During the first lockdown they allowed me to purchase rolls of a wallpaper that they didn't have in stock and I waited weeks and weeks, I then asked for a refund and that never came. I had to call again 3 weeks after my first refund request and got my money back and then a week or two later received an email to say my wallpaper was coming on that day, so I then had to wait all morning for the delivery so I could send it back, it wasn't downtown the delivery guy he is one who often delivers and he is always good and on time. I used to always buy my wallpaper from I love wallpaper but I have now lost my faith in them.