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HUH. Store Reviews

4.2 Rating 3,839 Reviews
80 %
of reviewers recommend HUH. Store
4.2
Based on 3,839 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 59%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
2.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Phone:

02079231155

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I don't normally write reviews, but I have now lost my patience with the lack of responses from Huh directly. As with most of the other more negative reviews, I too ordered in January with most things noting a delivery time of up to 5 weeks. At the 5 week mark, I hadn't heard an update, so contacted Huh. Jack explained the issues they'd had with Brexit, and I was understanding of the delays, that was 2 months ago. I was then told at the beginning of April, everything had arrived, then when I finally received tracking, realised it was only a part shipment. There was then issues with the part shipment, a missing item, and something else was a different colour. I was told the remaining items would ship w/c 3rd May, I even followed up and received confirmation of this from Jack on the 30th April, however I still haven't received them, I've had no responses to my emails and no update as to where the rest of my order might be. I don't really mind things are delayed, and get the impact Brexit had on shipping things from Europe, but the slow or complete lack of responses is so frustrating and the fact that I am having to chase is becoming increasingly annoying. Please can someone just get back to me, with an honest and realistic update on when I can expect to receive the remaining items in my order.
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Posted 4 years ago
Excellent service
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Posted 4 years ago
Excellent service. Chair arrived quicker than expected and I’m absolutely thrilled with it, exactly as described. Thank you, i will definitely be ordering from you again!
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Posted 4 years ago
Great service and delivery!
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Posted 4 years ago
I ordered in January. I was really excited about my order but unfortunately they didn’t have the things ready to ship. I got a few updates apologising in February and at the beginning of March but after that I heard nothing more. I May I gave up and emailed asking for a discount and while this came quite quickly I got no explanation or apology. Really disappointed in this company.
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Posted 4 years ago
Hi Rosie, Thanks for your feedback. Your order was cancelled and refunded on request along with an apology. I have put my reply below. My sincere apologies again for the delay with your order, which was caused by the current import delays to the UK from Europe since Brexit. Many thanks, Jack —- Hi Rosie, Thanks for your email. Apologies for the delay with your order. The crates are now in stock and I am just waiting for the kitchen scissors to arrive. I have cancelled and refunded the order for you and the funds should show on your statement in the next 3-5 business days. Many thanks, Jack
Posted 4 years ago
brilliant diverse range of products, really fast delivery and zero problems overall!
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Posted 4 years ago
Great shop! The product I bought came super quick and will definitely come back for more.
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Posted 4 years ago
Swift service and goods were of very good quality.
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Posted 4 years ago
On trend scandi design for your home. So much to choose from, easy website to use & fast efficient delivery.
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Posted 4 years ago
Paid £6 for 1 day delivery and it still took 3 days. They refunded me though so they get 5 stars now
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Posted 4 years ago
I need to do a return as one if the shorts too big not clear how to do it
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Posted 4 years ago
Morning Sally, No problem, all the returns information can be found on the page here: https://www.huhstore.com/pages/return-and-refund-policy If you need any further information regarding returns at all just drop me an email. Many thanks, Jack
Posted 4 years ago
Came very speedy and super great quality product. Will be buying more!
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Posted 4 years ago
Strong stool thoe waited a while on it then arrived a day earlier than was told but very pleased with purchase was thinking of buying another
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Posted 4 years ago
I'm so disappointed in the delivery service I've received from HUH. I ordered items on the 6th January and 5 months later still haven't received them. They did say at the checkout that they would take up to 8 weeks to be delivered (Brexit!) But they never sent me an update to say my items would take longer, I've had to chase them twice now. It's a shame because Jack seems to provide good customer service and is very polite, so I'm sad that this has reflected so badly on them. I would have expected a minimum of a message though :(
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Posted 4 years ago
Placed my order in January and still haven’t received it, I have had lots of communication however and although I feel it’s taking an extremely long time to receive my items, I do know they are working on it and I haven’t been forgotten.
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Posted 4 years ago
Super fast delivery and item was packaged brilliantly so no damage at all !
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Posted 4 years ago
Placed an order in January this year, after speaking to jack in April finally managed to get it delivered. Long wait but the products are really nice.
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Posted 4 years ago
Decent customer service — there were some issues with stocks of my item and I was contacted a few days later and asked if I’d like to swop to another size instead with free returns. Was bummed but I was lucky that the next size I picked fit me… Love the store and would shop here again!
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Posted 4 years ago
Speedy delivery. Great quality product!
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Posted 4 years ago
Nice selection of homewares from my favourite Scandi brands. Quick delivery too. Happy to support sn independent retailer.
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Posted 4 years ago
HUH. Store is rated 4.2 based on 3,839 reviews