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Howarth Timber Reviews

4.5 Rating 367 Reviews
87 %
of reviewers recommend Howarth Timber

About Howarth Timber:

With over 180 years' trading experience, the Howarth Timber Group has grown to provide not only the widest range of products, but expertise, service and knowledge you can rely on.

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Placed an order for delivery, only received a call when an email was sent requesting an update on delivery date, 7 days after placing the order. Given a delivery date only to receive a call on the afternoon of the promised date saying the driver would not make it and it would now be the following day. Goods duly arrived whilst I was out, two out of four ply sheets are damaged, really poor customer service.
Helpful Report
Posted 3 months ago
Thank you for bringing this to our attention, this is not the level of service that we would expect you to receive. Please could you send me all of the order information to sales.online@howarth-timber.co.uk so we can investigate and rectify this.
Posted 3 months ago
Ordering/ creating an account was straightforward and the products arrived within the specified timeframe. Products were as expected and the delivery driver was really helpful and polite. The only criticism I would have is that there was no confirmation of delivery date at least 24 hours in advance, making it challenging to make arrangements for bulk items to be safely received.
Helpful Report
Posted 3 months ago
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
Posted 3 months ago
No order acknowledgement and not informed of delays.
Helpful Report
Posted 3 months ago
We are sorry to hear that you were disappointed by your experience with us, thank you for identifying areas for improvement. We hope to welcome you back soon so that we can deliver the excellent service that we are known for.
Posted 3 months ago
Excellent service
Helpful Report
Posted 3 months ago
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
Posted 3 months ago
I ask for my lintels to be left on the path to keep them clean. The delivery driver left them on the muddy garden.
Helpful Report
Posted 3 months ago
We are sorry to hear that you were disappointed by your experience with us, thank you for identifying areas for improvement. We hope to welcome you back soon so that we can deliver the excellent service that we are known for.
Posted 3 months ago
Computer says stock in but not true. The system allows you to buy for pick up but no stock in !
Helpful Report
Posted 3 months ago
We are sorry to hear that you were disappointed by your experience with us, thank you for identifying areas for improvement. We hope to welcome you back soon so that we can deliver the excellent service that we are known for.
Posted 3 months ago
Quick and easy online transaction, collected my timber with ease.
Helpful Report
Posted 3 months ago
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
Posted 3 months ago
Excellent service driver was very pleasant and polite.
Helpful Report
Posted 3 months ago
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
Posted 3 months ago
Good weight of product in the bags. Speedy delivery and bags sensibly positioned. And at a good price.
Helpful Report
Posted 3 months ago
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
Posted 3 months ago
Excellent service, goods delivered within 2 days of order.
Helpful Report
Posted 3 months ago
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
Posted 3 months ago
Order arrived quickly and delivery guy helped me carry concrete post round the back, much appreciated; happy to use again.
Helpful Report
Posted 3 months ago
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
Posted 3 months ago
Ordering on line was easy, prices were competitive with others. Delivered very quickly. Quality of the timber sleepers is excellent. All in all a no fuss, excellent service. Only negative would be there was no communication regarding delivery date. Came home from work to find the materials neatly placed on the drive.
Helpful Report
Posted 3 months ago
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
Posted 3 months ago
Communication from Haworth Timber was excellent. They located great quality gravel boards and delivered them using a HIAB. I would highly recommend this company.
Helpful Report
Posted 3 months ago
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
Posted 3 months ago
Fab service, excellent communication regarding delivery with friendly staff. Will absolutely use again, thank you!
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Posted 3 months ago
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
Posted 3 months ago
Very good service, excellent product will order again
Helpful Report
Posted 3 months ago
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
Posted 3 months ago
Awful sent wrong item can't get refund
Helpful Report
Posted 3 months ago
Thank you for making us aware of this incident, it will be investigated, and corrective training will be provided. We apologise for the inconvenience that this has caused you. Please could you send me all of the order information to sales.online@howarth-timber.co.uk.
Posted 3 months ago
Quick delivery and delivery man very friendly and was willing to help load any where. Good quality wood at a good price.
Helpful Report
Posted 3 months ago
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
Posted 3 months ago
Top class service as always and on time, no issues, just how it should be
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Posted 3 months ago
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
Posted 3 months ago
Very helpful
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Posted 3 months ago
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
Posted 3 months ago
It is unfortunate that I am being asked to give a review when I’ve not even received my goods yet it was promised two days ago was not delivered when I made enquiries. I told it was gonna be delivered two days later and I still haven’t got my order.
Helpful Report
Posted 3 months ago
We are sorry to hear that you were disappointed by your experience with us, thank you for identifying areas for improvement. We hope to welcome you back soon so that we can deliver the excellent service that we are known for.
Posted 3 months ago
Howarth Timber is rated 4.5 based on 367 reviews