With over 180 years' trading experience, the Howarth Timber Group has grown to provide not only the widest range of products, but expertise, service and knowledge you can rely on.
“Perfect can’t fault them.
Rang to tell me they Didn’t have the size timber I needed and asked if I’d take longer lengths at no extra cost.
Highly recommended”
“Very efficient. Delivered same day as order placed. Materials were of good quality. Delivery person was polite and helpfully placed materials neatly on drive. Very happy with the service.”
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
“Not received any information regarding delivery and can't see anywhere on the website how we can track our delivery. I will be phoning tomorrow to find out where our delivery is.”
We apologise for the inconvenience that this has caused you. Please could you send me all of the order information to sales.online@howarth-timber.co.uk and we can investigate.
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
“Arrived very quickly, pleasant delivery driver.
Around 4 of the 10 bags were split, but they sent an extra half bag, to cover lost pebbles I assume.
I could have bought cheaper elsewhere, but it would have meant collection.
Overall, we were pleased with the service.”
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
“Delivery was speedy and reasonably priced. The product is great and looks really good. The driver was polite and helpful. Would definitely recommend and use again myself.”
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
“The online ordering system did not make it clear when I placed my order that some items were out of stock. Only by phoning my local branch (who were very apologetic) after a week to enquire when my delivery would happen was I informed that items were out of stock and that it would probably be another 5 days before I received them. Three days on from my call and a week and a half after placing my order I am still awaiting my delivery.”
Thank you for bringing this to our attention, this is not the level of service that we would expect you to receive. Please could you send me all of the order information and the people involved to sales.online@howarth-timber.co.uk so we can investigate and rectify this.
“Placed an order for delivery, only received a call when an email was sent requesting an update on delivery date, 7 days after placing the order. Given a delivery date only to receive a call on the afternoon of the promised date saying the driver would not make it and it would now be the following day. Goods duly arrived whilst I was out, two out of four ply sheets are damaged, really poor customer service.”
Thank you for bringing this to our attention, this is not the level of service that we would expect you to receive. Please could you send me all of the order information to sales.online@howarth-timber.co.uk so we can investigate and rectify this.
“Ordering/ creating an account was straightforward and the products arrived within the specified timeframe. Products were as expected and the delivery driver was really helpful and polite.
The only criticism I would have is that there was no confirmation of delivery date at least 24 hours in advance, making it challenging to make arrangements for bulk items to be safely received.”
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
We are sorry to hear that you were disappointed by your experience with us, thank you for identifying areas for improvement. We hope to welcome you back soon so that we can deliver the excellent service that we are known for.
