With over 180 years' trading experience, the Howarth Timber Group has grown to provide not only the widest range of products, but expertise, service and knowledge you can rely on.
“Telephoned for a quote a few days previous, only to find that when I went in the price was different. Price given on the phone was £19, on the day it was £29. Reflecting on my experience this was not the first time Howarth have done this. Sad, as the timber yard is handy for me.”
“Have just bought some PSE timber and MDF sheet from my local branch (Cheadle Hulme) for a small DIY project. I would like to thank the counter staff and the guys in the wharehouse for their helpfull and friendly service. They made the whole experience really easy for me. A refreshing change from the couldn't care less attitude from a well known DIY store just down the road. I would definitely shop there again.”
“Easy to order and eventually collect, however a bit of confusion at the desk, you show them your email order and then wait for someone to go and get it. Then as you leave they ask if you are going to pay for that.
If they had checked the order it's prepaid, would save embarrassment in the store!”
“Excellent customer service, I needed various bits of skirting board and trim and the staff went above and beyond to get me exactly what I needed. Thank you so much, very happy customer”
“Delivered quickly and delivery driver was very polite. Phoned me as I was out and left delivery exactly as I said.
Unfortunately I discovered days later when I started cutting one piece of dado had a 12” split in one end and was quite curved. I expect it will be fine for the small cuts. I didn’t contact Howarth as I should have been in to inspect the delivery and there’s no way of proving that I didn’t damage the dado myself. These things happen and I understand that. The rest of the dado lengths were completely straight and the panelling exactly what I wanted. Overall a good experience.”
“Delivery was quoted as 3-5 days, but had to chase after 7 days. They apparently left me a voicemail explaining there were some stock issues (I never received any voicemail) but they would get the order out to me the following Monday, which they managed, but when it arrived it was damaged.
The goods were replaced the following day.
All in all not a disaster, but very frustrating.”
