HUH. Store Reviews

Name: HUH. Store
Rating: 4.02

4.0 Rating 4,049 Reviews

76 %

of reviewers recommend HUH. Store

4.0

Based on 4,049 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service - really helpful when returning certain products. Their 60-day return policy is fantastic.”

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Posted 6 years ago

“Had questions about what I wanted to order and they were answered quickly and efficiently. Ordered placed and next day delivery was spot on. Very happy with purchase.”

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Posted 6 years ago

“Worst customer service ever! Purchase very regularly from the UK with absolute no problems and fast delivery. When I track the item it is showing destination country Zurich (this is where my order is currently been sitting in customs for the past 2 days) When I contacted to advise them of this, I was told we will look into it and advise, "but hopefully it is on its way" how can it be on its way to New Zealand when tracking is showing destination country as Zurich?? Will be contacting my bank to report as money stolen, if no explanation to where my order is in 12 hours”

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Posted 6 years ago

Hi, Once again I do apologise on behalf of Royal Mail for this routing error. As mentioned in my last email, Royal Mail have confirmed the parcel is addressed correctly to New Zealand but was routed to Switzerland by mistake. Unfortunately this is something out of our control, however I have confirmed with Royal Mail that Zurich customs will reroute this on to you in New Zealand. Regarding the "worst customer service ever" comment, I would strongly dispute this as, although I can appreciate your frustration with the courier, this is something out of our control. We have done our utmost to resolve the issue and all emails have been responded to within a few hours, even at out of office times such as 8pm and 6am to help you with the New Zealand/UK time difference. If there is anything else you would like us to help with, please do not hesitate to reply to my last email or speak to us on the live chat. Many thanks, Jack

Posted 6 years ago

“Very quick delivery”

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Posted 6 years ago

“Wow what can I say, I ordered a bumbag from HUH as a birthday present for someone, was a bit dubious as to whether it would arrive in time (or at all as I’d never heard of HUH before) I ordered it in the morning, and there it was the next day! Could not believe it when it came through my letter box! Super fast standard delivery! Well done HUH, you have come up trumps, I will certainly be buying from you again! 5*”

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Posted 6 years ago

“Great service and delivery Brilliant clothing range”

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Posted 6 years ago

“Arrived within stated time, no fault at all!”

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Posted 6 years ago

“Excellent customer service from Jack. Beautiful products”

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Posted 6 years ago

“An excellent selection and faultless service :)”

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Posted 6 years ago

“Product came quickly and was good quality and a good price :)”

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Posted 6 years ago

“I've ordered from HUH store quite a few times and they've always been great.”

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Posted 6 years ago

“Very efficient service, my son was very happy with his carhart hoodie! Definitely recommend!”

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Posted 6 years ago

“Awesome Store, Massive Selection, Always Great Deals.”

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Posted 6 years ago

“Super-efficient service, goods came quickly and as described”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“Great customer service, quick delivery and good range of products”

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Posted 6 years ago

“Quick postal. Good returns. Easy to use and keep you updated with your order.”

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Posted 6 years ago

“I ordered a bag and waited a few days when. I received an email saying they were running slow on despatch. Then a couple of days later I was told my Item was out of stock! They did give me 30% off my next order which I used on a different bag (although still more expensive as wasn’t in the sale) this second bag arrived but was also very slow. Product is good, delivery terrible”

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Posted 6 years ago

“Ordered a shirt on 01/04/2019. Checked tracking. Shirt left UK on 02/04/2019. Today 17/05/2019 no updates on tracking and shirt hasn't arrived. Customer service havr now started to ignore my emails for nearly a week and will not provide any further assistance. Will NOT shop again with them”

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Posted 6 years ago

Hi Andy, Thanks for your feedback and sorry to hear this item hasn’t been delivered in Australia. We are not ignoring your emails - as per our last email, we are waiting for Royal Mail to respond to the enquiry we opened to shed light on the current situation in Australia, as the item may be held by customs. As soon as we have this information we will send it across to you and make sure your order reaches you. If you need anything else in the meantime please let us know. Many thanks

Posted 6 years ago

“Alles Bestens.”

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Posted 6 years ago

HUH. Store is rated 4.0 based on 4,049 reviews