“I bought some rock salt from the Rochdale branch which was not what I expected and reported it as such.
I also submitted a Review on this web site which I received a standard sort of acknowledgement for.
I believed that was the end of it until Paul, tbe branch manager phoned to apologise for the mix up and confirmed they would be putting it right the next day.
The way a company responds to complaints tells you a lot about the way they run their business. I also noticed that Howarth are still a family business which is a massive plus if it is run well.
Zero to hero!”
“I would like to express my feelings toward the helpful staff at Howarth Timber. The lads in the yard are very knowledgeable and this is why I love shopping here. I am always greeted with a smile and nothing is too much for these lads. Because of this I will continue to shop here (even if the prices are slightly higher than MKM).
Thank you to Bob, Mick, Dicko, Matt, Scott and Liam”
“We bought over £800 decking board and timber recently. Have to say their delivery is pretty good, the delivery man even helped me putting them into the garage, hence the one star giving.
The quality of timber is shockingly bad, over half of timber is warping, two of them having huge crack which is totally unusable. Also the seller isnt honst to the decking spec, they advertise their decking board is 32mm thick and 125mm wide, looks really high spec right!?!?! The actual thickness is only 25mm which is the same to the cheap decking board from wicks. Making it worse, the width is 115mm instead of 125! I bought 10% spare for my project in case of mistakes or waste, I end up to buy 2 more decking board from my local wicks.
In short, very good experience at the begining. But the quality of product is so bad. If you want to get your job done, look at other places. Nowhere can be worse than this.”
“I cancelled this order on the previously arranged delivery day as the plasterboard had apparently become unavailable. I received a phone call from a guy called Nick asking if I would accept square edge plasterboard instead of the ordered tapered edge. I declined the offer as square edge was not fit for purpose, and requested that taper edge be delivered. Later that same morning Nick phoned again and informed me that the roller shutter doors had now broken down on the plasterboard storage building, and therefore it was inaccessible. (assumably the square edge is stored in a separate building?). I then cancelled the order and expressed my disappointment with the 'service'.”
Hello Mr PW,
We're sorry the issue with the shutter door meant you weren't able to get the product you'd ordered from us at that time. We hope you'll come back for anything you need in the future.
Becki - Howarth Team
“I cancelled this order on the supposed day of delivery as it was to be delivered along with 5 sheets of plasterboard. The plasterboard had apparently become unavailable on the previously arranged delivery day.”