In2CarParks Reviews

Name: In2CarParks
Address: Unit 1, Venture Business Park, Liverpool
Rating: 4.64

4.6 Rating 2,853 Reviews

92 %

of reviewers recommend In2CarParks

Company Reviews

Metrics

Info

4.6

Based on 2,853 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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In2CarParks 5 star review on 6th September 2022

Johnathan Williams

In2CarParks 5 star review on 13th December 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not enough room in minibus, driver rude and arrogant”

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Posted 10 months ago

I'm sorry to hear this. This is not the case with our drivers. We will speak to the team that were on shift at the time you were on the transfer bus.

Posted 9 months ago

“DO NOT USE THIS COMPANY. If you value your car pay a little bit more for a decent service. My car was returned to me damaged 🤬”

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Posted 10 months ago

I'm sorry to hear this, there should not have been any damage to your car. Did you let reception know when you collected your car?

Posted 9 months ago

“Waited an hour for collection. Told high volume of passengers used In2 from our flight - we were first to arrive at collection point and only 4 more cars parked. Rather be told truth! Discovered my mileage increased a mile. Strange - half mile to/from drop-off. I hope it wasn’t used to collect passengers whilst in In2 care????? Won’t be using In2 again 😡”

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Posted 10 months ago

I'm sorry to hear that you waited that long. You shouldn't have been waiting this long. Your car would have definitely not had increased mileage on the clock, the car does not leave our car park whilst it is parked with us.

Posted 9 months ago

“Terrible service & attitude of staff ! Car damaged on return & when pointed out were told to F .... k off & park somewhere else in future ! BEWARE !!”

Helpful Report

Posted 10 months ago

I'm sorry to hear this. You shouldn't have been spoken to like that. We will look into this and be in touch.

Posted 10 months ago

“This was a service of two halves...both disappointing. Having used in2 before, we were confident of an excellent service. Sadly, this was not so. On arrival, we were taken by car to the long-stay car park...a good 5 minute walk to the airport. As a clearly disabled man, this was torture. Add to it the fact that we had a 6-year-old in tow, and it took us almost 20 minutes to do the walk. Now, this may be my fault in that I booked and paid and didn't expect things to have changed since before, so it's probably on the documents somewhere, but noone bothered to check if I would be ok or offer an upgrade if I needed it. We were told to call a number on our return and we would be picked up from where we were left off. We landed at 12:50am and it took seven calls before anyone's answered. When he did, he was just rude. He asked where we were and, by 1:15am, I was tired and it was dark. We had walked to the drop-off point, which is what I told him. The response? "Well how am I supposed to know where that is?" Er... because that is quite literally your job! He continued "Is it drop-off point two?" as if I were privy to the company's inner workings! I didn't know; I didn't care. It was after 1am, he hadn't answered the phone and then I was supposed to give him chapter and verse of where I was! Eventually, he works it out and tells us he'll "be about 8 minutes". 20. That's how much longer we waited: 20 minutes. I suspect, he hadn't got the car ready and was panicking. We finally see him arrive and when he sees me on sticks, he panicked again, not sure how to get me in. He actually made my wife and six-year-old load all the cases into the van whilst he wandered around unsure. That's when I noticed only one headlight was working. So, not only was he unsure about what to do, he was driving a vehicle that isn't legally roadworthy! By 1:40, almost an hour from landing, we set off. That's when my boy cut his finger on the broken seatbelt buckle! My wife told the driver who said, "Oh, it's broken is it? Oh dear." Nothing more. Once all back at in2, he found my key and watched my wife unload the van with our cases...not offer of help. Glad to be in charge of a roadworthy vehicle, I approached the car to find...it was called in dust! It was like someone had dumped sand all over it! I know it isn't valet parking but the basic expectation is that the car doesn't come back worse than when you drop it off! I then crack my knee against the steering column as the driver had pulled the seat all the way forward and neglected to even roughly reset it. After a lovely holiday, in2 did an amazing job of ruining the return. It really was quite a feat of incompetence! So, I'd you are looking for a car parking company who is in2 leaving you angry and disappointed, you found it. If not, pay a bit more for a better experience. As my dad always said, if you pay peanuts, you get monkeys.”

Helpful Report

Posted 10 months ago

Hi, I'm sorry to hear this. We will speak to the team who were on to find out why there was a delay and the person who spoke to you rudely. This is not what we are about. As you know from previous experiences with us, we are a good car park and this experience is not the normal one.

Posted 10 months ago

“Drop off was ok pick up was a nightmare tried ringing the number 12 times no answer stood finally answered to a very grumpy man who said 10min 40 min later till he arrived I said Iv been stood here after a 8hr travel and he started screaming at me he’s entitled to a lunch break this is at 7.15pm 🤷‍♂️I thought of him he needed to speak to his employer and I just want my car.He then drove like a crazy man back to the depot to where the guy at the desk was smoking and blowing smoke in my face was in the office.This is the most cowboy firm Iv ever come across and would never ever leave my car with these hillbillies.”

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Posted 10 months ago

“I had to wait 59 mins for the mini bus to pick me up to get my car, I was also dropped off and collect at the end of the opposite car park which is a good walk to the terminal, I was not happy”

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Posted 10 months ago

“The drop off and transfer to the airport was fine. Unfortunately on our return was much more concerning, the driver that came to collect stumbled out of the minibus stating he didn't feel well, but was clearly under the influence of something and by the his own admittance that he had taken the wrong medication. Either way legally should never have been behind the wheel but apparently there wasn't anyone else available. We weren't the only ones to notice his behaviour and unprofessional manner which also includes swearing as another family boarded a gentleman stated he thought the driver was drunk. Due to that incident I will never use In2 again”

Helpful Report

Posted 11 months ago

Hi, thanks for your feedback. We will be speaking to the driver who picked you up to understand what happened, but not one member of staff would be employed by ourselves if they were drunk or under the influence of anything. It has never been the case that this has ever happened in all our years of parking cars at Liverpool airport.

Posted 11 months ago

“I have contacted in2carparks Liverpool multiple times, as I cancelled my booking and requested a refund but have had no response.”

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Posted 11 months ago

Thanks for your feedback. We will get out customer services team to look into this and contact you. Did you telephone us at the car park? If so, we would have sorted your cancellation request straight away for you.

Posted 11 months ago

“Left our car fir 3 nights and returned to find car had a puncture. In2 tried to say it was a slow puncture and was there when we dropped car off. I explained we have tyre sensors and no warning lights on. When we saw car it was flat to the alloy and had obviously happened when moving car between sites and driven in it. Had to have new tyre and in2 said they would repair puncture but now not returning calls.”

Helpful Report

Posted 1 year ago

Thanks for your feed back. All cars remain on site for the duration of the booking. It would be very unlikely to get a puncture in our car park. We have been assisting with a puncture repair, but we are waiting to hear back from you.

Posted 1 year ago

“Didn’t park there but was still charged.”

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Posted 1 year ago

Thanks for your feedback. We don't have any record that you requested a cancelation with your booking. Please contact us if you no longer need your booking.

Posted 1 year ago

“Avoid! Booked then had to cancel entire holiday due to serious unforessen matters. Asked to cancel. Told..no refunds. Would not go bear this shower on principle now. Disgusted.”

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Posted 1 year ago

Hi, thanks for your feedback. Our cancellation policy defines when refunds and credits are given. We wouldn't not refund in unforeseen circumstances.

Posted 1 year ago

“We had to cancel a few days before, I emailed to request a cancellation and ask if there was a possibility of at least a partial refund. No response as of yet, 4 weeks later”

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Posted 1 year ago

Thanks for your feedback. According to our records, we've not received this request from you. We understand that at times there are reasons that you need to cancel, and work with customers to credit them back for this.

Posted 1 year ago

“Vehicle had a puncture. No keys for 2nd van 4 passengers had to go to airport in staff member’s fiesta 40 mins late.”

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Posted 1 year ago

Hi, thanks for your feedback. We had an issue with a puncture suddenly on one of our minibuses. This was completely unexpected as I'm sure you can imagine. Please accept our apologies on this slight delay at the car park.

Posted 1 year ago

“My personal car mat was full of mud. Confusion with collection from airport. Mini bus dirty. Cheap parking, but nothings good. Service and facilities are zero”

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Posted 1 year ago

Hi, thanks for your feedback. I'll speak to the team that were working when you arrived back to the car park, as it should not have been confusing. Your car wouldn't have been full of mud fro us as the car park surface is either concrete or tarmac.

Posted 1 year ago

“I could not find your place as instructions were unclear due to site and road works. I phoned 3 times and gave up after getting answerphone. Your efficient service cost me £130 extra in the airport car park.”

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Posted 1 year ago

Hi there, thanks for your feedback. Our directions to the car park are very clear and you can see the car park from the road.

Posted 1 year ago

“People had to wait in the rain while a small mini bus ferried passengers… my car was blocked in when I got to the depot…. Guy in cabin didn’t know our flight and dropped a bunch of keys on the desk when we told him we were the Antalya’s flight….’ Is yours one of these’”

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Posted 1 year ago

Hi, I'm sorry to hear this. We will speak to the team that were working as all cars are ready in the reception area for when you land.

Posted 1 year ago

“Will never use again. Picked others up who called after us and left us waiting 45 mins at 11pm. Watching the transit come and go collecting others and not us was the last straw. They need more than 1 van. Also, you have to pay £5 extra to be dropped at the airport (and again the same to be picked up) otherwise the 'short'walk they say is actually a long trek. Complained when we finally got picked up and the guy just bad mouthed the company and his colleagues, terrible service will never use again no matter how cheap they are.”

Helpful Report

Posted 1 year ago

I'm sorry to hear this. Unfortunately, the official drop off point has been forced upon us by the airport. We will speak to the team that were working on your return as they should not be making you feel like you are receiving terrible service.

Posted 1 year ago

“Customer service was poor. Dark, unlit, unmarked carpark with bad road surface. Was not informed prior to booking that car keys must be left with carpark owners. When this was queried the staff member became snappy. Had to leave and arrange alternative parking at the last minute. No refund has been offered.”

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Posted 1 year ago

Hi, I'm sorry to hear this. We make it clear that you have to leave your keys - like you do in most airport car parks. Cars are always kept safely on site.

Posted 1 year ago

“the post code never took me to the car park, I couldn't find you at all and no one answered the call so ended up after paying you having to pay £90 because I hadn't pre-booked in main airport.”

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Posted 1 year ago

Hi, thanks for your feedback. Our directions we find are very accurate and there is always the telephone number to call where one of the team will answer.

Posted 1 year ago

In2CarParks is rated 4.6 based on 2,853 reviews