With over 180 years' trading experience, the Howarth Timber Group has grown to provide not only the widest range of products, but expertise, service and knowledge you can rely on.
“I ordered stones on Tuesday from the Mansfield store as they were local to us. It said 3-5 working days, so was expecting it within that time. I received no correspondence after placing my order. Had to call after the 3-5 working days where they said there was a delay due to summer and ‘everyone wants their gardens doing.’ Which I don’t see why it is my problem? I was then told they didn’t even have the stones in stock so would be ready in 2 days. I then rang as I was expecting the stones to be delivered but had received no correspondence. They then said they weren’t sure and would let me know. I had to get someone to wait in, as I obviously work and can’t just wait around, yet they didn’t come. I got a call back to say the delivery vehicle was too full. They said it would then be Saturday morning definitely which was 8 working days after order. He said I would receive a text about delivery before. I then get a knock at 10am, no correspondence until 4 hrs later when they said delivery was on its way, after it had arrived! Won’t order from here again… no compensation or apology. Paid £15 for a late delivery that I had to chase!”
“Dewsbury branch only driver was not very accommodating asked for sand to be put on my drive he refused put all delivery on next doors land thanks very much will never use dewsbury branch again your driver needs a course in peoples skills because he as none”
“Regrettably, my experience hasn't been good. Having placed an internet order for paving gap filler, a few days afterwards I was contacted by customer services explaining that the material was no longer supplied in 15kg amounts but in smaller 12.5kg amounts. I agreed to the option of the smaller quantity and a credit for any difference. Subsequently, having received no confirmation of this change, a few days later I contacted them to be told the person I spoke to originally was on annual leave, apologised for the lack of contact and said they would deal with the matter. Well, a week later... still no confirmation and no further communication. Hence the low rating... Sorry guys. The money for the original order has been taken though!!”
“It cost me nearly £50 just for one 2 metre plank of wood. At the collection point, I had to wait for nearly 20 minutes before the only member of staff even acknowledged my presence. Then another 10 minute wait back at the sales counter to do the necessary paperwork.”
“Ordered some cladding online which said there was so many meters in stock day after ordering had a phone call a really helpful guy saying there wasn't enough stock would be 3 weeks till it's made so would I like an alternative which was slightly thinner and cheaper so that would be brilliant they would call Monday to arrange a refund and delivery it's now Thursday I've had no confirmation of what's happening when the material will be getting delivered how much I've actually paid and the cost of the alternative product just so disappointing to have no update on anything I've called the office they said someone would call (today) and update me when the cladding would be delivered and still nothing”
“Always had great service but this time around was delivered lengths of timber I didnt order because you didn't have the requested lengths in stock. You increased the number of peices to take into account to total meter lengths but didnt tell me and we had the builder start using the timber only to find out we were then short because the cut offs werent long enough for the job required. Essentially its ended up costing me more to order double the timber due to your error.”
“The driver is friendly unfortunately the arrival is delayed and out of the expected delivery window. Poor quality of the chippings - more sands than chipping when you randomly grab a handful from the bulk bag!”
We are sorry to hear that you were disappointed by your experience with us, thank you for identifying areas for improvement. We hope to welcome you back soon so that we can deliver the excellent service that we are known for.
“Ordered 2x 18mm and 1x 6mm hardwood ply boards. I didn't receive delivery updates so was out when delivered; the driver just left them on my driveway where they could have been rained on, etc. I have to say this was the worst quality ply I've ever worked with and I tend to buy from B&Q! (to make workshop furniture), it splits easily, the edges and corners were damaged, so lost at least a couple of inches off each side. Extremely thin vinyl which was also damaged. Never again.”
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
