Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,428 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,428 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 15th September 2026

881

Anonymous

Anonymous // 01/01/2019

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“Quick delivery and pots are good quality as always!”

Hortology 5 star review on 26th May 2023

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Posted 3 years ago

“Ordered string of hearts, was well packaged & despite the delivery guy handing me it upside down it arrived in great condition. Will definitely be using hortology again!”

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Posted 3 years ago

“Plants were all in fantastic condition will definitely order again. One very small thing the communication regarding delivery was not the greatest. Delivery was slower than expected but was worth the wait”

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Posted 3 years ago

Hello Dawn, Thank you for your order and review. We are sorry to hear you didn't think our delivery communication was great, looking back your order was placed on a Friday afternoon and we aren't open weekends. Your order was then dispatched on the Monday and delivered the next day. Once dispatched we email the shipment notification email which has the tracking number and courier info on. Our couriers then send in flight notification emails regarding your delivery. All of our delivery info can be found here https://hortology.co.uk/pages/deliveries Your Hortology team

Posted 3 years ago

“Good sized plant. Carefully packed and protected. Delivered safely and in good time and condition. Only negative is that I think some of their pots are a bit too expensive. Still my go-to store for houseplants etc. Recommended.”

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Posted 3 years ago

“The customer service team reached out to me because I ordered the wrong plant pot size for my plant without noticing. I've never experienced this much care and attention to detail from a company before! theyre great!”

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Posted 3 years ago

“Not your fault. I think I just ordered badly. Delivery was prompt, and you managed to do it on the day, although you didn't think you could. I thought the leaf was much brighter and lighter than it is in reality, and I don't much like the pot. I chose carefully, but it is one of the hazards of buying from a picture. It was quite an expensive present but isn't at all interesting. I have seen much nicer at Waitrose for about half the price. My previous experience of Hortology was excellent, so I am not giving up on you”

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Posted 3 years ago

“I purchase a Chinese money plant as a birthday gift . It was delivered on time and in great health . My friend loved it .”

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Posted 3 years ago

“Efficient and reliable service. Plants were as promised and so far are doing well.”

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Posted 3 years ago

“Very beautiful watering can. Just what I wanted. Easy to order and it was delivered efficiently and quickly. I would recommend this product.”

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Posted 3 years ago

“Lovely planter, exactly as described. Everything came packaged very well.”

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Posted 3 years ago

“This was our first order from Hortology and the service was excellent. The plants arrived well packaged and in perfect condition. Due to a minor defect on one of the pots, noticed before dispatch, we were offered a choice of a replacement or a discount which was very kind. We received the discount promptly and I hardly noticed the defect when the pot arrived. All in all very professional!”

Hortology 5 star review on 21st May 2023

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Posted 3 years ago

“It’s not my first order and this time for the first time I was slightly disappointed with the quality of the plant. It looks healthy but many leaves were trimmed to hide the brown dry edges. Leaves were also incorrectly wrapped which means they got damaged in transit. At £50 I’d expect a perfect, well maintained plant I hope my one will bounce back at home and soon new leaves will hide the cut outs and imperfections”

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Posted 3 years ago

Hello Aleksandra, Thank you for your order and review. We are sorry to hear of your disappointment and have reached out directly to resolve this for you. Your Hortology team

Posted 3 years ago

“Used the hortology soil to replant my plants and they all survived and are thriving in their bigger pots now.”

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Posted 3 years ago

“very efficient service with a wide range on offer and easily displayed.”

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Posted 3 years ago

“No problems at all. All my plants that I have purchased from you are doing well. If I had space I would be purchasing more. I'll be back. Keep up the good work.”

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Posted 3 years ago

“Nice plant good quality”

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Posted 3 years ago

“I ordered a wild banana plant and a pot and am very happy with both. I also like the way 'shop the look' is presented. This helps with inspiring customers to get the complete look if they want to .”

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Posted 3 years ago

“Fabulous pot but isn’t watertight. The price is a bit steep but paid as couldn’t find the right sized pot elsewhere”

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Posted 3 years ago

“Great products and quick delivery.”

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Posted 3 years ago

“Pretty happy, pots are shot with studio lighting and look much much darker in your own home though.”

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Posted 3 years ago

Hortology is rated 4.8 based on 9,428 reviews