I booked a survey for a commerical property I am currently purchasing of which full details were provided to iMyHome via Rightmove and I assured me they could do it so i paid the £600 fee which was taken from my credit card straightaway. The property is 2 semi detached houses which have converted into a single detached property offering office space. Unfortunately, when the Surveyor arrived the property he was unable to proceed with survey as he apparently was expecting a residential element to it. As soon as I found out I called the office explained the situation and Elliot who took the call said they would refund me in approx 3-5 days with no mention of any deductions. I got the refund however it wasn't the full refund they deducted £90. When I rang up to find out why I was told that the deduction was made that because the Surveyor entered the building and if that happens they charge a fee for it. Apparently Its in their T+Cs and the person taking the booking would have been made you fully aware at the time. I assured them that no mention of this clause was made to me during the survey booking process. I even asked them to check the telephone conversation recording of the booking if they didn't believe me to confirm if I was told or not, however this was just conveniently ignored during the call. So please be warned there are hidden charges! IMyHome come across as a very professional but they are far from it. Based on my experience I will not be using their services ever again or be recommending them to anyone. BTW I had to give 1 star as it was a mandatory requirement for the review otherwise it would have been a 0.1 star!