I Love Wallpaper Reviews

Name: I Love Wallpaper
Rating: 4.65

4.7 Rating 5,831 Reviews

94 %

of reviewers recommend I Love Wallpaper

4.7

Based on 5,831 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01429 803932

Email:

angela.jackson@hendersondesign.group

Write Your review

Tell us how I Love Wallpaper made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

I Love Wallpaper 5 star review on 27th January 2022

Denis Denyer

I Love Wallpaper 5 star review on 18th January 2022

Anonymous

Julie Seddon

I Love Wallpaper 5 star review on 17th January 2022

Claire Brownell

368

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor quality. You have to use your own adhesive or glue to stick on the wall. The wall paper itself looks like computer paper. Stop believing TikTok”

Helpful Report

Posted 1 month ago

“I wish I could give no star. Extremely poor quality, This is not wallpaper, but gift wrap paper. I beg you do not order anything from them specially if you live outside UK. The design and the color was exactly what I was looking for, but the quality was very poor. They are not helping me with a return label and it will cost me $500 to return it to them. I was definitely going to return it and get my money back, but I didn’t think it would cost $500 to return it. Hence, I’m just trashing this wallpaper (I hate to call it wallpaper because it’s not. It s very thin like a tissue paper) I’ve tried two different wallpaper installer, They both told me they haven’t seen anything as bad as this wallpaper during their 10 years plus work experience. I was trying to put this so-called wallpaper in my nursery in a new built house so the walls are perfect. Again, I beg you do not waste your money and your time, terrible customer service.”

Helpful Report

Posted 1 month ago

“Order #ILW773766 Ordered some wallpaper on Monday and paid for next day delivery. Nothing arrived yesterday. Our decorator is here ready to start and we have no wallpaper to give them. Tried calling I Love Wallpaper at 9.49am, it said 'all lines closed we open at 9am'. No option either to use their 'chat' facility on website as the link doesn't work. We will not be using them again, complete disaster.”

Helpful Report

Posted 2 months ago

“Paper from I Love Wallpaper is shocking. My pofessional tradesman will never use wallpaper from here again. It's shrunk on the wall now peeling off everywhere Will have to be redone . Waste of money at 22 pounds a roll x6”

Helpful Report

Posted 3 months ago

“Super quick delivery. Beautiful mural thank you. Only one thing … just noticed it’s not washable therefore I’m sure having three grandchildren around will cause a problem ! Other than that I’m happy 😃”

Helpful Report

Posted 5 months ago

“Today was the 3rd time one of my customers had bought wallpaper from you & in future I will warn them when I price a job that I wont hang your wallpaper if they buy it. I have been hanging wallpaper without any problems for 36 years. Your wallpaper is very, very poor quality. It marks so easily, even when gently using a sponge. My customer bought a dark paper so when marked the white background stood out as did the seams even though they were butted perfectly. I am writing this feeling absolutely awful & refused to take payment for the papering from her. For anyone reading this, do yourself a favour & buy Graham & Brown wallpapers. I have never had a problem with theirs.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave a review. I am very sorry to hear of any difficulties that have been experienced with hanging our wallpaper product. As your review was left anonymously, I cant make specific comment to a particular product or locate the purchase to reach out further to discuss the matter. If the customer whom purchased this would like to reach out to our team directly to express the issues, alongside any images, details that can be shared, we would be more than happy to take a look and compensate if the product is at fault. Our email address is sales@ilovewallpaper.co.uk Kindest regards, Thomas

Posted 6 months ago

“Never used such poor quality paper.. like tissue paper when pasted, rips very easily and we ordered 4 rolls one roll had a flaw in it the other was a completely different shade even though bar codes matched up. Am looking for a refund for the £90 it’s cost me. Very dissatisfied”

Helpful Report

Posted 8 months ago

Thank you for taking time to leave a review. I am very sorry to hear of any issues faced with application of the product. Whilst QC checks are always done to ensure the product leaves in a perfect condition, if this has arrived defective, please reach out with images showing this and our team are happy to compensate/resolve this. Kindest regards, Thomas

Posted 6 months ago

“Been robbbed by this company now my wall is left half done, bought 2 rolls as says get 4 sheet out of each roll when I measured , but when put it on wall was only getting 3 sheets so was short , so bought another roll when putting it up when the was a cut line not before getting to the bottom , which means I would only get 2 strips out of it , cause one wasted already joining the pattern , all same patch number,”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review with regards to your recent order. Our designs are only specific to a certain amount of drops if stated, 2.5m height, 4x drops total for this, unless stated they would be regular repeating rolls with pattern matches to consider, to which 3 drops is typical not 4. I can only apologies once again for your expectation of this and any trouble caused as a result. Kind regards, Thomas Customer Service Team

Posted 1 year ago

“This company is very greedy.They charged me nearly £3 for one sample. I advise you all to first shop on website called wallpaper direct which offer the first 2 samples free. This is a poor service.Added to that the delivery is between 7 to 10 working days!! Wallpaperdirect takes a day! No comparison.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to post a review and for the feedback. Whilst we do have a standard pricing for our samples and postage service to cover applicable costs, I am very sorry to hear it took this long to arrive, its typically a lot quicker than this. On full roll purchase we always offer generous discount if contacted, which more than alleviates the samples price and further to this offer delivery as quick as the following day should you decide the product is right for you. Kindest regards, Thomas Ilovewallpaper

Posted 1 year ago

“In less than a week I ordered a sample, it arrived, I ordered a full roll it arrived. Such super quick service and a great price for the paper I selected. Wonderful service and experience dealing with "I Love Wallpaer". Thank you.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. Glad to hear you love the wallpaper and I appreciate your feedback on the service provide! Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 1 year ago

“Very disappointed .Send my wallpaper back because quality of paper was very poor, following step by step as instructed and never received my money back. I do not recommend”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review with regards to your recent order. We would really like to look into this further for you, please feel free to give us a call on 08081691775, we are here to help Monday to Sunday 10am to 6pm or alternatively, you can send us an email with the returns tracking information to sales@ilovewallpaper.co.uk. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 1 year ago

“We order 2 rolls of wallpaper 11 nov and need it for christmas and had to buy other paper for wilkos and i stll had had no refund back i would never ever buy for yoos again just would luke my money back”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let us know about your experience with I Love Wallpaper Simon. We are sorry that you had to purchase other wallpaper from Wilkos due to our delay and that your refund took a while to issue. Upon review the matter I can see once contacted back a refund was issued as soon as possible. Apologies once again.

Posted 1 year ago

“Buy retail no benefits buying online they can say what they want and won't do anything even if not customers fault . Rather lose orders than part with 1 roll of paper .. at a shop u can take back and get things sorted . Won't buying again ...”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to provide your feedback, Shah. We appreciate that you had a negative experience and we apologize for any issues you encountered. We understand your concerns regarding the batch difference on your additional order not matching and whilst this is not something we can guarantee, we attempted to fix this by checking stock for you to match it up. Apologies once again for any trouble caused.

Posted 1 year ago

“Finally got round to having a decorator hang the Zara Shimmer Metallic wallpaper purchased back in March 2022. Decorator tried pasting paper as per directions, pasting the wall, pasting both; same issue occurred with the lightest touch during application resulting in the paper ripping or marking. Extremely poor quality product, impossible to butt joins without the paper de-laminating or marking, he'd never seen anything so poor in 4+ decades of papering. We opened a second roll to confirm it wasn't a bad first roll. Outside of 30 day returns window so unable to return the unused roll. The sample looked fine but only became obvious how bad the product is upon pasting and applying to wall. Will be using B&Q or The Range to purchase wallpaper to finish job.”

Helpful Report

Posted 2 years ago

“I was really happy with both orders of wallpaper. I was very impressed with the customer service from Sarah Jane Walker who helped after we had an issue with the delivery driver, she was very helpful and replied very quickly, she re scheduled my delivery for when I came back from holiday. Will definitely order again!”

Helpful Report

Posted 2 years ago

Thank you for taking the time to post a review and for your kind words of feedback. Kind regards, Thomas Customer Service Team

Posted 2 years ago

“Worse worse greedy people they sent out a damage wallpaper to me I have told them and spent my time to show the damage with pictures . I asked because I am a a busy mum and my health is not always good I can not go to return it back instead I will take a small refund and keep the damage item still these people are not good they are rude and just after your money don’t buy with these low life people there wallpaper is of very low quality”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review with regards to your recent order. Upon advising of the slight tear to the end of a single piece of the roll, further images had been requested to determine the full extent of the issue with the roll as it was unclear if this was just a small excess piece left over. We are more than happy to offer a full refund or partial if the damage is shown to have impacted the usability of the roll. In this case, nothing else was shown wrong so we either needed further images to demonstrate this or we could take back the full item for a refund as offered. Once again very sorry for any trouble caused with your purchase. Kind regards, Thomas Customer Service Team

Posted 2 years ago

“Pattern ILW034 Liquid Marble Blue & Bronze Batch Number N This paper looks fantastic but it's rubbish. Not only is the pattern delaminating from the backing, the blue ink is now coming off the pattern. Awful stuff. Buy something else Mike”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review with regards to your recent order. We would really like to look into this further for you, please feel free to give us a call on 08081691775, we are here to help Monday to Saturday 9am to 5pm or alternatively, you can send us an email detailing the issues you have experienced to sales@ilovewallpaper.co.uk. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 2 years ago

“Great wallpaper. Rubbish delivery time, 5 days and still sat in a depot somewhere. If I could find out where,I could have collected it. Hermes were bad, Evri have taken the next step in poor delivery time.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review with regards to your recent order. Kind regards, Thomas Customer Service Team

Posted 2 years ago

“I am very unhappy with the customer service from this company. The girl named Sarah Jane Walker was very rude and would not provide the shipping lable for a return. I paid more than $80 to return the items which is more than the cost of this wallpaper which they sent a wrong item. Be aware that they will not provide you a return label and give you a full return. I would NEVER order from this company in the future. Just order from Amazon instead with much friendlier and convenient service. This company needs to work on providing better service to customers so they will return again.”

Helpful Report

Posted 2 years ago

“Spent almost 300 euro (excluding tax and duty)on 3 different types of wallpaper which is very thin. When i was asked about the thickness i got told it was regular wallpaper thickness. The wall paneling wallpaper in Sage green was gorgeous but the lines do not match up correctly - if it matched on one section it would be unmatched on the other (i ordered extra rolls to be sure to be sure!) and the instructions say paste the glue on the wall rather than the paper which is incorrect as the wallpaper started to drop!! I hired professionals to do the job which cost me even more money, eventually had to take it down and throw it out!! A waste of 230 euro on wallpaper! I complained about the paneling wallpaper and asked for a refund from customer service but no response. Terrible customer service. The gorgeous wallpaper will attract you but due to the quality and customer service you should avoid!!!”

Helpful Report

Posted 2 years ago

I Love Wallpaper is rated 4.7 based on 5,831 reviews