I Love Wallpaper Reviews

Name: I Love Wallpaper
Rating: 4.65

4.7 Rating 5,825 Reviews

94 %

of reviewers recommend I Love Wallpaper

4.7

Based on 5,825 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01429 803932

Email:

sales@ilovewallpaper.co.uk

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I Love Wallpaper 5 star review on 27th January 2022

Denis Denyer

I Love Wallpaper 5 star review on 18th January 2022

Anonymous

Julie Seddon

I Love Wallpaper 5 star review on 17th January 2022

Claire Brownell

368

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great wallpaper. Rubbish delivery time, 5 days and still sat in a depot somewhere. If I could find out where,I could have collected it. Hermes were bad, Evri have taken the next step in poor delivery time.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review with regards to your recent order. Kind regards, Thomas Customer Service Team

Posted 1 year ago

“l have been waiting for my refund and nobody gets in contact to tell me where my refund is. l have sent product back and had no reply on my refund. not happy”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review with regards to your recent order. Apologies for the delay with your return/refund on this purchase. I can confirm this roll has been refunded for you yesterday and will clear in your bank account within 3 working days. Kind regards, Thomas Customer Service Team

Posted 2 years ago

“I had to order another fill of wall paper as I got 4 strips from 1 and o my 3 strips from the other roll . I ordered you wallpaper paste & it dried before I got it to the wall I had to keep reapplying and when it dried it sealed at the top and bottom but opened at the middle of the joining as the paste didn’t seem strong enough to stick it together right …. I’m currently trying to sort this problem out as I will not be buy more rolls of paper when it’s your paste that really didn’t work as a wall paper paste. ( it was moved as re instructions on the packet ).”

Helpful Report

Posted 2 years ago

“They posted the wall paper swiftly but it was the worse quality paper EVER, it creased it ripped it’s so thin, avoid the marble paper I’m gutted as I had planned to do another wall with it but I’m going to look else where”

Helpful Report

Posted 2 years ago

“The paper was quite thin and ripped easily”

Helpful Report

Posted 2 years ago

“I made 3 orders in a rather short period of time, they shipped my 1st order and my 3rd order but decided that my 2nd wasn’t right because their bank ‘flagged it’ they asked for my a copy of Drivers Licence and/or bills from the past 3 months I declined and gave them all my other details such as previous orders, shipping address, last four digits of my card, method of payment etc etc and they determine that wasn’t good enough and refunded the order (at the time do writing not yet received), I find this completely unacceptable to be honest and the tone of the replies in the email are just condescending and arrogant.”

Helpful Report

Posted 2 years ago

“The wallpaper is darker than in the picture.”

Helpful Report

Posted 2 years ago

“Most of ordering was good ! The site was very easy and qyick to use. So many choices at Amazing prices. Delivery was fast as well! But the box that it came it was damaged (battered a little and looked as though it had been crushed ) there was Black marks to the scraper (didnt look New ) and damage to other items”

Helpful Report

Posted 2 years ago

“Have not hung the wallpaper yet so can’t comment that but was very disappointed with some of the samples as you pay a fair amount for them and more for postage and they didn’t even send the right wallpaper! Order was processed and sent promptly though.”

Helpful Report

Posted 2 years ago

“It was difficult to change shopping basket but eventually managed and reviews could go up too letting us see paper on actual customers homes , not much else I can say really”

Helpful Report

Posted 2 years ago

“Found the paper ripped easily”

Helpful Report

Posted 2 years ago

“My order didn’t arrive so I couldn’t arrange for a decorator. Contacted them and they arranged for them to be sent again. Not yet used it as have to wait for decorator to be free”

Helpful Report

Posted 2 years ago

“I made 5 separate orders over the space of the month as we kept running out of paper due to the pattern repeat. The website is easy to shop but the paper was mid range priced but very poor to apply to the walls! One order arrived really quickly, the others took longer and then one didn’t come at all so I rang up after paying next day delivery and not receiving any tracking or parcel the day it should have arrived to be told that there was an issue with the ordering system and it had gone through with payment taken but the order hadn’t been sent to the warehouse so wasn’t actually coming! I was refunded the next day delivery charge and received the order 3 days later. 1 roll we received was marked all the way though but we still used it as furniture would be covering the area it was marked on and like stated before there was a lot of waste due to pattern repeat.”

Helpful Report

Posted 2 years ago

“The company itself is good - quick delivery, however the wallpaper I ordered was not very good quality. It tore very easily when pasted and came with small marks/imperfections straight off the roll. On a few of the edges there were small marks of colour staining of turquoise which do show on my wall but aren’t hugely noticeable. I was quite disappointed as I’d spent £27 per roll. I put the wallpaper up anyway and I’m happy with the design. I will hide the imperfections under pictures I’ll hang on the wall.”

Helpful Report

Posted 2 years ago

“The wallpaper is only available in 2 sizes. I lost a lot of the world map because the size was too big.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to post a review. Trim aside the design still looks amazing on the wall. We understand sizing can be tricky with the Murals and we are hoping to offer bespoke sizing in the future to work around this. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 2 years ago

“Ordered 6 rolls when they came 1 had a different batch number, ordered more and asked for a particular batch number but they did not send same batch number”

Helpful Report

Posted 2 years ago

Thank you for taking the time to post a review. We do have a same batch guarantee on a single purchase, if mixed batches are received we are more than happy to resolve this when brought to our attention as human error can always be a factor. Unfortunately on separate purchases we cant ensure the same batch will be possible, however, when requested we do our up most to match when possible. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 2 years ago

“Good wallpaper”

Helpful Report

Posted 2 years ago

Thank you for taking the time to post a review. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 2 years ago

“Not the colour shown in the picture. Very different. Good quality tho.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to post a review and for your feedback. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 2 years ago

“Looks great on but very difficult to get a perfect match all the way”

Helpful Report

Posted 2 years ago

Thank you for taking the time to post a review. I am very sorry for any trouble you may have experianced with the product, but I am glad to see the finished result still looks amazing on your wall. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 2 years ago

“Loved the pattern of the wallpaper I choose, was alittle disappointed about the quality as I thought for the price per roll the paper would of been thicker, other than that, happy.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to post a review. I am very sorry for any trouble you may have experianced with the product, I'm glad to see the finished result still looks amazing on your wall. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 2 years ago

I Love Wallpaper is rated 4.7 based on 5,825 reviews