Name: iCollectClothes
Address: Unit 3 Capstan Centre, Thurrock Park Way, Tilbury, Unit 3 Capstan Centre, Thurrock Park Way, Tilbury, Thurrock
Rating: 4.95

“Very good service well mannered and friendly tidy and approachable.i always use them and recommend you to use them as well.”

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Posted 6 years ago

“Arranged a collection for Saturday and left 3 bags outside. Today is Sunday and the clothes still haven't been collected, if I knew the service was this bad I wouldn't have recommended.”

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Posted 6 years ago

Dear Supporter, Thank you for your feedback and honest review. We have received your booking with a preferred date of collection, and as requested we confirmed it for Monday (please check your inbox and spam folder). We do not operate on weekends at the moment. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 6 years ago

“The man that collect my items was rude. My daughter (14), opened the door and asked him to wait while she checked what bags where to go, when she went to give him the bag he snatched it from her making her feel very uncomfortable. He left no more bags and she did not have the chance to ask for any more. We regularly donate, but will be finding another company. I'm so upset someone came to my door and thought it was ok to act that way to a young person. Not good enough.”

Helpful Report

Posted 6 years ago

Dear Charlotte, Thank you for bringing this forward to our attention and for taking your time to review our service. We will investigate this incident and if necessary empathy course will be provided for the driver. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 6 years ago

“They didn't bother coming to my door. for the bag.. after stating' place on doorstep.'...just were seen driving past.”

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Posted 6 years ago

Dear Supporter, Thank you for taking the time to review our services. We are very sorry for the goof. This is human/computer error and we are keen to fix it. Please allow us to correct the mistake. If you could kindly email us and we’ll reschedule the collection for you. Thank you for your understanding. Your kind donations are highly appreciated. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 4 years ago

“No one didn't even come to pick the clothes up and then I received an email to thank me that I donated the clothes and to rate the services so there you go. Except confirmation email about the pick up time and this email, no one even try to contact me about the donation. I was little bit a disappointment.”

Helpful Report

Posted 6 years ago

Dear Supporter, Thank you for taking the time to review our services. We are very sorry for the goof. This is human/computer error and we are keen to fix it. Please allow us to correct the mistake. If you could kindly email us and we’ll reschedule the collection for you. Thank you for your understanding. Your kind donations are highly appreciated. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 4 years ago

“Had an email saying my donation has been received and collected but the bag is still sitting on my doorstep?”

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Posted 6 years ago

Hi Dan, We are very sorry for the goof. This is human/computer error and we are keen to fix it. Would you be able to rebook the pick up via email or call 0344 879 4417 . This is top priority pick up from now.

Posted 6 years ago

“The gentleman collecting the clothes was extremely rude. He didn’t know how to open the door (or just didn’t feel like coming up) and took it on my wife for not coming down with the clothes. She was alone with my 6 months baby. A pity as otherwise I would have been delighted with the service and the cause.”

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Posted 6 years ago

Dear Jess, We are very sorry about it. The driver was given the red warning. The empathy course will be provided for the driver to encrease empathic intelligence. We hope it helps to serve you better in future. Sincerely,

Posted 6 years ago

“Today a charity bag was dropped at my door at 7.39am, unfortunately my cctv shows your member of staff walking away from my house with my milk delivery!!!! If they steal from my doorstep, what are they stealing from the bags!!!! I'm sending this footage viral!!!!”

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Posted 6 years ago

“My delivery was never collected”

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Posted 6 years ago

Dear Supporter, Thank you for taking the time to review our services. We are very sorry for the goof. This is human/computer error and we are keen to fix it. Please allow us to correct the mistake. If you could kindly email us and we’ll reschedule the collection for you. Thank you for your understanding. Your kind donations are highly appreciated. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 4 years ago

“their collection bag was posted through our letter box despite having a visible sign on our front door stating no charity bags to be posted through! Furthermore, everyone should take a note that this company only gives £200 per 1 tonne of clothing collected to your chosen charity and then they sell the clothes abroad for a much greater profit!”

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Posted 6 years ago

Dear Supporter, We apologize for the bag received. We understand that it is unacceptable for some of our supporters. We are working hard on finding more efficient ways of a promotion for iCollectClothes as we believe that contribution to the charity should be increased by reducing operational costs. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 6 years ago

“Bad really as I received an email saying that Vadim driver came and took my stuff and I came back home all stuff is still in place . I need an explanation for what happened.”

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Posted 7 years ago

Dear Donator, Thank you for bringing this forward to our attention. Please accept our sincere apologies for the inconvenience caused. There must have been an issue or a misunderstanding. Please allow us to correct the mistake and we will send the driver today to collect your donation. If you will have any further questions, please do not hesitate to contact us on 0344 879 4417 or info@icollectclothes.co.uk. Thank you for your understanding. Your kind donations are highly appreciated, Thank You! Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 7 years ago

“They did not collect the bag as they said they would on 2 different days and I had to to keep phoning/emailing them before eventually they managed to collect it the third time they agreed - very frustrating!”

Helpful Report

Posted 7 years ago

Dear Supporter, Thank you for taking your time to review our service. We would like to sincerely apologise on behalf of all the iCollect Clothes team for this inconvenience. We take full responsibility for this misunderstanding, which never usually happens. We can only apologise and make sure this does not happen in the future – please use our services again and we’ll definitely change your opinion! Kind regards, iCollectClothes Team. 0344 879 4417 (Monday-Friday 8AM-5PM)

Posted 3 years ago

“Didn't collected and not shown either no further communications on that issue i keep the cloths whole day as per schedule but no one turned up as promised”

Helpful Report

Posted 7 years ago

Dear Supporter, Thank you for taking the time to review our services. We are very sorry for the goof. This is human/computer error and we are keen to fix it. Please allow us to correct the mistake. If you could kindly email us and we’ll reschedule the collection for you. Thank you for your understanding. Your kind donations are highly appreciated. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 4 years ago

“A driver didn't come”

Helpful Report

Posted 7 years ago

Dear Supporter, Thank you for taking the time to review our services. We are very sorry for the goof. This is human/computer error and we are keen to fix it. Please allow us to correct the mistake. If you could kindly email us and we’ll reschedule the collection for you. Thank you for your understanding. Your kind donations are highly appreciated. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 4 years ago

“The driver didn't come. But I got the email shows that my donations is received.”

Helpful Report

Posted 7 years ago

Dear Donator, Thank you for bringing this forward to our attention. Please accept our sincere apologies for the inconvenience. There must have been an issue or a misunderstanding. Please allow us to correct the mistake. If you could kindly email us and we’ll reschedule the collection for you. Thank you for your understanding. Thanks a lot for your support. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 9am-5pm)

Posted 7 years ago

“Clothes were not picked today. Sat inside all day only to find out the driver had lied and said he had picked them up. Have rearranged for another pickup so will wait and see. Was impressed with how quickly they got back to me with arranging a day and time, only for it to be ruined with this lie.”

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Posted 7 years ago

Thank you for taking your time to review our services and bringing this issue forward to us. Please accept our sincere apologies for the misunderstanding and any inconvenience caused. Hopefully, ?we’ll be able to change your opinion and thank you for using our services again. Your kind donations are highly appreciated, Thank You!

Posted 7 years ago

“I received a collection carrier bag through my door at the weekend which said that a collection would be made the following Tuesday. As I have always wanted to donate to Heart UK, I packed a few bags of clothing and books and put them outside but no one came to collect them. i therefore wrote to iCollectClothes on Tuesday to let them know and I was sent an email saying that the van would be here today (Thursday) between 8 and 5. At around 11.30 I saw two iCollectClothes vans parked next door and thought they were coming for their collection, so I ran downstairs and opened the door but I saw them leaving and didn't make it in time to stop them. I again wrote to iCollectClothes and was told that the men must have been doing a door-to-door collection and that they would be at my place soon. As I have quite a few things that may be ruined if it rains i had decided to stay in all day (I had also added 3 cameras to my collection bags). I am extremely upset to have wasted a whole day waiting (and the time looking for things to pack all the bags on Tuesday. Now I'll have to look into giving them to someone else.”

Helpful Report

Posted 7 years ago

Dear Supporter, Thank you for taking your time to review our service. We would like to sincerely apologise on behalf of all the iCollect Clothes team for this inconvenience. We take full responsibility for this misunderstanding, which has never happened previously. We can only apologise and make sure this does not happen again, everyone makes mistakes – please use our services again and we’ll definitely change your opinion! Kind regards, iCollectClothes Team.

Posted 7 years ago

“Still had collection bag stuffed in letterbox, despite large notice next to it, stating that it was unwanted. ignorant local distributor.”

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Posted 8 years ago

Dear Donator, please note that iCollectClothes.co.uk has nothing to do with household collections (D2D) because the only way You can support Your chosen charity using our service is to schedule a pick up through www.icollectclothes.co.uk or calling to our clothing collection helpline 0344 879 4417. We never distributed or going to distribute charity collection bags. Thank You for review. Kind regards, iCollectClothes.co.uk Team

Posted 8 years ago

“Their distributors either cannot read english, or completely ignore householders request that no leaflets , charity collection bags or circulars are delivered, despite large notices to that effect, prominantly affixed on their letterbox.”

Helpful Report

Posted 8 years ago

Dear Donator, please note that iCollectClothes.co.uk has nothing to do with household collections (D2D) because the only way You can support Your chosen charity using our service is to schedule a pick up through www.icollectclothes.co.uk or calling to our clothing collection helpline 0344 879 4417. We never distributed or going to distribute charity collection bags. Thank You for review. Kind regards, iCollectClothes.co.uk Team

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

iCollectClothes Reviews