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I Love Wallpaper Reviews

4.7 Rating 5,825 Reviews

94 %

of reviewers recommend I Love Wallpaper

Company Reviews

Product Reviews

4.7

Based on 5,825 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01429 803932

Email:

sales@ilovewallpaper.co.uk

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I Love Wallpaper 5 star review on 27th January 2022

I Love Wallpaper 5 star review on 27th January 2022

I Love Wallpaper 5 star review on 27th January 2022

I Love Wallpaper 5 star review on 27th January 2022

I Love Wallpaper 5 star review on 18th January 2022

I Love Wallpaper 5 star review on 18th January 2022

I Love Wallpaper 5 star review on 17th January 2022

Claire Brownell

368

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beware of the calculator. I used the "roll calculator" on the website and based on the wall sizes I entered, I was told I would need 6 rolls. That was completely wrong - just under 3 rolls were used. Customer Service was quick to let me know I could return the unused rolls but the quote for return postage almost matched the $100 of extra paper. A lot of money wasted because of the innacuracies of the "calculator." The representative agreed that the measurements I provided (which are 100% accurate) should call for 6 rolls according to the calculator but all she could offer was "sorry for any inconvenience this may have caused..." and now I'm out $100. The 3 rolls that were used all had many minor defects that had to be worked around. Shame on me for not buying from a US company...”

Posted 2 years ago

Thank you for taking the time to leave us a review with regards to your recent order. I am very sorry for any inconvenience caused by the surplus rolls to your requirement and that you feel the calculation was inaccurate to the measurements provided on the quote. Kind regards, Thomas Customer Service Team

Posted 2 years ago

“Wallpaper quality pretty poor, tearing easily and hard to cut a straight line. Had to buy an extra roll due to ruined pieces.”

Posted 2 years ago

Thank you for taking the time to post a review. I'm very sorry you have experienced issues with the product and for any trouble this may have caused. I hope the finished result still looks great on the wall. Kind regards, Thomas Customer Service Team

Posted 2 years ago

“ordered some beige wallpaper gold colour arrived sent e mail to see how to return still waiting for a reply”

Posted 2 years ago

“I don’t like the wallpaper and it’s not simple enough to return returns should be made easier”

Posted 2 years ago

“Creased and ripped A LOT ! poor quality”

Posted 2 years ago

“purchased wallpaper all the same batch but slight shade variations in 3 rolls. on the pasteboards they look the same but not when hung on the wall you can see the difference. Had to peel off the wall and reline walls. Job has cost me and customer not happy. contacted ilovewallpaper they said send pics so we can replace paper what about the lining paper and labour. Also bought the same paper months ago and that has the same batch on it and is different again meaning three differnt shade variations in the same batch. Ended up takin a hit and buying replacement paper elsewhere as i dont trust the paper”

Posted 2 years ago

“I think it is a really bad idea to mark the wallpaper where you think it should be cut. We live in an old house with low ceilings and our decorators wasted so much paper I had to spend £30 on another roll”

Posted 2 years ago

“So thin and not good for £22 a roll”

Posted 2 years ago

“The paper cost £20 per roll and in my opinion was very poor quality, it was incredibly easy to rip when hanging.”

Posted 2 years ago

“I was very disappointed with the samples I ordered. The wood effect panel one was too small to show the panels therefore the sample piece was just a block colour. Waste of money.”

Posted 3 years ago

“Sorry for the low score but I ordered samples of paper to see what the panelling paper would look like but the sample was small one square so couldn’t see the effect 😟”

Posted 3 years ago

“Paper was fine, service not so much. Paid extra for early delivery, that was 3 days late. Sent an e mail to get the delivery charge refunded but got no reply.”

Posted 3 years ago

“The website was very easy to use. The wall paper arrived promptly (paid for postage). However the quality of the paper is appalling, the joins are very visible and the slightest touch marks the paper. Certainly wouldn’t buy again.”

Posted 3 years ago

“Fast delivery Love the paper on the wall But......such thin paper, ripped so easily, stretchy, and when you was moving in about to match the colour was coming off the paper!! So wouldnt be using this paper again”

Posted 3 years ago

“Iv still not received my sample I got that fed up of waiting I painted the wall instead”

Posted 3 years ago

“I ordered a few samples. One sample was of a panel effect however the sample provided did not show the effect of one panel. I phoned customer service to ask if I could purchase a bigger size and was told in no just go and look online. Then customer service was not great so i therefore never purchased the paper.”

Posted 3 years ago

“Love the wall paper but its very thin and ripped all over the place.”

Posted 3 years ago

Thank you for taking the time to post a review and for the feedback. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 3 years ago

“In all honesty, I love wallpaper have been a nightmare to deal with. I ordered my wallpaper with a week to spare, but not only did their address system fail (missing half of my address) they sent it out without the correction. My parcel has now been with the courier for 9 days - they promised a fix in 3-5 - and the Courier won’t take instruction from me. So I’ve had to let my decorator go without finishing, and their only advice? ‘Refuse the delivery’ So still waiting to do so... Two days ago, I reordered, paying a premium for express delivery today, only to receive an email this morning saying the delivery has been delayed... no explanation/apology, so now I have two lots of wallpaper with (two different) couriers, and still they are of no help! The Couriers tell me I’m ‘not the account holder’ so they can’t help, but the account holder is absolutely useless. Quite honestly, I’ve never known a Company who could care less!”

Posted 3 years ago

Thank you for taking the time to post a review. We would really like to look into this further for you, please feel free to visit our help centre at https://ilovewallpaper.zendesk.com/hc/en-gb/ where you can submit a request to us and we can look into this issue further. Kind regards, I Love Wallpaper Customer Service Team

Posted 3 years ago

“This is a review of my purchase of paint from this company. I'm a bit of a novice with home decor. A paint colour popped up on my Facebook and I thought it would go well in one of my rooms. It was £20 plus £4.99 delivery. I thought it a bit expensive but assumed It to be a quality product as being sold by them. When it eventually arrived I found it to be quite a thin paint. I went out to buy decorating supplies from a discount retailer and noticed they were selling same paint for just £9.99, same size, shade and brand. I felt mortified that I had been so stupid really to buy from I Love Wallpaper and be pretty much ripped off.”

Posted 3 years ago

Thank you for taking the time to post a review. I'm sorry to hear you are not happy with the paint supplied and for any trouble this may have caused you. Prices are always subject to change and do not always reflect other stores, we would always advise shopping around to ensure you are getting the best price. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 3 years ago

“Product wasnt to bad not as good as I thought it would be for £48 a roll. But the most annoying part was using the wall estimate where it told us to order 3 rolls which was way to much we have 1 full roll left and a fair bit left over off the other 2 rolls which now we are sending back but get charged £6 to send it back even though the wall estimate told us 3(i get it calculates 10% over but that was way over 10%)”

Posted 3 years ago

Thank you for taking the time to post a review. We would really like to look into this further for you, please feel free to visit our help centre at https://ilovewallpaper.zendesk.com/hc/en-gb/ where you can submit a request to us and we can look into this issue further. Kind regards, I Love Wallpaper Customer Service Team

Posted 3 years ago

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I Love Wallpaper is rated 4.7 based on 5,825 reviews