HUH. Store Reviews

Name: HUH. Store
Rating: 3.89

3.9 Rating 4,240 Reviews

73 %

of reviewers recommend HUH. Store

3.9

Based on 4,240 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered items. Radio silence from the company despite numerous chasers requesting refund or delivery. Has been over a month. Avoid!”

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Posted 3 months ago

“Ordered a jacket on the 9th May, have still not received it and no refund either despite my many emails to customer service. Very poor.”

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Posted 3 months ago

“Never received item.”

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Posted 3 months ago

“Over a month waiting for a hoody and it didn’t come then over 2 weeks waiting for a refund (which I’m still yet to have) Very little explanation into what caused the issue in the first place.”

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Posted 3 months ago

“I've been trying to get in contact about my delayed order for 2 weeks and still no reply, even after several emails... No other way of contacting via phone or live chat or unsure what to do. The order was for a birthday present which won't now arrive in time.”

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Posted 3 months ago

“Avoid this company- complete scammers. Ordered an item in June and never dispatched. Hundreds of emails sent requesting refund and all you get back is an automated response. No customer service number. This company is a disgrace.”

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Posted 3 months ago

“Absolutely awful company to deal with I have been stung I wouldn't want any one else too PLEASE DO NOT buy from here Jack Lowe is a conman.. 2 months I have waited for my order constant emails sent, constant automated response received back. Never any personal messages, or correspondence no refund as yet.”

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Posted 3 months ago

“Worst company I have ever dealt with. Ordered a Raines bag 5 weeks ago still not been dispatched and woeful delaying tactics replies from customer services. Do not buy anything from this site!”

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Posted 3 months ago

“Bought 3 t-shirts 3 months ago still no sign of them or no sign of a refund.”

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Posted 3 months ago

“Simply no response. Ordered a bag and still haven't received over a month ago. Requsted refund, still no reply.”

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Posted 3 months ago

“the HUH Store is the worst online retailer I have ever come across. Items not delivered after a month, impossible to contact them, appalling reviews from other customers. I have logged a complaint via my bank about the, AVOID.”

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Posted 3 months ago

“Ordered twice from the store, both times waited 4-5 days without an update on postage, only to then receive an email that order the will be delayed another 7-10 days before they can even ship. Customer service is just automated, likely because they can’t fulfil most of their orders and deal with a lot of these complaints.”

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Posted 3 months ago

“Can not get through to anyone to find out what is happening with my order. I keep getting the same automated response from Jack. My ordered has been delayed 10 business days and I have no idea what is going on.”

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Posted 3 months ago

“Same as all the other reviews. Ordered items on 17th June. When I contacted customer service I got a response saying that they were dealing with a backlog and orders were delayed. After chasing several times and getting the same, eventually I got a response saying that they are sorry I cancelled my order and a refund will be processed in 3-10 working days. Order still shows awaiting dispatch and I haven’t received a refund, unsurprisingly. Avoid at all costs. Sadly the bad reviews aren’t showing on the website, so for most people - me included - you’ll see the negative reviews too late, and Jack HUH will have your money.”

Helpful Report

Posted 3 months ago

“Terrible company! Reading through others comments having had the same experience of a copy and paste email response for an order which I ordered in April and ended up having to cancel for a refund because “delays”. Quick to take peoples orders and money but slow to give it back… if I ever see my refund.”

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Posted 3 months ago

“I believe Huh could be a hoax site. My order never arrived, siting "backlog" as the issue with very few updates in a 6 week period. The next contact was "sorry you wish to cancel your order" Even though I hadn't cancelled the order. I am yet to receive a refund or apology.”

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Posted 3 months ago

“Woeful. Ordered items. Weren't in stock. Multiple chasers to the team and no response including multiple requests for a refund. Avoid!”

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Posted 3 months ago

“If I could leave 0 stars I would. I ordered something on 10/7/25 and as of 3/8/25 I have still not received it. When I contact customer services I get a “cut and paste” reply. I requested a refund over 10 working days ago and still nothing. I am guessing I will have to get my money back through my bank. Avoid buying from this website.”

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Posted 3 months ago

“Appalling service - order not fulfilled, multiple delays, poor communication - can’t believe this is a genuine store. Have reported to my credit card company.”

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Posted 3 months ago

“I have had no real response for orders made in May that I never received. The store appears to allow purchases of items they don't have and then send an email for a 'dispatch delay'. I purchased on three separate occasions and haven't received a thing. I am owed over £300 after requesting refunds at the start of June.”

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Posted 3 months ago

HUH. Store is rated 3.9 based on 4,240 reviews