I won’t be ordering from them ever again!
Got samples at the start of lockdown and liked one roll, went to order but out of stock for ages and ages - that’s fine, expected at these crazy times.
I was delighted when I got an email to say it was back in stock and ordered within 2 hours. However the wallpaper never showed up! After 5 days from the estimated delivery I contacted them to ask for an update. They said it was delayed from the suppliers and would be with them in a few days. It’s poor that I wasn’t told this! It then STILL wasn’t with them after a few days. So I had to chase again. The wallpaper has now FINALLY arrived. I emailed to see if I could have a gesture of goodwill given I’d waited over a month. They offered me 5% off my next order. What a joke! 5% is poor when they have offers on all the time and also - it’s not like I regularly order wallpaper. I have no plans to decorate further rooms and if I do - it now won’t be through them.
Poor service when this is the second time I’ve ordered from them and had also recommended to 2 friends. But I won’t be doing that anymore. Shame!
3 years ago
I Love Wallpaper has a
4.7
average rating
from
5,826
reviews
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