iMyHome Reviews

Name: iMyHome
Rating: 4.66

4.7 Rating 2,340 Reviews

95 %

of reviewers recommend iMyHome

Company Reviews

Metrics

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4.7

Based on 2,340 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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iMyHome 5 star review on 2nd September 2021

Charles Nyokanhete

iMyHome 4 star review on 2nd February 2018

Jeremy

iMyHome 5 star review on 10th January 2018

Anonymous

Anonymous // 01/01/2019

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“The surveyor reach site on time etc, but it was difficult with communication etc since there wasn't any direct telephone number.”

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Posted 6 years ago

“Great and straightforward experience. I followed up on a few questions about the Homebuyers report and the surveyor was pleased to help. Great price and service”

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Posted 6 years ago

“Normal online version with associated automatic email et.”

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Posted 6 years ago

“Quick and easy to use. Great service.”

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Posted 6 years ago

“I’m pleased with service they provided. Quick response and flexible to prompt report. Would recommend for sure.”

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Posted 6 years ago

“it was a good service and i am very happy with the service and report.”

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Posted 6 years ago

“Very pleased with the overall service from My Home very helpful & the survey on my flat was written professionalyl & presented & set out well. Would efinately recommend”

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Posted 6 years ago

“I was pleased with the service Imyhome provided, they were easy to get in touch with and more than happy to explain things i detail. Only negative is that on the survey there are columns for testing electrical and gas etc. That were all left blank as they didn't test any of it. Think this may be the same with all surveyors, but why have the columns there of you are not going to bother looking at them. This work was in the description before we contracted them but obviously did not get looked at.”

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Posted 6 years ago

“Efficient, quick and concise”

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Posted 6 years ago

“excellent, completed before estimated time which in my case was ideal as i forgot to organise the survey but had already received a move in date, any questions i had wee answered the same day.”

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Posted 7 years ago

“I booked a survey for a commerical property I am currently purchasing of which full details were provided to iMyHome via Rightmove and I assured me they could do it so i paid the £600 fee which was taken from my credit card straightaway. The property is 2 semi detached houses which have converted into a single detached property offering office space. Unfortunately, when the Surveyor arrived the property he was unable to proceed with survey as he apparently was expecting a residential element to it. As soon as I found out I called the office explained the situation and Elliot who took the call said they would refund me in approx 3-5 days with no mention of any deductions. I got the refund however it wasn't the full refund they deducted £90. When I rang up to find out why I was told that the deduction was made that because the Surveyor entered the building and if that happens they charge a fee for it. Apparently Its in their T+Cs and the person taking the booking would have been made you fully aware at the time. I assured them that no mention of this clause was made to me during the survey booking process. I even asked them to check the telephone conversation recording of the booking if they didn't believe me to confirm if I was told or not, however this was just conveniently ignored during the call. So please be warned there are hidden charges! IMyHome come across as a very professional but they are far from it. Based on my experience I will not be using their services ever again or be recommending them to anyone. BTW I had to give 1 star as it was a mandatory requirement for the review otherwise it would have been a 0.1 star!”

Helpful Report

Posted 7 years ago

Dear Mr Panesar, Thank you for your review and we are sorry to hear of your cause for writing. It should be noted however that you instructed us to conduct a RICS Homebuyers report and we were informed by you that the property was residential however upon arrival to the property it was quite clear that in actual fact they were offices. We did offer to send another surveyor to conduct a commercial survey at no extra cost within 2 to 5 days however this did not meet your timescales. Our policy regarding refunds is extremely clear, firstly on our initial email correspondence and also our T&C's on the website. A FULL refund is applicable as long as we have not entered the property, because our surveyor attended based on the information we were provided the surveyors time needs to be compensated hense the charge. This is not a decision we take lightly. We wish you all the very best. The iMyHome Team

Posted 6 years ago

“Speedy no nonsense service. Always someone available if I needed them..they did all the heavy lifting and did exactly what they said they would do. I would definately recommend or use again.”

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Posted 7 years ago

“Very professional and speedy. Report was very thorough and brought up issues that made a difference in offer On property. Thank you.”

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Posted 7 years ago

“The survey was carried quickly and the whole process was completely straightforward. I received the survey report via an email and the next day the survey came in the post. A very efficient service which I would recommend.”

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Posted 7 years ago

“Quick response and well detailed report for the purchase of my property”

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Posted 7 years ago

“A fast concise service. Easy to read and comprehend.”

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Posted 7 years ago

“My home were very prompt and efficient in the organisation of my home buyers report and I would recommend them to other home buyers.”

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Posted 7 years ago

“The service was easy to use and very quickly generated a range of quotes that I could choose from, several of which represented good value for money compared to quotes obtained elsewhere. The surveyor I choose via the iMyHome service produced a professional and comprehensive report which was good value for money. I would recommend the iMyHome service.”

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Posted 7 years ago

“Great service, I found a surveyor at a good rate and I was very happy with the survey, thanks”

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Posted 7 years ago

“Survey was arranged quickly”

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Posted 7 years ago

iMyHome is rated 4.7 based on 2,340 reviews