HUH. Store Reviews

Name: HUH. Store
Rating: 3.89

3.9 Rating 4,240 Reviews

73 %

of reviewers recommend HUH. Store

3.9

Based on 4,240 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

02079231155

Write Your review

Tell us how HUH. Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

HUH. Store 5 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible experience and still out of pocket 3 month on! Ordered an item 22/07, advised of unexpected delay 29/07, still no item received by 29/08 so requested a refund, still no refund received despite numerous chases on 13/10. Got a great relationship going with their automated ticket system though which continually places you in a holding pattern.”

Helpful Report

Posted 1 month ago

“Absolutely awful customer service, can’t get anywhere with them. Feel like I’m being scammed. They say to chat to them on there website chat but don’t have one, been waiting on an order I paid for next day delivery on for almost a month and after trying to email them 10 times I still have no idea what’s happening with my order”

Helpful Report

Posted 1 month ago

“I would to say k have never seen such a terrible company in the Uk I bought a bag it’s almost 2 months and it was never delivered and there is no one to call to talk to. I have emailed several times and the response are so poor and not able to problem solve. All what I need is a refund as the bag was never posted to me and the sad thing is i boight with my credit card and I am already paying back before I got the back Very disappointed that your company is ignoring my messeges and no refund has been send What am I suppose to do”

Helpful Report

Posted 1 month ago

“Terrible. Order never arrived and my emails were ignored. DO NOT ORDER FROM THIS WEBSITE.”

Helpful Report

Posted 1 month ago

“Terrible customer service. I ordered for next day delivery, after 4 days I cancelled the order. I have sent 14 emails asking for a refund over the period of 1 month and still nothing.”

Helpful Report

Posted 1 month ago

“Delay in delivery. No communication. No replies to emails. Still not received my order.”

Helpful Report

Posted 1 month ago

“Ordered an item and it never arrived. Said that there was a delay and would be here within the next 7-10 days, but the item never came. Asked for a refund and got ignored. Thankfully, got my money back by contacting PayPal who sorted it. Awful customer service, would not recommend shopping here”

Helpful Report

Posted 1 month ago

“The worst store I have ever dealt with! Been six weeks since I ordered a jacket and have been waiting five of those weeks for a real response/ order update. The email responses are all automated and say 3-10 days for refunds again a lie as I have been waiting 3 weeks for one. Should have read the reviews. Avoid at all costs.”

Helpful Report

Posted 1 month ago

“A scam, I ordered an item that has never been received and all emails have been ignored. I’ve had to try and get a refund from my credit card. DO NOT ORDER FROM THIS SITE.”

Helpful Report

Posted 1 month ago

“Ordered a product, didn't arrive. I waited, and it still didn't arrive. I tried contacting and got AI responses, and there's no phone line. It's now been 2 months, and I just get repeated AI responses. The worst, avoid at all costs.”

Helpful Report

Posted 1 month ago

“Shocking customer service Ordered product 2 months ago and still not arrived Contacted them an just keep getting automated emails Will be contacting my credit card to claim the money back”

Helpful Report

Posted 1 month ago

“I ordered and paid for 2 pair of pants. I received only one. They ignore my messages I wont trust them again.”

Helpful Report

(London) - Posted 1 month ago

“Ordered jeans almost a month ago now and like everyone else’s experience have only received automated messages and no real idea of when I will get my items. Poor service they won’t be used again”

Helpful Report

Posted 1 month ago

“I have been scammed by the company. I ordered a tshirt nearly a month ago and I have not received the order, I have had no updates and have sent several emails with no reply except for automated replies. I have not received the item or a refund and the company have not tried to resolve the matter. Do not use.”

Helpful Report

Posted 1 month ago

“They sent 1 of 7 items of my order and wouldn’t refund me for what they never delivered (£300+). Their service team/process is maliciously incompetent, I now need to take them to small claims court”

Helpful Report

Posted 1 month ago

“I Ordered a Carhartt bag on the 2nd of September. On the 11th of September I had received no shipping notification or order progress of any kind so I emailed asking for an update. I received a reply on the same day explaining that the item I purchased wasn't actually in stock and that they are waiting for a restock. On the 26th of September there had been no further communication. On this day I requested a refund and have only received automated replies since. I will requesting a chargeback via my bank. I could not recommend HUH. Store on this basis.”

Helpful Report

Posted 1 month ago

“Abominable, bordering on a scam. Ordered Carhartt dungarees in May, was told there were 'delays', given incorrect delivery timelines four times. Eventually requested a refund, we're in mid-October now and I've still not had one.”

Helpful Report

Posted 1 month ago

“Ordered a bag in August, was told it was on a back order. It’s now October, still no bag. Have sent multiple emails and just get an automated response. Customer service is non existent. Have requested a refund…..and guess what, I got an automated response! Absolutely dreadful experience. Will be pleased when I get my money back although it may be in 2026 at this rate. Poor poor poor”

Helpful Report

Posted 1 month ago

“Never ever ever use this store again. I have had two orders 139519 and 139915 which I ordered in April and have not received nor had a refund. Emails just get ignored nor have received goods nor refund. I just have sent 20 mails and no phone number. Absolute disgrace. Never order from this site I implore you.”

Helpful Report

Posted 1 month ago

“No goods received. No response to several ‘contact us’ forms. No response to complaints email. No live chat available. No phone number.”

Helpful Report

Posted 1 month ago

HUH. Store is rated 3.9 based on 4,240 reviews