I Love Wallpaper Reviews

Name: I Love Wallpaper
Rating: 4.65

4.7 Rating 5,825 Reviews

94 %

of reviewers recommend I Love Wallpaper

4.7

Based on 5,825 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01429 803932

Email:

sales@ilovewallpaper.co.uk

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I Love Wallpaper 5 star review on 27th January 2022

Denis Denyer

I Love Wallpaper 5 star review on 18th January 2022

Anonymous

Julie Seddon

I Love Wallpaper 5 star review on 17th January 2022

Claire Brownell

368

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never used such poor quality paper.. like tissue paper when pasted, rips very easily and we ordered 4 rolls one roll had a flaw in it the other was a completely different shade even though bar codes matched up. Am looking for a refund for the £90 it’s cost me. Very dissatisfied”

Helpful Report

Posted 1 week ago

“Been robbbed by this company now my wall is left half done, bought 2 rolls as says get 4 sheet out of each roll when I measured , but when put it on wall was only getting 3 sheets so was short , so bought another roll when putting it up when the was a cut line not before getting to the bottom , which means I would only get 2 strips out of it , cause one wasted already joining the pattern , all same patch number,”

Helpful Report

Posted 4 months ago

Thank you for taking the time to leave us a review with regards to your recent order. Our designs are only specific to a certain amount of drops if stated, 2.5m height, 4x drops total for this, unless stated they would be regular repeating rolls with pattern matches to consider, to which 3 drops is typical not 4. I can only apologies once again for your expectation of this and any trouble caused as a result. Kind regards, Thomas Customer Service Team

Posted 4 months ago

“This company is very greedy.They charged me nearly £3 for one sample. I advise you all to first shop on website called wallpaper direct which offer the first 2 samples free. This is a poor service.Added to that the delivery is between 7 to 10 working days!! Wallpaperdirect takes a day! No comparison.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to post a review and for the feedback. Whilst we do have a standard pricing for our samples and postage service to cover applicable costs, I am very sorry to hear it took this long to arrive, its typically a lot quicker than this. On full roll purchase we always offer generous discount if contacted, which more than alleviates the samples price and further to this offer delivery as quick as the following day should you decide the product is right for you. Kindest regards, Thomas Ilovewallpaper

Posted 7 months ago

“In less than a week I ordered a sample, it arrived, I ordered a full roll it arrived. Such super quick service and a great price for the paper I selected. Wonderful service and experience dealing with "I Love Wallpaer". Thank you.”

Helpful Report

Posted 9 months ago

Thank you for taking the time to leave us a review. Glad to hear you love the wallpaper and I appreciate your feedback on the service provide! Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 7 months ago

“Very disappointed .Send my wallpaper back because quality of paper was very poor, following step by step as instructed and never received my money back. I do not recommend”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review with regards to your recent order. We would really like to look into this further for you, please feel free to give us a call on 08081691775, we are here to help Monday to Sunday 10am to 6pm or alternatively, you can send us an email with the returns tracking information to sales@ilovewallpaper.co.uk. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 1 year ago

“We order 2 rolls of wallpaper 11 nov and need it for christmas and had to buy other paper for wilkos and i stll had had no refund back i would never ever buy for yoos again just would luke my money back”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to let us know about your experience with I Love Wallpaper Simon. We are sorry that you had to purchase other wallpaper from Wilkos due to our delay and that your refund took a while to issue. Upon review the matter I can see once contacted back a refund was issued as soon as possible. Apologies once again.

Posted 1 year ago

“Buy retail no benefits buying online they can say what they want and won't do anything even if not customers fault . Rather lose orders than part with 1 roll of paper .. at a shop u can take back and get things sorted . Won't buying again ...”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide your feedback, Shah. We appreciate that you had a negative experience and we apologize for any issues you encountered. We understand your concerns regarding the batch difference on your additional order not matching and whilst this is not something we can guarantee, we attempted to fix this by checking stock for you to match it up. Apologies once again for any trouble caused.

Posted 1 year ago

“Finally got round to having a decorator hang the Zara Shimmer Metallic wallpaper purchased back in March 2022. Decorator tried pasting paper as per directions, pasting the wall, pasting both; same issue occurred with the lightest touch during application resulting in the paper ripping or marking. Extremely poor quality product, impossible to butt joins without the paper de-laminating or marking, he'd never seen anything so poor in 4+ decades of papering. We opened a second roll to confirm it wasn't a bad first roll. Outside of 30 day returns window so unable to return the unused roll. The sample looked fine but only became obvious how bad the product is upon pasting and applying to wall. Will be using B&Q or The Range to purchase wallpaper to finish job.”

Helpful Report

Posted 1 year ago

“I was really happy with both orders of wallpaper. I was very impressed with the customer service from Sarah Jane Walker who helped after we had an issue with the delivery driver, she was very helpful and replied very quickly, she re scheduled my delivery for when I came back from holiday. Will definitely order again!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to post a review and for your kind words of feedback. Kind regards, Thomas Customer Service Team

Posted 1 year ago

“Worse worse greedy people they sent out a damage wallpaper to me I have told them and spent my time to show the damage with pictures . I asked because I am a a busy mum and my health is not always good I can not go to return it back instead I will take a small refund and keep the damage item still these people are not good they are rude and just after your money don’t buy with these low life people there wallpaper is of very low quality”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review with regards to your recent order. Upon advising of the slight tear to the end of a single piece of the roll, further images had been requested to determine the full extent of the issue with the roll as it was unclear if this was just a small excess piece left over. We are more than happy to offer a full refund or partial if the damage is shown to have impacted the usability of the roll. In this case, nothing else was shown wrong so we either needed further images to demonstrate this or we could take back the full item for a refund as offered. Once again very sorry for any trouble caused with your purchase. Kind regards, Thomas Customer Service Team

Posted 1 year ago

“Pattern ILW034 Liquid Marble Blue & Bronze Batch Number N This paper looks fantastic but it's rubbish. Not only is the pattern delaminating from the backing, the blue ink is now coming off the pattern. Awful stuff. Buy something else Mike”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review with regards to your recent order. We would really like to look into this further for you, please feel free to give us a call on 08081691775, we are here to help Monday to Saturday 9am to 5pm or alternatively, you can send us an email detailing the issues you have experienced to sales@ilovewallpaper.co.uk. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 1 year ago

“Great wallpaper. Rubbish delivery time, 5 days and still sat in a depot somewhere. If I could find out where,I could have collected it. Hermes were bad, Evri have taken the next step in poor delivery time.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review with regards to your recent order. Kind regards, Thomas Customer Service Team

Posted 1 year ago

“I am very unhappy with the customer service from this company. The girl named Sarah Jane Walker was very rude and would not provide the shipping lable for a return. I paid more than $80 to return the items which is more than the cost of this wallpaper which they sent a wrong item. Be aware that they will not provide you a return label and give you a full return. I would NEVER order from this company in the future. Just order from Amazon instead with much friendlier and convenient service. This company needs to work on providing better service to customers so they will return again.”

Helpful Report

Posted 1 year ago

“Spent almost 300 euro (excluding tax and duty)on 3 different types of wallpaper which is very thin. When i was asked about the thickness i got told it was regular wallpaper thickness. The wall paneling wallpaper in Sage green was gorgeous but the lines do not match up correctly - if it matched on one section it would be unmatched on the other (i ordered extra rolls to be sure to be sure!) and the instructions say paste the glue on the wall rather than the paper which is incorrect as the wallpaper started to drop!! I hired professionals to do the job which cost me even more money, eventually had to take it down and throw it out!! A waste of 230 euro on wallpaper! I complained about the paneling wallpaper and asked for a refund from customer service but no response. Terrible customer service. The gorgeous wallpaper will attract you but due to the quality and customer service you should avoid!!!”

Helpful Report

Posted 1 year ago

“What can I say worst wallpaper I've ever purchased I ordered for a freid because she could not get delivery where she lived first lot of paper had flaws in it so she ordered more second lot the same £800 later she's had to have it stripped again because the paper has marks in it.dont go near the striped glitter pattern it's terrible.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review with regards to your recent order. We would really like to look into this further for you, please feel free to give us a call on 08081691775, we are here to help Monday to Saturday 9am to 5pm or alternatively, you can send us an email detailing the issues you have experienced to sales@ilovewallpaper.co.uk. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 2 years ago

“Delivery was excellent. Choice of wallpaper very good. I chose a panel pattern which would have looked great on the wall. For some reason the panel pattern was right at the side of the roll. It would have made matching almost impossible, if I'd have got that far. I tore 2 drops trying to get the first drop on the wall. I've hung lots of wallpaper before. None as bad as this. I guess that's the trouble with buying it online. You can't feel the quality. Paper was too thin. Waste of £50. Lesson learnt”

Helpful Report

Posted 2 years ago

“Reiki Trees Glitter wallpaper Worst paper ive ever put up paten dose not match poor qualerty at £18 per role”

Helpful Report

Posted 2 years ago

“Worst quality of paper I have hung in many years. I find it funny how people are leaving reviews and praising the "quality of the wallpaper." Once paste (or adhesive) us applied, the quality shows.......POOR QUALITY! Its tissue paper thin.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to post a review and feedback on the product. I'm very sorry you have experienced issues with hanging the product and for any trouble this may have caused. I hope the finished result still looks great on the wall. Kind regards, Thomas Customer Service Team

Posted 2 years ago

“I ordered the Bullbee wallpaper in Sage and it was delivered quickly and well packed. Unfortunately, down one edge of the wallpaper, it appears as though there is a printing fault where the sage colour fades to white so when the paper is hung there is a distinct white line going down the paper. Your eye is just drawn to the white line and it just ruins what would have been lovely paper. I emailed my query but have had no response.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review with regards to your recent order. We would really like to look into this further for you, please feel free to give us a call on 08081691775, we are here to help Monday to Sunday 9am to 5pm or alternatively, you can send us an email detailing the issues you have experienced to sales@ilovewallpaper.co.uk. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 2 years ago

“l have been waiting for my refund and nobody gets in contact to tell me where my refund is. l have sent product back and had no reply on my refund. not happy”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review with regards to your recent order. Apologies for the delay with your return/refund on this purchase. I can confirm this roll has been refunded for you yesterday and will clear in your bank account within 3 working days. Kind regards, Thomas Customer Service Team

Posted 2 years ago

I Love Wallpaper is rated 4.7 based on 5,825 reviews