Hurleys Reviews

Name: Hurleys
Address: Unit B12F, Heywood Business Park, Pilsworth Road, Unit B12F, Heywood Business Park, Pilsworth Road, Manchester
Rating: 4.53

4.5 Rating 5,106 Reviews

89 %

of reviewers recommend Hurleys

4.5

Based on 5,106 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01706628114

Email:

sales@hurleys.co.uk

Location:

Unit B12F, Heywood Business Park, Pilsworth Road,
Unit B12F, Heywood Business Park, Pilsworth Road
Manchester
OL10 2TT

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t received the item yet ? I was told it was sent out on the 25th but it hasn’t arrived? I emailed today but no reply ?”

Helpful Report

Posted 4 years ago

“I never received my parcel, and have contacted Hurleys multiple times about it because they still took the money out my bank account for it. They even said they can’t do anything for 30 WHOLE DAYS!!!! Do not buy!!!”

Helpful Report

Posted 4 years ago

“Awful customer service, we order a lot from Hurleys but that has now come to an abrupt end, ordered one consignment off timberland boots and hat for my sons birthday and the hat had a big hole in the front, rang customer services and they quite frankly didn’t care just your usual, oh we will send you a label return it to us then we will refund you!! They shouldn’t of waisted my time and money! Do not order from these!!!”

Helpful Report

Posted 4 years ago

“BEWARE BEWARE BEWARE If there was a 0 I would give hurleys a 0. After sales shocking. GOODS COME DAMAGED AND THEN THEY BLAME YOU. THEY SEND YOU A EDITED PICTURE TO SHOW YOU THE GOOD WERE FINE BEFORE TRANSIT AVOID BUYING FROM HURLEYS CON ARTISTS”

Helpful Report

Posted 4 years ago

“I don't have these products yet.”

Helpful Report

Posted 4 years ago

“No free returns & also not clear sizing I’m very unhappy with my purchase”

Helpful Report

Posted 4 years ago

“ordered 3 items only got 2 items I payed for 3 items But only got 2 items But on lnvice 3 items So I only got 2 items so 1 item missing From my order Now need to wait for them to investigate this Not happy It a joke”

Helpful Report

Posted 4 years ago

“Received but was dirty or marked down front . Really disappointed”

Helpful Report

Posted 4 years ago

“This was suppose to have come in a branded gift box, it came in a plastic bag. I had to then contact about the box and when the box came it was battered and squashed. Very poor service”

Helpful Report

Posted 4 years ago

“Must say I was very disappointed in the dress as it had little white Mark's all over it but with further inspection they were actually holes! The goods have been returned for a full refund unless you have it in size l without holes.”

Helpful Report

Posted 4 years ago

“Box came very damaged. After spending nearly £100 on a baby-grow you would expect the best quality and service. Spoke to a woman on the phone who wasn’t very helpful just said well send it back then. Wouldn’t purchase again from this place.”

Helpful Report

Posted 4 years ago

“Was damaged upon arrival so upset as they where a birthday gift off my husband. He’s chucked them in the bin due to being upset and embarrassed and had to buy me something else”

Helpful Report

Posted 4 years ago

“Haven’t received item”

Helpful Report

Posted 4 years ago

“Very poor quality print on this T-shirt and I have returned it. Had to pay the return postage as well.”

Helpful Report

Posted 4 years ago

“Would live to be haven’t received them!!!”

Helpful Report

Posted 4 years ago

“hi i have not received this item still waiting”

Helpful Report

Posted 4 years ago

Hi Emma please can you contact us directly, we do not appear to have an order under your name or this e-mail address apologies Hurleys

Posted 4 years ago

“Not good quality”

Helpful Report

Posted 4 years ago

“I did want to buy a few items from this website but there was confusion over address details so missed delivery times , and I asked if I could pay double to get next day delivery to be told it wasn’t possible . So I’ve bought the items I wanted from a different company .”

Helpful Report

Posted 4 years ago

Hi Kenneth Thank you for your review , i am very sorry we had to cancel your original order due to a security check fail/ incorrect billing address entry , unfortunately your call to re-order came after our collection had taken place and we were unable to ship this on a next day service for you that day. apologies again Hurleys

Posted 4 years ago

“US buyers beware! Hurleys does not provide return shipping. I live in the US and bought a dress for around $150. It was too big so I needed to exchange it. To ship it back was around $100! What I thought was a great deal on a great dress turned out to be a really bad deal!”

Helpful Report

Posted 4 years ago

Thank you for your review, we are very sorry for any confusion or disappointment, our international Return terms are available to view/ check in the returns section of our website. we believe that there may be better economy shipping options available , we have contacted you directly. apologies again

Posted 4 years ago

“I placed my order with next day delivery. I was then informed with an apology. This was days later. Hurleys are sorry to say but due to a stock error the item is no longer available. I received pictures of similar products. I had no choice but to take the alternative. I sent an email to say how I was disgusted that we were not informed earlier. I will not shop there again. Hurleys didn’t even have the decency to acknowledge my email. Until now asking for a review. No customer service.”

Helpful Report

Posted 4 years ago

Hurleys is rated 4.5 based on 5,106 reviews