Booked our car into car park in Speke, Liverpool, as I had done numerous times before. We had early flight and had to be at the airport for 4am. We arrived, booked our car in and got on the bus to the airport, halfway to the airport the driver said to my husband that he will be dropping us off in a different place, he stated that it would be approx 3 minute walk, previously we had always been dropped off in the collection/drop off car park across the road from the main door to the airport. I told him that, that was not OK, my mum has mobility issues and needs special assistance, there was no way she could walk the distance, especially in the pitch black and torrential rain. The driver said to us ‘It will cost you a fiver then’, so we had no choice but to pay. On our return, we had very much a similar experience….. so not only had we paid for our car to be in their car park, we had to pay an extra £10 for car park fees, absolutely disgusted. The driver said on our return ‘do you want picking up or not, are you paying the fiver or walking to the pick up point?’ Previously, they asked for a nominal sum when you booked your car in, which was clearly stated on the email when you booked. The confirmation email for this latest trip did not state that we would be dropped off and would experience a walk of approx 3 mins (this would have given us the option to look for a car park that would drop us at the airport entrance), nor did the confirmation email say that we would have to pay £5 each way to get near the airport entrance. Needless to say after many years using this company, that experience will be our last