“I bought some rock salt from the Rochdale branch which was not what I expected and reported it as such.
I also submitted a Review on this web site which I received a standard sort of acknowledgement for.
I believed that was the end of it until Paul, tbe branch manager phoned to apologise for the mix up and confirmed they would be putting it right the next day.
The way a company responds to complaints tells you a lot about the way they run their business. I also noticed that Howarth are still a family business which is a massive plus if it is run well.
Zero to hero!”
“I cancelled this order on the previously arranged delivery day as the plasterboard had apparently become unavailable. I received a phone call from a guy called Nick asking if I would accept square edge plasterboard instead of the ordered tapered edge. I declined the offer as square edge was not fit for purpose, and requested that taper edge be delivered. Later that same morning Nick phoned again and informed me that the roller shutter doors had now broken down on the plasterboard storage building, and therefore it was inaccessible. (assumably the square edge is stored in a separate building?). I then cancelled the order and expressed my disappointment with the 'service'.”
Posted 5 months ago
Hello Mr PW,
We're sorry the issue with the shutter door meant you weren't able to get the product you'd ordered from us at that time. We hope you'll come back for anything you need in the future.
Becki - Howarth Team
“I cancelled this order on the supposed day of delivery as it was to be delivered along with 5 sheets of plasterboard. The plasterboard had apparently become unavailable on the previously arranged delivery day.”
“I would like to express my feelings toward the helpful staff at Howarth Timber. The lads in the yard are very knowledgeable and this is why I love shopping here. I am always greeted with a smile and nothing is too much for these lads. Because of this I will continue to shop here (even if the prices are slightly higher than MKM).
Thank you to Bob, Mick, Dicko, Matt, Scott and Liam”