted 1 month ago

“Used this company a few times and always been fine but a few hours after arriving home. I returned to the car to find 2 parallel scratches behind the door. As if somebody has squeezed out of the car in a tight spot and scratched the car with a zip or something in their clothing. Obviously after only noticing once we'd left I knew we had no comeback. The wife called anyway only to be told the same thing. Some honesty would be nice from the company. Obviously it's an accident and not intentional so why not let us know rather than covering if up and hope we don't notice before we leave.”

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Posted 1 month ago

“We arrived back and waited a long time too get picked up too , when I phoned the lady kept saying there is two mini buses there, all four of us checked round and couldn't see ours, I have used the service numerous off occasions and knew I was in the right place. A simple call from the driver too show us exactly where he was would have resolved this, I kept telling the lady I'm at the pick up point, the blue bus stop but she was very abrupt, not using service again”

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Posted 1 month ago

“Got car bak covered in leaves n tree sap like it been parked under a tree all week”

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Posted 2 months ago

“I left my car for a week and when I picked it up I found damage to the bumper I told the concierge that there was damage to my car! And they started yelling at me that it was not possible and it was like in front of my children who were scared they said they would watch Sziszi TV and see what happened to my car they haven't called back since and this happened like a week ago and we don't talk about it! I left my car for a week and when I picked it up I found damage to the bumper I told the concierge that there was damage to my car! And they started yelling at me that it was not possible and it was like in front of my children who were scared they said they would watch CCTV and see what happened to my car they haven't called back since and this happened like a week ago and we don't talk about it”

Helpful Report

Posted 2 months ago

“Booked as a last minute carpark for a last minute holiday and unfortunately I got the return time/ date mixed up as the return flight passed midnight. Was some confusion from the man I spoke to once we had collected our baggage but thought nothing of it. Now I know why. Was pretty much ignored/ grunted at once picked up then reprimanded back at the carpark. It was 0200 and I was alone with my daughter. Told they’d had to move 6 cars to get mine out as I’d booked for collection 17 hours later! Asked if I was eligible for a partial refund to which the man replied it was said date anyway. Completely unnecessary and I left feeling quite shaken and intimidated at the confrontation.”

Helpful Report

Posted 2 months ago

“AVOID. WORST EXPERIENCE EVER. April 2025 - Left my car there for a week and came back to find 3 scratches on the passenger side from the front wing all the way to the back. Reported to the office. Man came out and said “it’s hardly a scratch”. I offered to do the same to his car, but he wasn’t up for that! He asked if I took photos before going. Having double checked their terms and conditions it just says to report any damage before leaving the premises. Which I did. I was told nothing could be done till the Monday. I sent an email on the Sunday and didn’t receive a reply. Pay more. Park somewhere else. They have loads of bad reviews claiming damage and theft. Wish I’d read the reviews before booking with them.”

Helpful Report

Posted 2 months ago

“It was the 3rd time I used in2 car park. Unfortunately this time I was very dispapointed with the rudeness of the person who responded to my call on 21/4/25. I called in2 park while waiking out of airport lounge informing the operator that I had arrived. Even,if it was my mistake to call him before reaching the car park outside the airport, he could have politely asked me to call him again once I had reached the car park. He asked me about my car I tried to tell him the registration number after telling him the make of my car, as there could be many vw Tiguan parked in your car park, he cut me short and started shouting at me, accusing me to be treaing him"as a peice of shit". when we reached the in2 office I was reminded about calling them once we reached the car park which was fair enough but calling office just few minutes earlier did not desreve this extremely rude behaviour. I am surprised, how could this rude person has so far survived working in a customer sevice position.”

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Posted 3 months ago

“Do not park here - do not even book They do not care about your car - you will have to pay additional after you get home to repair your vehicle after you have got home Customer service is terrible NO CANCELLATION POLICY - that they do not mention during purchase STAY AWAY - pay for airport parking where it’s fully insured”

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Posted 3 months ago

“I booked the wrong airport !!! I rang you within 5 minutes of making the reservation. To ask for a refund. You said you would get back to me but you didn’t.”

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Posted 4 months ago

“Awful never responded to my emails or letter so I'm taking it further.”

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Posted 4 months ago

“I don’t like profiteering. To take £5 off me after I’d already paid parking my fee is shameful. There were 8 people in the minibus each way. That’s £80 where I come from, and a rip off for a service that should be included. And I’d bet a fiver the pick up and collection fees at the airport are nothing like this sneaky and despicable cheat.”

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Posted 4 months ago

“For some reason my car had done 1 mile less when I picked it up than when I dropped it off?! I took a picture of the odometer when I dropped the car off to check it wasn’t driven round a lot. Trip counter was also reset. Nobody at the car park would tell me what happened, just tried to laugh it off. They own a garage next door so wouldn’t be surprised if something goes on with cars there. Very Dodgy”

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Posted 4 months ago

“Extremely poor experience. On my return to the UK at 1:30am I called to advise I am waiting at the pick up spot with 2 young kids in the cold. I was advised I will have to wait 15 minutes for the pick up (totally fine) the pick up arrived and multiply families jumped in front. I then called the office again to then be told they only have one pick up vehicle available with multiple people jumping the queue so I would have to try and fight for a seat in the pick up van. This resulted in me ordering a Uber which costed me £23 pounds to get dropped off at the office to pick up my car. Complete joke, no organisation and a total shambles of a company. One van with over 50 people waiting and no queue, so people car just jumping in front.”

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Posted 4 months ago

“My car was damaged last week while I left on holidays.”

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Posted 5 months ago

“Chaotic when we arrived to drop car off with cars unable to get in or out. Upon our return we had to call again after waiting twenty minutes in the cold for he minibus to then be sworn at by staff and informed it wasn't just about us This used to be a good reliable company but has gone completely downhill sadly”

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Posted 5 months ago

In2CarParks is rated 4.6 based on 4,388 reviews