Impact Furniture Reviews

4.75 Rating 449 Reviews
94 %
of reviewers recommend Impact Furniture
Merchant Metrics
Shipping & Delivery
Delivery Methods
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Email
Read Impact Furniture  Reviews
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01954 710035



Unit 10 Hardwicke Ind Estate -WAREHOUSE ONLYHardwicke Rd

Impact Furniture  5 star review on 24th February 2019
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Impact Furniture  5 star review on 9th August 2018
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Impact Furniture  1 star review on 23rd May 2018
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Impact Furniture  5 star review on 3rd April 2018
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Impact Furniture  5 star review on 25th December 2017
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Impact Furniture  5 star review on 2nd December 2017
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Impact Furniture  5 star review on 8th June 2016
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Anonymous  // 01/01/2019
We ordered displayed cupboard and it came damaged, abd every time a replacement item came it was damaged to the point that i just gave up. And hope people dont see the damged parts, when on display
Posted 1 week ago
Very pleased with overall purchase experience. Have contacted the office by email regarding delivery date and received prompt reply. Neaer delivery date have been updated via email regarding dispatch date. Product as expected. Well packed. Good assembly instructions.Would recommend the company.
Posted 1 week ago
The products are really good and we are happy with them
Well packaged and very fast on delivery, Thank you for what I believe has been outstanding service
Posted 1 month ago
Professional Services, friendly staff. High quality. Fast delivery.
Posted 1 month ago
very good service well packed and on time
Posted 1 month ago
Very well packaged and happy with the mounted kitchen wall units.
Posted 1 month ago
Very happy with the item we received and the customer service was brilliant. Will use again, thank you.
Posted 1 month ago
Good service. Bought the Bari TV Cabinet. Didn't take too long to arrive. It was more technical and difficult to assemble than some other experiences in the past, but worth it. It's great. Excellent selection of items on website. Likely to use this company again. Thanks.
Posted 1 month ago
quality made sideboard, very well packed to protect the content, when assembled looks as advertised
Posted 2 months ago
Beautiful furniture
Posted 2 months ago
Very good quality !! Excellent customer service!!
Posted 3 months ago
would have been 5 but my second chest of drawers is lower than the first after being advised they had different feet but would still be the same hight but the furniture is nice good company to deal with lucky the spare panels from the wardrobes where just thick enough to bring the units level
Posted 3 months ago
Thank you very much for the smooth transaction I have experienced recently regarding my purchased. I would like to mention your customer service representative named Matthew for being excellent, helpful and professional please kindly let him know. Overall it's simply very good, the product quality and their commitment to deliver the product is awesome. I will definitely buy again to this trusted company.
Posted 5 months ago
Helpful staff
Only criticism is,the instructions for construction of unit not very good
Posted 5 months ago
Excellent service, really pleased with the unit, excellent follow up communications, a pleasure to deal with
thank you
Posted 5 months ago
The sideboard looks great now it is finished. lovely product. The one downside was how long it took to fit together as the instructions were not very clear.
Posted 5 months ago
I am happy with the purshase I made on your website, the price wise and customer service comunication. What I am not satisfied with is the delivery service. I have not received any email or text message informing me of the date and time of delivery. The delivery man just showed up one morning. What if I wasn't at home? luckly for me I was. The cabinet was packed flat in few boxes and it is not something a delivery man leaves with a neighbours. You can always say that the delivery would be reschedule but I belive that the boxes would've been just dropped at my doorstep if I wasn't at home .
Posted 5 months ago
Hi I ordered 2 kitchens both were delivered on time and great price thanks , also the staff were very polite good quality items thank you
Posted 5 months ago
Exactly as described and delivered on time.
Posted 5 months ago
I have ordered from Impact Furniture for the first time. In fact, I have never bought any furniture online before but my experience with this company was quite good.
The communication with customer service was very good and Matthew helped me add some stuff for my order the next day.
I bought a double bed, 2 bed side cabinet, sideboard cabinet and a computer desk.
All the stuff came on a big pallet pack, and assembly was quite easy for me 🙂.
Me and my wife were happy with the quality of product as they look solid and lovely.
We give 4 stars only because one of one of the bedside cabinets having some defects but they don’t effect the visual look (pictures included)
Overall I would gladly buy from them again.
Posted 5 months ago
Impact Furniture is rated 4.75 based on 449 reviews