Name: I Love Wallpaper
Rating: 4.65

“Samples that cost and postal cost to come folded in to small pieces which then affect the look of the wallpaper with lines and tears what did I pay for?”

Helpful Report

Posted 3 years ago

Thank you for your review. We do stipulate on the website that samples are charged at £1.25 each with a one-off delivery charge of £1.49. I understand however, it can work out quite costly when buying samples. Please feel free to check out our website or social media for special offers and any discount codes. Kindest regards, I Love Wallpaper Customer Service Team

Posted 3 years ago

“Never received it and still not received a refund 2 weeks later!”

Helpful Report

Posted 3 years ago

Thank you for taking the time to post a review. We would really like to look into this further for you, please feel free to visit our help centre at https://ilovewallpaper.zendesk.com/hc/en-gb/ where you can submit a request to us and we can look into this issue further. Kind regards, I Love Wallpaper Customer Service Team

Posted 3 years ago

“Disappointed with I love wallpaper Had to order a couple of extra rolls of wallpaper to finish our room due to the repeat and when they arrived they were a very different colour from the original rolls we received I called and spoke to a customer service rep (who was very pleasant and helpful) to try to order the same batch as the original but he advised that I love wallpaper don’t know the batch numbers of the wallpaper they have in stock For a company specialising in wallpaper I’m really shocked about this Surely they realise people may need to reorder rolls of wallpaper and want the same batch Very disappointed and won’t buy from I love wallpaper again”

Helpful Report

Posted 3 years ago

Thank you for taking the time to post this review. Whilst we do our utmost to send you the same batch as your previous order this is not guaranteed, if so we will send the closest available batch available, with different batches it is known that the pattern/shade can be slightly vaired. Sorry for any inconvenience. Kind regards, I Love Wallpaper Customer Service Team

Posted 3 years ago

“My product isn’t up to satisfactory it hasn’t been printed properly on one side and has white all down it, I need this reviewing please!”

Helpful Report

Posted 3 years ago

Thank you for taking the time to post a review. We would really like to look into this further for you, please feel free to visit our help centre at https://ilovewallpaper.zendesk.com/hc/en-gb/ where you can submit a request to us and we can look into this issue further. Kind regards, I Love Wallpaper Customer Service Team

Posted 3 years ago

“Happy to take my money for samples but when I tried to place an order I was told they don’t deliver to my area, I live in mainland Scotland. I have given my business to another company.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to post this review. I'm sorry to hear you have now taken your business elsewhere. We do ship to Scotland, I can see when placing your order it was attempted under Mainland UK rather than Highlands and Islands which is why it would not have allowed you to proceed. If you ever have any issues our friendly customer service team are on hand with any help you need. Kind regards, I Love Wallpaper Customer Service Team

Posted 3 years ago

“I ordered 2 samples, which were cut so small i couldnt get a realistic view of them. The wood panelling effect consisted of 2 squares. On that basis i wouldnt order.”

Helpful Report

Posted 3 years ago

Thank you for your review. We do stipulate on the website that samples are approximately 53 x 30cm and don't always include the full pattern. Apologies for any inconvenience. Kindest regards, I Love Wallpaper Customer Service Team

Posted 3 years ago

“Samples are too small and don’t give you the full pattern”

Helpful Report

Posted 3 years ago

Thank you for your review. We do stipulate on the website that samples are approximately 53 x 30cm and don't always include the full pattern. Apologies for any inconvenience. Kindest regards, I Love Wallpaper Customer Service Team

Posted 3 years ago

“It is a beautiful wallpaper but when the paste is applied it behaves totally different. We have had a hole just brushing it with a paste brush and you can see lines easily when the light is shining on the wall , even though you know you did everything correct to prevent this. It becomes like filo pastry when paste is applied and we love it in the day but at night you can see flaws and we have never had that with any other wallpaper in the house. Disappointed as the price paid it should have made no difference wet or dry.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to post a review. We would really like to look into this further for you, please feel free to visit our help centre at https://ilovewallpaper.zendesk.com/hc/en-gb/ where you can submit a request to us and we can look into this issue further. Kind regards, I Love Wallpaper Customer Service Team

Posted 3 years ago

“Not recieved my samples”

Helpful Report

Posted 3 years ago

Thank you for taking the time to post a review. We would really like to look into this further for you, please feel free to visit our help centre at https://ilovewallpaper.zendesk.com/hc/en-gb/ where you can submit a request to us and we can look into this issue further. Kind regards, I Love Wallpaper Customer Service Team

Posted 3 years ago

“Sorry but Quality really really bad”

Helpful Report

Posted 3 years ago

Thank you for taking the time to post a review. We would really like to look into this further for you, please feel free to visit our help centre at https://ilovewallpaper.zendesk.com/hc/en-gb/ where you can submit a request to us and we can look into this issue further. Kind regards, I Love Wallpaper Customer Service Team

Posted 3 years ago

“Awful. Company is a joke”

Helpful Report

Posted 3 years ago

Thank you for taking the time to post a review. Apologies we where unable to amend your address, it had already been dispatched at the stage your request was received. I can see this has since been returned to us and we will issue your refund very soon. Kind regards, I Love Wallpaper Customer Service Team

Posted 3 years ago

“This wallpaper is expensive for the quality! Really thin and rips very easily when hanging! Would not recommend”

Helpful Report

Posted 3 years ago

Thank you for taking the time to post a review. We would really like to look into this further for you, please feel free to visit our help centre at https://ilovewallpaper.zendesk.com/hc/en-gb/ where you can submit a request to us and we can look into this issue further. Kind regards, I Love Wallpaper Customer Service Team

Posted 3 years ago

“I ordered a sample piece of wallpaper and it's tiny ! It doesn't give you much chance of seeing what it may look like in full”

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Posted 3 years ago

“Didn’t receive the samples which I paid for. The order was placed 10 days ago and I still haven’t received it!”

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Posted 3 years ago

“Ordered sample over 3 weeks ago only arrived today decorating already completed”

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Posted 3 years ago

“Very disappointed. Had to pull down two pieces as the wallpaper was discoloured and mismatched. Then another roll had brown stains on.”

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Posted 3 years ago

“I ordered a sample of panel wallpaper I expected a piece with at least a full panel on it was a waste of time and money”

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Posted 3 years ago

“Avoid at all costs Unprofessional and scam Parcel wasn’t delivered . Contacted them every other day for 3 weeks and was told I have to wait for the courier to respond . I was told this on every phone call and that they will be sending a follow up email. Didn’t refund me , or send me a replacement. I’ve had to contact my bank to retrieve the money I paid Fraudulent company !! Stay away at all costs”

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Posted 3 years ago

“The wallpaper didn’t look like the picture . As this isn’t my fault , I don’t see how I should have to pay to return it”

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Posted 3 years ago

“I love wallpaper is absolutely shocking. I ordered 3 rolls of wallpaper and couldn’t use any of them. Rips, faded colour and missing pattern in middle of rolls. They are obviously Charing top prices for seconds wallpaper. Totally disgusted.”

Helpful Report

Posted 3 years ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

I Love Wallpaper Reviews