With over 180 years' trading experience, the Howarth Timber Group has grown to provide not only the widest range of products, but expertise, service and knowledge you can rely on.
“Plasterboards delivered earlier than planned.
Delivery driver was fantastic and very helpful, however the manager at the Burnley branch was extremely rude and aggressive on the phone to the driver so much so I asked the driver if I could talk to him. He agreed and I told the manager that the language and the manner in which he spoke to his driver was unacceptable. The response was arrogance and aggressive to which my response was - I think you need to calm down and respect people pal. I then hung up.
On inspection of the plasterboards two were not in good condition as two corners on each board was cracked at approximately 200mm inwards.
This didn’t affect the job but when you purchase products you don’t expect this much damage.
So overall a poor quality product and experience. I would like to add that the driver Rodney/Ronnie was very helpful and polite.
In all fairness I should receive a partial refund.”
“I ordered online and gave 5 days for delivery
It did not arrive on the specified day
I left telephone messages and emails that evening
No one replied the following morning
I then chased up the local branch who looked at the order and said it should have been on the said date
They then said it would be delivered the day after in the morning
So at 1pm the day after the expected delivery day I chased up again and eventually the order was delivered
This resulted in costs to myself standing down a contractor who needed the good to lay a floor, which has resulted in additional costs of £150 to myself”
We are sorry to hear that you were disappointed by your experience with us, thank you for identifying areas for improvement. We hope to welcome you back soon so that we can deliver the excellent service that we are known for.
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
“This was a repeat purchase. We ordered one ton of 10mm pea gravel and are very happy with the product and the service. The office arranged everything very promptly and the driver did was very pleasant and efficient. We would certainly recommend.”
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
Thank you for taking the time to share your amazing experience with us. We will pass your feedback onto the team in branch who will be delighted to hear it! If there is anything else that we can help with, please get in touch.
