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I Love Wallpaper Reviews

4.7 Rating 5,825 Reviews

94 %

of reviewers recommend I Love Wallpaper

Company Reviews

Product Reviews

4.7

Based on 5,825 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01429 803932

Email:

sales@ilovewallpaper.co.uk

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I Love Wallpaper 5 star review on 27th January 2022

I Love Wallpaper 5 star review on 27th January 2022

I Love Wallpaper 5 star review on 27th January 2022

I Love Wallpaper 5 star review on 27th January 2022

I Love Wallpaper 5 star review on 18th January 2022

I Love Wallpaper 5 star review on 18th January 2022

I Love Wallpaper 5 star review on 17th January 2022

Claire Brownell

368

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They will no longer deliver to Northern Ireland - despite my being a previous customer. Very poor customer care.”

Posted 3 years ago

Thank you for taking the time to post a review. Due to recent changes to the UK/EU trade agreements we have suspended our delivery services for Ireland for a short while. We have however since resolved all issues surrounding this today and are accepting orders as normal once again. If we can be of any further assistance, please feel free to get in touch.

Posted 3 years ago

“Ordered two samples of wood panel wallpaper, the samples were atrocious, you couldn’t tell what the wallpaper was like at all! Very disappointed!!”

Posted 3 years ago

Thank you for taking the time to write this review. I'm sorry to hear your unhappy with the samples ordered from us, samples are cut to a specific size and as they're primarily for colour & texture purposes it's not always possible you will receive a sample showing the full design. Please feel free to visit our website or social media pages to see the print in full and in other customers homes which may help with your decision on the design. Kindest regards, I Love Wallpaper Customer Service Team

Posted 3 years ago

“As yet have not received the sample. Postal delivery problems due to Covid.”

Posted 3 years ago

Thank you for taking the time to post a review. We would really like to look into this further for you, please feel free to visit our help centre at https://ilovewallpaper.zendesk.com/hc/en-gb/ where you can submit a request to us and we can look into this issue further. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 3 years ago

“Received my sample today. So when you ask for a sample, should you not give a sample of that shows off a section of detail off the wallpaper so you can see what it will look like on your wall? Well I didn’t receive that today. Pointless really as all I got was half of the design. Please when sending to customers in future perhaps cut out bigger section to show of design/detail of wallpaper. Photos below is design I wanted and photo of what I got.”

Posted 3 years ago

Thank you for taking the time to write this review. I'm sorry to hear your unhappy with the samples ordered from us, samples are cut to a specific size and as they're primarily for colour & texture purposes it's not always possible you will receive a sample showing the full design. Please feel free to visit our website or social media pages to see the print in full and in other customers homes which may help with your decision on the design. Kindest regards, I Love Wallpaper Customer Service Team

Posted 3 years ago

“Thin paper, hard to hang and rips VERY easy when cutting”

Posted 3 years ago

Thank you for taking the time to write this review and for the product feedback. I am very sorry for any trouble you have experianced with this product. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 3 years ago

“The wall paper is not 3D as pictures it is completely flat disappointed sending back”

Posted 3 years ago

Thank you for taking the time to write this review. I am very sorry the design was not as to be expected and for any trouble caused. We offer a range of images on all our products to give an accurate impression of how this will look up on the wall, however, samples are always best advised to ensure this is right for you. Kindest regards, Thomas I Love Wallpaper Customer Service Team

Posted 3 years ago

“The samples that I ordered are really nice but when I came to order the wallpaper, it was sold out :-( so I am quite disappointed with it”

Posted 3 years ago

Thank you for taking the time to post a review. We would be more than happy to advise on a restock for the product, please feel free to visit our help centre at https://ilovewallpaper.zendesk.com/hc/en-gb/ where you can submit a request to us and we can look into this further. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 3 years ago

“The delivery time was good but the wallpaper itself was very poor quality I’m a professional decorator but despite my best efforts the paper tore & snagged easily as well as stretching! The edges curled up as soon as the paste was applied even though it was mixed to the right standard & I would say it was as poor quality as Laura Ashley wallpaper (decorators around the country will know what I mean by that) overall I’m very unhappy with this product!”

Posted 3 years ago

Thank you for taking the time to post a review. We would really like to look into this further for you, please feel free to visit our help centre at https://ilovewallpaper.zendesk.com/hc/en-gb/ where you can submit a request to us and we can look into this issue further. Kind regards, I Love Wallpaper Customer Service Team

Posted 3 years ago

“I never received my package from Dpd, after brexit they said there was delays and it will be with me soon and I just checked the tracking today and they said they have sent it back to you, very confused”

Posted 3 years ago

Thank you for taking the time to post a review. We would really like to look into this further for you, please feel free to visit our help centre at https://ilovewallpaper.zendesk.com/hc/en-gb/ where you can submit a request to us and we can look into this issue further. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 3 years ago

“I received my order on 7th Jan..I could not believe the state in which it was delivered..the box was ripped in fact the end of the box was missing..and a hole in the wallpaper polythene wrapping! It was left outside the porch..exposed to the elements..not even put inside the porch..I rang yourselves to complain and I sent an email containing a picture..it is most unsatisfactory..and I expect a complete refund very soon..”

Posted 3 years ago

Thank you for taking the time to post a review. We appreciate you getting in touch to advise on the damage to your parcel and for the chance to resolve the matter. Once again very sorry for any trouble caused. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 3 years ago

“Still haven’t received my sample, ordered 11 days ago”

Posted 3 years ago

Thank you for taking the time to post a review. We would really like to look into this further for you, please feel free to visit our help centre at https://ilovewallpaper.zendesk.com/hc/en-gb/ where you can submit a request to us and we can look into this issue further. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 3 years ago

“The wallpaper was very low quality. We had rolls from the same batch and they didn’t even line up. Their customer service team is not helpful. I would suggest ordering from someplace else!”

Posted 3 years ago

Thank you for taking the time to post a review. We would really like to look into this further for you, please feel free to visit our help center at https://ilovewallpaper.zendesk.com/hc/en-gb/ where you can submit a request to us and we can look into this issue further. Kind regards, I Love Wallpaper Customer Service Team

Posted 3 years ago

“My order arrived over a month late, even after I’d waited months for a notification it would be in stock! Then all I was offered as an apology is 5% off a future order - I have no more plans to wallpaper at home and if I did, it wouldn’t be through this company!”

Posted 3 years ago

Thank you for taking the time to post a review and for the feedback. Once again I am very sorry for the delay with your parcel and for any trouble caused. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 3 years ago

“Postage is steep. And not clear till checkout that it isn't included in price.”

Posted 3 years ago

Thank you for your review and feedback. We often have free delivery promotions active to help save on the cost, when applicable feel free to contact us if you decide on an additional purchases and we will be happy to advise on this.

Posted 3 years ago

“Couldn’t use had loads of the print missing and white blobs in the paper”

Posted 3 years ago

Thank you for taking the time to post a review. We would really like to look into this further for you, please feel free to give us a call on 01429 803932, we are here to help Monday to Saturday 9am to 5pm or alternatively, you can send us an email detailing the issues you have experienced to sales@ilovewallpaper.co.uk.

Posted 3 years ago

“Wallpaper sample so expensive!”

Posted 3 years ago

Thank you for taking the time to post a review. Samples are charged at a fixed rate very sorry for any trouble caused. However, we often have promotions to save on the cost and occasionally provide them free of charge. Please feel free to contact us and we are always happy to advise on offers that will save on this cost.

Posted 3 years ago

“During the first lockdown they allowed me to purchase rolls of a wallpaper that they didn't have in stock and I waited weeks and weeks, I then asked for a refund and that never came. I had to call again 3 weeks after my first refund request and got my money back and then a week or two later received an email to say my wallpaper was coming on that day, so I then had to wait all morning for the delivery so I could send it back, it wasn't downtown the delivery guy he is one who often delivers and he is always good and on time. I used to always buy my wallpaper from I love wallpaper but I have now lost my faith in them.”

Posted 3 years ago

Thank you for taking the time to post a review and for your feedback. Once again very sorry for the additional trouble you have experianced with getting a resolution on the situation. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 3 years ago

“I won’t be ordering from them ever again! Got samples at the start of lockdown and liked one roll, went to order but out of stock for ages and ages - that’s fine, expected at these crazy times. I was delighted when I got an email to say it was back in stock and ordered within 2 hours. However the wallpaper never showed up! After 5 days from the estimated delivery I contacted them to ask for an update. They said it was delayed from the suppliers and would be with them in a few days. It’s poor that I wasn’t told this! It then STILL wasn’t with them after a few days. So I had to chase again. The wallpaper has now FINALLY arrived. I emailed to see if I could have a gesture of goodwill given I’d waited over a month. They offered me 5% off my next order. What a joke! 5% is poor when they have offers on all the time and also - it’s not like I regularly order wallpaper. I have no plans to decorate further rooms and if I do - it now won’t be through them. Poor service when this is the second time I’ve ordered from them and had also recommended to 2 friends. But I won’t be doing that anymore. Shame!”

Posted 3 years ago

Thank you for taking the time to post a review. I am very sorry once again for the trouble you have experianced with your purchase and appreciate the feedback you have provided. Kind regards, Thomas I Love Wallpaper Customer Service Team

Posted 3 years ago

“the paper that was delivered didnt match even though from the same batch number, it was a complete waste of time and money as the whole lot had to be sent back. The wallpaper had quite a few lines that needed matching up but no matter how you tried this there was always a line on the strip that didn’t match up. Customer services did respond quickly though.”

Posted 3 years ago

Thank you for taking the time to post a review. This review is linked to sample order so I cannot locate your details I'm afraid, I'm confident if you have contacted our team this has been resolved for you, however, if not please feel free to visit our help centre at https://ilovewallpaper.zendesk.com/hc/en-gb/ where you can submit a request to us and we can look into this issue further. Kind regards, I Love Wallpaper Customer Service Team

Posted 3 years ago

“Samples that cost and postal cost to come folded in to small pieces which then affect the look of the wallpaper with lines and tears what did I pay for?”

Posted 3 years ago

Thank you for your review. We do stipulate on the website that samples are charged at £1.25 each with a one-off delivery charge of £1.49. I understand however, it can work out quite costly when buying samples. Please feel free to check out our website or social media for special offers and any discount codes. Kindest regards, I Love Wallpaper Customer Service Team

Posted 3 years ago

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I Love Wallpaper is rated 4.7 based on 5,825 reviews