Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 8,924 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,924 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 27th May 2025

847

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality products. I ordered a large, expensive pot which had sold out. I had no email to keep me in the loop about when it would be delivered. I had to contact the company in the end to ask when it would eventually come. I think better communication is needed.”

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Posted 2 months ago

“Impressive selection of plants, fast delivery, obscene amounts of plastic packaging inside a good. sturdy cardboard box. Dutch growers will listen to big players such as Hortology, get rid of all those plastic sleeves please. Use vegetable ploythene if they must”

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Posted 2 months ago

Hello , Thank you for your order and review. I am sorry you felt our packaging was a little too much but please be assured our packaging is made from recycled material and is fully reusable and also recyclable, including our plastic plant protection wrap. This tubing is to ensure that your plant arrives with you in the best condition possible, and helps keep your plant warmer during the colder months during its journey to you. If you have any questions please don't hesitate to get in touch with our customer service team. Your Hortology Team

Posted 2 months ago

“The plant arrived with a a few broken leaves as the packaging didn't protect them from being bent. 3 Litres of clay pebbles was not enough to fill the pot (I had to use 6L in the end). It took a lot longer than expected to get the plant delivered. Overall, a bit disappointed with the experience.”

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Posted 3 months ago

Hi Nick Thank you for your order and review. We are so sorry to hear that your plant arrived with you with some damage and your order took longer than expected to get to you! We have reached out directly to resolve this with you! Your Hortology team

Posted 3 months ago

“I might have sent this before. The plant arrive secured but with two leaves having dropped off. I wish to return it for a refund. Please advise how I can do so.”

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Posted 3 months ago

Hello. Thank you for your order and review. We are sorry to hear of your disappointment and have reached out directly to resolve this for you. Your Hortology team

Posted 3 months ago

“Plant arrived in not great condition due to how poorly packaged it was for winter conditions. A box with grab hole gaps in the cardboard with plastic wrap and nothing else in winter is madness. Won’t order again I’m afraid.”

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Posted 6 months ago

Hello Martin, Thank you for your order and review. We have spent a lot of time testing and developing our packaging to ensure this is optimal for protecting your plant on its transit to you, we do sincerely apologise that your plant has not arrived in the best condition possible as you, and we would expect it to! We have reached out directly to resolve this for you. Your Hortology team

Posted 6 months ago

“The pot came in good time and in good condition. I don't have any other experience with Hortology, apart from the barrage of marketing emails received from the moment I placed the order. I did not appreciate this.”

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Posted 6 months ago

“Disappointed that I lost almost half of what I paid for the item in paying for it's Return. Didnt like the item once it arrived & discovered there was no free return policy.”

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Posted 7 months ago

“I ordered a plant as a housewarming present for my son. The plant was fine I have no issues about that the rating is for the delivery. We were told that the delivery would be over night - it wasn't. I had no information from the delivery company and nothing on their tracker I had to phone them up to see when the delivery would be. Several days after the original promise for delivery the plant was delivered my son had to wait in several days in case the delivery was made. Sadly this has put me off ordering from this company again.”

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Posted 9 months ago

“Probably won’t buy plants online again but everything else in order was fine”

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Posted 10 months ago

“Ordering was good and delivery prompt I’m on the fence at moment as it’s first time I’ve used the company and my plant is looking a bit sad. I’m hoping it’ll settle in”

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Posted 11 months ago

“The flowers (flamingo) were not fresh when they have arrived and very small for that price.”

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Posted 1 year ago

“Nice plants”

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Posted 1 year ago

“Took 3 days to actually receive delivery as driver wouldn't leave the plant anywhere. When I unboxed it about a dozen leaves fell off with another dozen barely hanging on. It's a small plant so this has left huge gaps and the whole thing looks pretty sad.”

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Posted 1 year ago

Hi, Thank you for your review, We are so sorry that this has happened. Unfortunately the couriers are unable to leave the order in a safe place without prior permission from the customer. This is to ensure the safety of your order, so we do apologise that this may have taken longer to arrive with you than expected. Your order was dispatched from ourselves on a Wednesday and delivered on the Friday, it was in the box for a little longer than usual, but the order was successfully delivered on the Friday to the safe place location they were provided with via the tracking email. We do again apologise that your order did sustain a little damage during transit resulting in loosing a few leaves! The stems of the Peperomia ordered (and Peperomia in general) are often very fragile with much heavier leaves. This sadly means, despite our best efforts, a few leaves may be lost during transit and this is something that is mentioned on our product page to advise. We sincerely apologise if your plant sustained more leaf loss than usual. If you would like to send us a picture of your plant to info@hortology.co.uk, please do and we will work with you to resolve things. Your Hortology Team

Posted 1 year ago

“Fast delivery and plants wrapped up safely for transport”

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Posted 1 year ago

“It would have been 5* as the plant is perfect, well formed and super healthy. However the experience was let down by the packaging, whilst well secured in the box there was no consideration for the retention of the compost, which was bone dry, and since the box had clearly been upside down at some point was more in the bag than the pot. Fortunately delivery was swift so no harm done just a slightly messy job of washing the plant and re-repotting.”

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Posted 1 year ago

“The banana plant arrived earlier than expected.The plant is too small for the price and leaves were scorched but I had small discount for this.I am disappointed overall with the service.”

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Posted 1 year ago

Hi, Thank you for your order and review. We are sorry to hear that you were disappointed with your order. We have reached out to you directly to resolve this for you. Kind Regards Your Hortology Team.

Posted 1 year ago

“The cacti were healthy but , one was a lit smaller than it should have been .”

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Posted 1 year ago

Hello Alan, Thank you for your review and order. We are sorry to hear that one of your Cacti was smaller than expected, we have reached our privately to try and resolve this with you.

Posted 1 year ago

“Ordered four plants three of which arrived healthy, however, the same can't be said about the Phoenix canariensis. The soil, which was of very poor quality with nothing in it to provide aeration and drainage so the plant would have been bound for root rot had I not replanted it, was so dry I could hardly pierce the moisture meter into it. The lower, older leaves were completely dry (I've now removed these) and the ends of the new leaves are all brown. Also, the delivery guy was unhelpful, bordering rudeness, when I asked him to bring the plants up to the first floor where my flat is he went "why, these are just plants", tossed the box towards me and left without another word. Three stars though as the truth is the other three plants are very nice so I'm happy with those and delivery was extremely quick (the following day).”

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Posted 1 year ago

Hello. Thank you for your order and review. We are sorry to hear of your disappointment with your Phoenix canariensis - Canary Island Date Palm and have reached out directly to resolve this for you. Your Hortology team

Posted 1 year ago

“The pot is really beautiful and great quality; arrived extremely well packed but it took a long time for it to be delivered without any update emails from Hortology.”

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Posted 2 years ago

“Price was good and the packaging was really strong. Marked down as the plant I received had a huge tear through one of the leaves - when it's a fiddle leaf fig and one of the top leaves, it's not good enough to ship out plants with that sort of damage.”

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Posted 2 years ago

Hortology is rated 4.8 based on 8,924 reviews