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iCollectClothes Reviews

5.0 Rating 30,156 Reviews

99 %

of reviewers recommend iCollectClothes

Company Reviews

5.0

Based on 30,156 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About iCollectClothes:

iCollectClothes is a FREE used/unwanted clothes collections service that raises funds for charities. We can collect your clothes donation from your home or your place of work, and your used/unwanted items will help raise funds for charities. Your chosen charity will receive £200 for every tonne of clothes collected.

Visit Website

Phone:

0344 879 4417

Email:

info@icollectclothes.co.uk

Location:

Unit 3 Capstan Centre, Thurrock Park Way, Tilbury
RM18 7HH

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iCollectClothes 5 star review on 15th June 2023

iCollectClothes 5 star review on 21st April 2023

iCollectClothes 5 star review on 11th April 2023

iCollectClothes 5 star review on 25th February 2023

iCollectClothes 5 star review on 23rd January 2023

iCollectClothes 5 star review on 9th January 2023

iCollectClothes 5 star review on 9th December 2022

185

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I waited till end of slot time but no show so had to leave outside but had a lot more ready in garage. Didnt want to pile it all up outside as disrespectful to my dad. So not happy to find false time logged on collection. Half hour before i left the property and bags were still there so time slot was useless”

Posted 2 years ago

“It was a delight! They came when they said they would and were quick and efficient. Many thanks Carol Read”

Posted 2 years ago

“Driver arrived first week could not understand English , so went away without anything rebooked told than on email that I would leave the amount of bags down side of house and only took 2 of them , when I called the office they said well probably don’t have enough space , what is the point in recording amount of stuff if they don’t collect it , sorry poor service , this took place on 16/6/21”

Posted 2 years ago

Dear Supporter, Thank you for taking your time to review our service. We would like to sincerely apologise on behalf of all the iCollect Clothes team for this inconvenience. We take full responsibility for this misunderstanding, which has never happened previously. We can only apologise and make sure the driver collects all the bags next time for you! Mistakes can be made however please do use our services again and we’ll change your opinion! Kind regards, iCollectClothes Team. 0344 879 4417 (Monday-Friday 8AM-5PM)

Posted 2 years ago

“Did not take it all”

Posted 2 years ago

Dear Supporter, Thank you for taking your time to review our service. We would like to sincerely apologise on behalf of all the iCollect Clothes team for this inconvenience. We take full responsibility for this misunderstanding, which has never happened previously. We can only apologise and make sure this does not happen again, mistakes can be made however please do use our services again and we’ll change your opinion! Kind regards, iCollectClothes Team. 0344 879 4417 (Monday-Friday 8AM-5PM)

Posted 2 years ago

“Really rude employee berating me for not leaving a note about outside collection when I had email correspondence saying ok to leave outside and I left it outside with a note on top.... totally unnecessary approach to the situation”

Posted 2 years ago

“So this service a 'cash for clothes' service? I want to be sure my items are going to someone in need. The homeless do not have money to spend in charity shops no matter how cheap they are. Please could you send information regarding if or how you help these individuals Thank you”

Posted 2 years ago

“No one has been to pick up items tried calling but line fails”

Posted 2 years ago

“I received an email saying that my bags had been picked, yet this isn't true. Hours after I received the email, I realised that bags weren't actually picked as stated in the email.”

Posted 3 years ago

Dear Supporter, Thank you for taking the time to review our service. We would like to sincerely apologise on behalf of all the iCollect Clothes team for this inconvenience. We take full responsibility for the bags not being collected on the requested dates. We can only apologise for this and get you re-booked for the next available date in your area. Please give us a call, send an email or book via the website and we will be more than happy to book you in 😊. Kind regards, iCollectClothes Team. 0344 879 4417 (Monday-Friday 8AM-5PM)

Posted 2 years ago

“A little disappointed. Wouldnt expect I'd have to say dont take the box/crate we keep our letters in too. It's a clothing collection and they took other items that were not specified.”

Posted 3 years ago

“My collection is not due”

Posted 3 years ago

“I’m not happy that the driver was opening the bags up in public view and separated the bags in different locations of his van I will view my Cctv and do screen shots of this”

Posted 3 years ago

“Saw a icollectclothes van parked outside and I made an enquiry with your driver to ascertain very quickly how it worked and if he was able to take ad hoc collections Suffice to say he’s not a very good ambassador for your company Within three minutes of interacting with him It was clear he was a rude arrogant individual and not very charitable at all. You need to understand that every person you hire is representative of your company and if he’s what your company represents then people will want no part of it.”

Posted 3 years ago

“I received an email to say my bags had been picked up but they hadn't, not impressed”

Posted 3 years ago

Dear Supporter, Thank you for taking the time to review our service. We would like to sincerely apologise on behalf of all the iCollect Clothes team for this inconvenience. We take full responsibility for the bags not being collected and the driver not buzzing/knocking on the door. We can only apologise for this and get you re-booked for the next available date in your area. Please give us a call, send an email or book via the website and we will be more than happy to book you in 😊. Kind regards, iCollectClothes Team. 0344 879 4417 (Monday-Friday 8AM-5PM)

Posted 2 years ago

“Awful service from a dishonest company. Booked a collection with these people and prepared 9 massive bags of donations. On the day the collection was due to happen I received an email from them saying my collection has been cancelled, and would I like to be notified when the service is available in my area. (that's Luton, by the way - which is just outside of London for those who don't know.) I thought that was weird because on their website it says "Regardless of our location, our pick up drivers can find you wherever collection is required. Just book the collection and leave the rest to us." Contacted customer service and yep... Apparently, they can't collect from Luton. They're based in Essex so I'm sorry, but I'm not buying it. What I would buy, however, is that with the current lockdown they're inundated with bookings - probably more than they can handle. So they've decided to let everyone book a collection, and are only collecting from the most affluent areas, then cancelling on everyone else. Let's not forget that they are a business, not a charity. They collect 1 tonne of clothes and the charity gets £200. The rest of the money they make is theirs to keep. So the higher quality of the clothes you donate, the more profit they make per tonne. Of course, this is just a theory. I could be way off base. But it seems more likely than them being unable to collect from somewhere that's only an hours drive away.”

Posted 3 years ago

“The driver opened up all the bags, took what he wanted and left clothes and shoes all over the driveway. I wish I hadn't bothered.”

Posted 3 years ago

“Asked the guy to stand back as I am high risk and he kept coming close. No mask on. Last time I will ever donate.”

Posted 3 years ago

“Annoyed that the date on my mail drop which encouraged me to donate was not honoured- so I had to rearrange collection myself and I noticed many of my neighbours had given up so the environmental impact of collecting my donation negated the whole transaction! No apology or explanation was offered.”

Posted 3 years ago

Dear Donator, Thank you for bringing this forward to our attention. Please accept our sincere apologies for the inconvenience caused. We will look into this issue very seriously.Thank you for your understanding and please accept our apologies one more time. Thanks a lot for your support. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 8am-5pm)

Posted 3 years ago

“The bags are still at my house but I had an email saying they have been collected. I was in the house and nobody came to the door. Not sure what happened.”

Posted 3 years ago

Dear Donator, Thank you for bringing this forward to our attention. Please accept our sincere apologies for the inconvenience caused. Please allow us to correct the mistake. If you could kindly email us and we’ll reschedule the collection for you. Thank you for your understanding. Thanks a lot for your support. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 8am-5pm)

Posted 3 years ago

“I got a notification my donation was received, yet this was not true. the bags are still at my house!”

Posted 3 years ago

Dear Donator, Thank you for bringing this forward to our attention. Please accept our sincere apologies for the inconvenience caused. Please allow us to correct the mistake. If you could kindly email us and we’ll reschedule the collection for you. Thank you for your understanding. Thanks a lot for your support. Kind regards, iCollectClothes Team. Tel. 0344 879 4417 (office hours: Mon- Fri 8am-5pm)

Posted 3 years ago

“Time wasters.”

Posted 3 years ago

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iCollectClothes is rated 5.0 based on 30,156 reviews