With over 180 years' trading experience, the Howarth Timber Group has grown to provide not only the widest range of products, but expertise, service and knowledge you can rely on.
“Only delivered part of my order.
I continually chased for an update on missing items. They never called back with the promised update.
I finally cancelled the missing items. Still waiting for a refund for this, over 2 months , 8 emails and 6 phone calls.. I have tried the branch and head office. It took over a month to get a VAT invoice.”
Thank you for bringing this to our attention, this is not the level of service that we would expect you to receive. If you could let me have your order number please and the branch you dealt with I will get this investigated and resolved ASAP. Apologies for the inconvenience this has caused you.
“Great products and prices but terrible communication. When we ordered were told about 7 day delivery but never had a delivery day confirmed. I rang a week later and was told it was coming that day so we had no notice. Needed to be home and unlock alley gate and garden gate and arrange someone to wheelbarrow it to the back garden.”
“Used the online service to select and order some timber for a small garden project. Delivered in 4 days, driver very helpful unloading, timber in good condition, no issues using for intended purpose. Would use again.”
“Great service and product supplied exactly as required. My only criticism is that once you have ordered on line there is no electronic communication to say when goods will be delivered but a quick phone call soon resolves this and staff are always helpful.”
“Ordered stone chipings online. Got immediate confirmation . Given 3 to 7 days for delivery. Was expecting an email or phone call to confirm a date, but the lorry just turned up without prior notice. Not a problem for me as was in. Delivery driver was very polite and helpful, put the stones exactly as wanted.. overall a good service”
“All went to plan. Delivery driver placed the materials where requested…very good competent service well done to all involved.. I’ll definitely use the service again… bye bye wicked home delivery”
