In2CarParks Reviews

Name: In2CarParks
Address: Unit 1, Venture Business Park, Liverpool
Rating: 4.65

4.7 Rating 5,621 Reviews

91 %

of reviewers recommend In2CarParks

Company Reviews

Metrics

Info

4.7

Based on 5,621 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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In2CarParks 5 star review on 19th December 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately, when I returned from holiday, all the petrol had been siphoned out of my car and so it wouldn’t move.”

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Posted 4 years ago

Hi, thanks for your feedback. Unfortunately, this would have not been the case in our car park. No way would any member of staff attempt to siphone petol out of any vehicle. To double check, we have reviewed the CCTV records which shows that no attempt was made to siphone petrol from your car.

Posted 4 years ago

“My cars chassis was damaged. Bottom motor cover was ripped. I realised that when I was on motorway. I called them but it was too late for them because all damage must be reported right away. They must have known about it but they cowardly give me my car back damaged hopping that I won't notice and I didn't. I don't recomend that company.”

Helpful Report

Posted 4 years ago

Hi, thanks for your feedback. If there was any damage caused, which would be an extreamly rare event, we would of course have notified you. In our car park, there are no raised ironworks, or kerbs to drive over which would have caused damage to the underneath of your car. Looking at this image, this damage has not been caused in our car park and looks like it has been like that for a while. Please contact us if you want to discuss this further.

Posted 4 years ago

“No longer dropped off or picked on airport have a very long walk due to increase costs of £1.00 parking on airport. We have used carpark for 12 years,nine times per year. No longer. very sad”

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Posted 4 years ago

Hi, thanks for your feedback. It's not just a £1.00 increase at the airport. We have tried for a long time to keep dropping off right outside the departure hall but we can no longer do it. If you want to be dropped off at the previous location outside the departure hall, please let us know when you arrive at reception and we can do this.

Posted 4 years ago

“The transfer is too far from the terminal and for this service which was poor I would rather book the car park at the airport”

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Posted 4 years ago

Hi, thanks for your feedback. The transfer is only 5 minutes to the airport which is quicker than walking accross the airport car park.

Posted 4 years ago

“Couldn’t find the park due to misleading information on the website reCredit Union building. Operative was very grumpy when asked for directions..said he had ‘too many other things to do.’ On return waited in the cold for 20 minutes having walked from airport. Operative said he couldn’t come as was fixing van door. Van was in very poor condition..front passenger door wouldn’t open.No help with bags or doors. Was charged £2 but operative couldn’t tell me what it was for as ‘ wasn’t there’. Wouldn’t dream of using your park again as it was all extremely embarrassing !”

Helpful Report

Posted 4 years ago

Hi, thanks for your feedback. I'm sorry to hear that there was a 'grumpy' member of staff. That is unlike our team and I will speak to the team that were on shift to understand why there were the issues as there should not have been. We have been parking cars at Liverpool airport for over 15 years and have always been proud of the service we provide customers with.

Posted 4 years ago

“Vehicle was damaged. Car park denied all knowledge.”

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Posted 4 years ago

Hi, thanks for your feedback. We will look into this including CCTV and be in touch. In the very rare event that there was damage caused in our car park, we would have course informed you and resolved this immediately.

Posted 4 years ago

“we been wait over 30min for bus at night after we contact that we arrived to collect point. we arrived first but he refused to take us first so we been waited for another transfer. Driver opened windows and on my request to close the windows because was freezing and windy on that day he's been very rude to us because is covid etc but 3 days ealier all windows been close and he saids that he doesn't believe in covid and vaccination.”

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Posted 4 years ago

HI, thanks for your feedback. I'm sorry to hear you were waiting for 30 minutes for collection. It shouldn't be that long as the car park is only 5 minutes away from the airport. We will speak to the drivers who were working when you arrived back at the car park as this shouldnt have been the case.

Posted 4 years ago

“Lot 6.02.2022. Miejsce spotkać zbyt daleko od terminalu. Musiałem czekać ponad 45 minut w deszczu i zimnie na odbiór z lotniska. Tylko 1 kierowca i 1 bus do obsługi wszystkich lotów które są bardzo blisko siebie to jakiś żart. Nawet niska opłata za parking nie jest warta takiego serwisu. Nie polecam.”

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Posted 4 years ago

Hi, thanks for your feedback. Unfortunately due to a couple of members of staff calling in last minute with Covid, it left us slightly short-staffed for a few hours. We appologise for the slight delay in your return to the car park, our free transfer service is very quick so you shouldn't have been waiting 45 minutes.

Posted 4 years ago

“We were dropped off in one location by the airport but nobody told us we would be picked up from a different location . I called on four occasions and was told the driver was there to pick us up. He may well have been but as we did not know the location eventually we had the correct place communicated .So an hour after landing we get there only to find the van did not have enough space for the family so i went back to the depot and collected our car . So a shambles is how I would describe our experience”

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Posted 4 years ago

Hi, thanks for your feedback. Apologies for the confusion that you experienced with the pickup from the airport. The driver should have mentioned exactly where to go for the pickup which would have spared you from this delay. We will check with the driver to make sure he always communicates this fully. Please accept our appologies for the inconvenince caused on this occasion.

Posted 4 years ago

“My flight has been changed and unfortunately I couldn’t get my money back.”

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Posted 4 years ago

Hi, thanks for your feedback. In the event of a changed flight, please contact us and we will amend your booking for free to the changed dates.

Posted 4 years ago

“**CAR DAMAGE** DO NOT USE THIS COMPANY!!! met by a very rude man at 3am in the morning demanding an extra £3 who barked at me when I didn’t have change. Transported in a van meant for maximum of 8 but squeezed 2 extra people in. Worst thing is DAMAGE TO MY CAR ON RETURN. Some sort of green paint over the rear of my car and scratches on my bumper. I only noticed this as I parked up at the petrol station nearby. Called up and was told manager would call back after inspecting CCTV. Needless to say no phone call back. After checking reviews on this company I found other people had damaged vehicles. Absolute COWBOY company.”

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Posted 4 years ago

“The shuttle drivers are also dealing with customers service which is unacceptable. When you phone they are busy and you will get told that they will phone you back...never happened. Tried to change the booking but I couldn't so I lost money. It might be cheap(ish) but one is getting exactly that”

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Posted 4 years ago

Hi, thanks for your feedback. We have both drivers and office staff that deal with customer services. We will always allow a customer to change a booking that they have made.

Posted 4 years ago

“Tried reaching out to reschedule my booking but no one has called or emailed me back.”

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Posted 4 years ago

Hi, thanks for your feedback. You are able to reschedule your booking at anytime. Please call us to reschedule your booking, one of the team will be happy to help change this for you.

Posted 4 years ago

“Rude people working there, hidden £3 fee when you arrive and then they get annoyed when you don’t have it! About to go abroad and expected to have a pocket full of quids.”

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Posted 4 years ago

Hi, thanks for your feedback. The £3 fee is optional as stated in the booking confirmation email. We will speak to the team that were working when you arrived at the car park, please accept our apologies if you found them rude, this shouldn't be the case and we don't have any rude people working at our car park.

Posted 4 years ago

“Waited 45 mins for pick up told would be 5-10. Apparently he'd been around before but no identification on mini bus. Was told I should know which one I got in when I left at 4am in the pitch black!”

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Posted 4 years ago

Hi, thanks for your feedback. When we receive a call from a customer to say they are at the collection point, one of our drivers comes around straight away. When they arrive at the airport, they also call out the car park name to help not missing anyone who might not be waiting at the correct point of collection outside the terminal.

Posted 4 years ago

“the worst service I've ever had. I was told that I would be taken to the airport and when I return I will contact them and they will approach in 5 minutes. but it wasn't like that when I came back I called and said to come to the airport, they told me it was coming in 5-7min. but I waited 1 hour and after many calls that did not answer the phone I took a taxi and went to the car parking, and the parking was closed and I had to wait another 10 minutes for the parking to open to take my car! dislike for this parking and arrogance with customers”

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Posted 4 years ago

Hi, thanks for your feedback. As soon as you call us to say that you have cleared passport control and have got your luggage, we come straight to the collection point with is between 5 - 7 minutes. The driver will also call out the car park name to make sure no one is missed. The car park is open 24 hours a day so there would have been someone there to meet you when you arrived at the car park.

Posted 4 years ago

“Did not park there. Could not find the premises.”

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Posted 5 years ago

Hi, thanks for your feedback. The car park is very visible from the road, with a big sign outside too. Sat nav's don't seem to have any issues with the postcode / address either.

Posted 5 years ago

“I didnt park my car there, your reviews by the many are absolutely atrocious.i took my business elsewhere.”

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Posted 5 years ago

Hi, thanks for your feedback. We have been parking cars at our car park for over 15 years in Liverpool and have many many satisfied customers, many who return to park their car with us every time they fly from Liverpool airport.

Posted 5 years ago

In2CarParks is rated 4.7 based on 5,621 reviews