In2CarParks Reviews

Name: In2CarParks
Address: Unit 1, Venture Business Park, Liverpool
Rating: 4.64

4.6 Rating 5,566 Reviews

91 %

of reviewers recommend In2CarParks

Company Reviews

Metrics

Info

4.6

Based on 5,566 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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In2CarParks 5 star review on 19th December 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID! Worst service ever. The attitude is disgusting and the collection back left us sat for 30 mins at 2am even though they are a 5 min drive away. Car was parked behind 2 others and was unable to get it out until they dug through the box of mixed keys and I was told this was my fault!”

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Posted 2 years ago

“We’ve used In2 for a number of years as this will be the last time. When we arrived at the car park we waited 20 minutes to get the car booked in. Once we had gotten on the shuttle bus that’s where the trouble started. The driver didn’t ask anybody if we wanted to be dropped at the terminal which cost £5 per vehicle to drop off. Usually the regular driver will ask and whoever is on the bus pays £1 each, that covers the £5 and the driver might make a couple of quid himself, fair enough. This driver who we’ve never seen before, asked for £5 per couple, which makes £20 as there was 4 couples onboard. 2 couples paid the £5 but ourselves and an older couple who’ve used in2 before refused, and offered £2 per couple. The driver went crazy in the drop off area, shouting, swearing and told us we would not be getting picked up on our return. Not the best start to a holiday but we still refused. If we had paid he would have made an extra £15 by ripping people off. We had already paid for the car park. When I emailed In2 I was told it was miscommunication! Anyway we will not be using them again, not worth the hassle!”

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Posted 2 years ago

“Parked car with 05794.4 Mike's on clock. Took photo with date and time on. Took photo in return with date abd time on and mileage had gone done 0.2 miles to 05794.2 Mikle's. Car smelt of cigarettes. How can mileage go down unless someone has changed clock? I am concerned as to why mileage was Pick up staff very rude when rang fir lift back from airport. Dropped 200m away from actual terminal because driver didn't want to pay £5 entry.”

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Posted 2 years ago

“Never again 1.5 hours I am waiting for transfer after landing”

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Posted 2 years ago

“Very Poor Customer Service,Took 4 times for them to answer the phone & then there Was 20 people waiting to be picked up at 3am & they send a mini bus that can only accommodate 4 people!!! Most people went & got a black cab that ended up costing £13. When Speaking to the guy behind the desk very poor attitude towards the situation & basically could not care less, Very poorly organised didnt know where the keys where, I could of literally given him any car reg & drove out of there with someone elses car. One Guy found his car on the road & they advise as secure parking which that is not! A lot of angry customers definetly will not be using again, check the reviews this is a regualr problem!!”

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Posted 2 years ago

“Booked my car in and wanted to cancel my booking a day later. Sent emails and visited the site and didn't get any response so unfortunately they took my money for a booking i couldn't fulfill.”

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Posted 2 years ago

“Everything was fine except we waited for 1 hour and 3/4 at the airport to be picked up and returned to the car park. I don't know what went wrong. We waited where we were dropped off across from the terminal entrance, which was where we were told to wait on our return. Why did I have to ring 3 times and wait so long with nowherre to sit down. I was exhausted and so thankful to sit in the car when we got back to it at last. I had not the energy to enquire what had happened. I have no desire to repeat that experience.”

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Posted 2 years ago

“Worst carpark I've ever used. Rude staff, lied about breaking my car key which has cost me £30 to replace, stereo is broken and was fine when I dropped car off. Also had my prescription driving glasses stolen. Will never use again, avoid”

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Posted 2 years ago

“Used previously a lot and not had any issues however after our last trip will not be using again! Waited 50 mins from our phonecall (leaving the terminal) to getting picked up with 2 calls in between. Standing in the freezing cold and gale force wind with 2 kids for this length of time is unacceptable!”

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Posted 2 years ago

“Used a few times now and pick ups seem to take a lot longer than before. 40 mins stood in a bus shelter at 02.00 waiting for a minibus not ideal. Only two mini buses on that night with lots of pick ups.”

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Posted 2 years ago

“Not impressed with the return service from the airport. They had no idea we returning on the date we booked. On arrival we were met with a man on the floor under the count at the office looking for an other clients car keys. Huffing and puffing saying we weren't due till the next morning The filing system is an absolute joke. I have never seen a more disorganised office. Hundreds of keys just thrown into the plastic boxes Then the attitude of the men was disgusting as if it was our fault.that we had returned on the wrong day. Also when we booked the parking we were not told that we would have to walk about a quarter of a mile to the terminal. My husband and I have mobility issues anyway and the fact that it was raining wasnt making the walk to and from the airport any easier. I can say I will NOT be recommending your service to anyone in the future. I'm my opinion you need a reboot on your office management and you need more people on site.”

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Posted 2 years ago

“Was deemed unfit to fly by doctors as a result of an accident that happened to me a week before the flight. Emailed them a few days prior to see if we could cancel parking at all. No reply whatsoever, customer service non-existent.”

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Posted 2 years ago

“I canceled the booking when I found out that I had to go into hospital for surgery I contacted you for a refund but you declined my request stating that you do not refund but will extend my booking for use in the next 12 month which is of very little use considering the surgery I have just had”

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Posted 2 years ago

“Drop off zone is too far away from the terminal for a shuttle service. When we arrived back to be picked up we were told to ring approximately 20 minutes before needing to be picked up, we were waiting 45 mins at the e pick up zone at midnight with a two year old in a pram. Very poor service compared to a couple of years ago.”

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Posted 2 years ago

“Very poor service. No prior warning that they no longer drop off and pick up at the airport terminal. Mini bus was very high and extremely difficult for my elderly Mum to get on and off. No offers of help or step anbailable. Very surly guy on reception when we arrived. Used to be a brilliant service but won’t be using again.”

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Posted 2 years ago

“Our experience when leaving the car and being transported to Liverpool airport on 16.01.24 was actually 5*, but then that was completely overshadowed by the rudest man in a customer service role on our return on 21.01.24, at 12.30am. The gentleman (which he most definitely was not) told us to meet him by the pay station for collection, and because we were one minute late getting there absolutely tore strips off us. His behaviour was actually quite unbelievable. Then to show us how cross he was, drove like a complete maniac. Unfortunately for In2CarParks due to this man's behaviour I won't use them again. An experience I never want to repeat.”

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Posted 2 years ago

“The manager on duty on the 17th Jan is very rude. They spoilt my car and she said she won't take responsibility and drop the phone on a customers. What a simple apology would have resolved. Very bad customer service.”

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Posted 2 years ago

“Very rude people. Unclear instructions for pick up. Treated us like an inconvenience. Cheap but will never use again.”

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Posted 2 years ago

“We booked this online via a search engine. Once we found the location we were asked to leave our car keys. It doesn’t state that this needs to happen when booking and came as a surprise. Once we returned to collect the vehicle the car had been re parked elsewhere again not aware this was going to happen otherwise would not have booked. The transfer bus is too small for purpose as was crammed in with other customers on return. Would not use again”

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Posted 2 years ago

“Flight got cancelled, they don’t do refunds, instead they give you credit for next time, Liverpool airport was a one off for me so will never use it, waste of money”

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Posted 2 years ago

In2CarParks is rated 4.6 based on 5,566 reviews