With over 180 years' trading experience, the Howarth Timber Group has grown to provide not only the widest range of products, but expertise, service and knowledge you can rely on.
“no phone call to us day or date of delivery just luck that we were at home I placed the order and as far as i remember i had a e-mail to say it had been placed and that was all i heard thats why i did not give 5 stars”
“bought a bunch of sleepers, they look good, be aware some come with slightly rounded sides and bark, but hey what do you expect - wood grows on trees. Delivery was ontime and the driver was friendly. I know I will use them again as long as the price is right because I need more sleepers”
“The delivery didnt arrive on the day promised.
However Peter was very apologetic and sorted it out for first delivery next morning and that arrived as promised so all good. Received a follow up call to ensure I was happy and given delivery charge refund. Would use again.”
“Very satisfactory products delivered by a very friendly chap. My only small gripe is the lack of an advance warning of delivery, rather than a notification when my order was already out for delivery.”
“Very good product quality throughout my order and a speedy delivery. The only thing lacking was communication to notify me of the delivery day ahead of time. Thankfully someone was at the address but this could have been an issue otherwise.”
“Used the online service to select and order some timber for a small garden project. Delivered in 4 days, driver very helpful unloading, timber in good condition, no issues using for intended purpose. Would use again.”
“Ordered stone chipings online. Got immediate confirmation . Given 3 to 7 days for delivery. Was expecting an email or phone call to confirm a date, but the lorry just turned up without prior notice. Not a problem for me as was in. Delivery driver was very polite and helpful, put the stones exactly as wanted.. overall a good service”
“Having placed my order online I was sent alternate products as the online service dose not match the stock in each store. However in store the staff are excellent and very helpful and the products I purchased were excellent quality. I will definitely buy again but not using the online service.”
“In terms of quality of the wood, excellent. Getting it was the issue. I would recommend not using the online click and collect system. I ordered through the website, went to collect and was told the items I had ordered were not in stock. This meant me having to drive an extra 25 miles to.collect my order. I was told that the store i was driving to would be notified i was coming, they weren't.
When I actually got to the new store, I found everyone to be extremely helpful. It was just a shame the online click and collect system doesn't work.”
“Ordered on the Tuesday arrived on the Thursday so speedy service. Would be 5 stars but had no idea it was coming on the Thursday as had no communication.”
“Click and Collect products ready and waiting on arrival, ample parking, staff friendly and helpful. Can't ask for anything more.
Location of yard not easiest for access.”
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch! If there is anything else that we can help with, please get in touch.
“Two deliveries and both fairly satisfactory. I bought some tongue and grove boards, bit disappointed that some of the tongues were broken and a few of the boards were split. They happened to be at the end so were lost to off cuts, so not a major issue. Some sub base bags split, but I had a free one thrown in to make up for the lost product - that was good to see.
Delivery times are a little vague. Wouldn’t mind a text or email to give the day of delivery. I get that times are difficult, but if it’s 3 to 5 days I would like to around. Delivery was quick though in 48hour. Great, but it was only luck that I hadn’t gone out. Drivers have been friendly and efficient on all occasions.
I like this firm. It’s local and has a good amount of stock. I will use again.”
“Not used the gravel yet and my only complaint would be some communication as to when it was to be delivered. Driver called 10 mins prior to delivery and I didn't even know it was arriving that day.”
