Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,204 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th January 2026

865

Anonymous

Anonymous // 01/01/2019

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English

“All products are very high quality. A good selection available. A good strong packaging system. Very efficient. Excellent service”

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Posted 2 years ago

“Arrived in perfect condition, and healthy despite my mum missing the first DPD delivery and it waiting the weekend before being redelivered”

Hortology 5 star review on 25th March 2023

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Posted 2 years ago

“Delivered quickly, all pots intact. I quickly placed a 2nd order for pot liners (something I've never considered before) and that too arrived quickly and everything is potted up and looking fantastic. My utility looks like a jungle, if jungles had smart pots.”

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Posted 2 years ago

“Well packaged; lovely plant.”

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Posted 2 years ago

“Plants beautiful and in a great condition, delivered carefully packed. Highly recommended!”

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Posted 2 years ago

“Great pots and great service - a very happy customer”

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Posted 2 years ago

“Excellent service. The plants were really easy to order. When they arrived they were well packaged and in really good condition. Love my new plants and the hanging planter I bought. Would definitely recommend”

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Posted 2 years ago

“Issa Plant Pot, Light Blue - Great quality and safe, fast delivery. Very happy!”

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Posted 2 years ago

“Very good experience. Easy ordering through the website and delivery was without any issue.”

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Posted 2 years ago

“Great Ceramic Pots for your all your plant needs! I really love the colors! They came boxed marked fragile and safely wrapped in paper. I just love them will definitely order more soon!”

Hortology 5 star review on 24th March 2023

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Posted 2 years ago

“All five plants arrived in healthy condition and were well packaged. They all had clear instructions on how to care for them. Very pleased.”

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Posted 2 years ago

“Always happy with the condition of the plants and great care taken to ensure they are protected in transit. Also love the collection of pots available”

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Posted 2 years ago

“Efficient delivery and great selection. Arrived in fantastic condition. WOul use again and recommend to others”

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Posted 2 years ago

“I was really unimpressed, the string of hearts came broken up and had very few and short strands. Not sure if it froze in transit but it is not looking good. I wouldn’t purchase from here again.”

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Posted 2 years ago

Hello Kelly, Thank you for your order and review. This is the first we have heard of your issue so shall reach out directly for some images, with these we can further advise/resolve things for you. Your Hortology Team

Posted 2 years ago

“Well packaged and arrived as predicted and in perfect condition. Healthy plant.”

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Posted 2 years ago

“I have used this company a few times now and each delivery comes very well packaged with a healthy plant enclosed. They do everything they say they will and their descriptions are extremely accurate. I will use them again and can recommend them thoroughly.”

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Posted 2 years ago

“Fabulous Rattlesnake plant and vase. Arrived in great condition; would order again!”

Hortology 5 star review on 22nd March 2023

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Posted 2 years ago

“Excellent service.”

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Posted 2 years ago

“Very happy with purchases and with correspondence regards orders. Lots of information available on care requirements for each plant to help make buying the right plants for my needs even easier”

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Posted 2 years ago

“Didn’t disappoint, beautiful plants!”

Hortology 5 star review on 21st March 2023

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Posted 2 years ago

Hortology is rated 4.8 based on 9,204 reviews