In2CarParks Reviews

Name: In2CarParks
Address: Unit 1, Venture Business Park, Liverpool
Rating: 4.63

4.6 Rating 4,834 Reviews

91 %

of reviewers recommend In2CarParks

Company Reviews

Metrics

Info

4.6

Based on 4,834 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

In2CarParks 5 star review on 7th December 2024

Jozef

In2CarParks 5 star review on 6th September 2022

Johnathan Williams

In2CarParks 5 star review on 13th December 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was deemed unfit to fly by doctors as a result of an accident that happened to me a week before the flight. Emailed them a few days prior to see if we could cancel parking at all. No reply whatsoever, customer service non-existent.”

Helpful Report

Posted 1 year ago

“I canceled the booking when I found out that I had to go into hospital for surgery I contacted you for a refund but you declined my request stating that you do not refund but will extend my booking for use in the next 12 month which is of very little use considering the surgery I have just had”

Helpful Report

Posted 1 year ago

“Drop off zone is too far away from the terminal for a shuttle service. When we arrived back to be picked up we were told to ring approximately 20 minutes before needing to be picked up, we were waiting 45 mins at the e pick up zone at midnight with a two year old in a pram. Very poor service compared to a couple of years ago.”

Helpful Report

Posted 1 year ago

“Very poor service. No prior warning that they no longer drop off and pick up at the airport terminal. Mini bus was very high and extremely difficult for my elderly Mum to get on and off. No offers of help or step anbailable. Very surly guy on reception when we arrived. Used to be a brilliant service but won’t be using again.”

Helpful Report

Posted 1 year ago

“Our experience when leaving the car and being transported to Liverpool airport on 16.01.24 was actually 5*, but then that was completely overshadowed by the rudest man in a customer service role on our return on 21.01.24, at 12.30am. The gentleman (which he most definitely was not) told us to meet him by the pay station for collection, and because we were one minute late getting there absolutely tore strips off us. His behaviour was actually quite unbelievable. Then to show us how cross he was, drove like a complete maniac. Unfortunately for In2CarParks due to this man's behaviour I won't use them again. An experience I never want to repeat.”

Helpful Report

Posted 1 year ago

“The manager on duty on the 17th Jan is very rude. They spoilt my car and she said she won't take responsibility and drop the phone on a customers. What a simple apology would have resolved. Very bad customer service.”

Helpful Report

Posted 1 year ago

“Very rude people. Unclear instructions for pick up. Treated us like an inconvenience. Cheap but will never use again.”

Helpful Report

Posted 1 year ago

“We booked this online via a search engine. Once we found the location we were asked to leave our car keys. It doesn’t state that this needs to happen when booking and came as a surprise. Once we returned to collect the vehicle the car had been re parked elsewhere again not aware this was going to happen otherwise would not have booked. The transfer bus is too small for purpose as was crammed in with other customers on return. Would not use again”

Helpful Report

Posted 2 years ago

“Flight got cancelled, they don’t do refunds, instead they give you credit for next time, Liverpool airport was a one off for me so will never use it, waste of money”

Helpful Report

Posted 2 years ago

“Wouldn't refund when holiday cancelled”

Helpful Report

Posted 2 years ago

“Do not recommend”

Helpful Report

Posted 2 years ago

“If there was a 0 star rating- that's what they would get. Car park? More like sardines crammed into a tin. How on earth anyone gets their car back with no damage to doors or panels is a mystery. They also ask you for the car keys on arrival, something they don't advertise on their website. I booked my car in, and when I saw the " facilities", decided not to park there, and went to Liverpool Airport Long Stay instead, at considerable cost to myself. They wouldn't give a refund, probably needed my booking money to refurbish their knackered old minibus, which looked on its last legs, and doubtful whether it would have been capable of dropping off passengers at the terminal. Oh, and that costs another £5, again, not advertised at time of booking. Avoid, avoid, avoid at all costs.”

Helpful Report

Posted 2 years ago

I'm sorry to hear that you felt this way. We have been parking cars for over 15 years with thousands of happy customers.

Posted 2 years ago

“Excellent service, friendly staff. Thanks.”

Helpful Report

Posted 2 years ago

“unable to locate the car park and no response to calls. had to park at airport to avoid missing the flight.”

Helpful Report

Posted 2 years ago

I'm sorry to hear this. We provide all the directions, address, and contact details on the booking confirmation.

Posted 2 years ago

“Booked place but unable to cancel it so never used - sorry can't comment”

Helpful Report

Posted 2 years ago

“On returning at 2am to a rainy Liverpool With luggage and three tired kids under 11 we were told to start walking to meet the driver. We explained we had been dropped off in the car park and asked to return there and call when we arrived for collection. We were told we had been expected the previous day and to start walking up the road to meet the driver. 15 mins later after walking and following the instructions and three call that went unanswered we were told to walk back to the car park where someone was waiting for us. I’d never use this service again. A complete shambles the staff on the phone need to adjust their attitudes.”

Helpful Report

Posted 2 years ago

I'm sorry to hear this. We will speak to the team as to understand why there was a slight delay. Please accept our apologies on this.

Posted 2 years ago

“I broke down just before I arrived at your car park my cam belt broke I phoned the office and they told me they could not do anything to help I then ask whether I could get a refund. I was told to get in touch with Parking Up. They said it was up to you I have since e-mailed you and had no response.”

Helpful Report

Posted 2 years ago

“Not enough room in minibus, driver rude and arrogant”

Helpful Report

Posted 2 years ago

I'm sorry to hear this. This is not the case with our drivers. We will speak to the team that were on shift at the time you were on the transfer bus.

Posted 2 years ago

“DO NOT USE THIS COMPANY. If you value your car pay a little bit more for a decent service. My car was returned to me damaged 🤬”

Helpful Report

Posted 2 years ago

I'm sorry to hear this, there should not have been any damage to your car. Did you let reception know when you collected your car?

Posted 2 years ago

“Waited an hour for collection. Told high volume of passengers used In2 from our flight - we were first to arrive at collection point and only 4 more cars parked. Rather be told truth! Discovered my mileage increased a mile. Strange - half mile to/from drop-off. I hope it wasn’t used to collect passengers whilst in In2 care????? Won’t be using In2 again 😡”

Helpful Report

Posted 2 years ago

I'm sorry to hear that you waited that long. You shouldn't have been waiting this long. Your car would have definitely not had increased mileage on the clock, the car does not leave our car park whilst it is parked with us.

Posted 2 years ago

In2CarParks is rated 4.6 based on 4,834 reviews