Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,235 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,235 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th January 2026

868

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Hi there. The order was for four pots and four plants. I was informed after the order was placed that one of the plants wasn't of the right qulity to send. I therefore told customer support I'd prefer to cancel the plants and sourse those myself. I then decided to take the original 3 plants and source another locally. Seemed to work OK. The local market has a plant stall. Then I had to match inner pot etc.”

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Posted 2 weeks ago

“Expensive and slow delivery but happy with pot when it arrived.”

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Posted 3 weeks ago

Hi Kate - thank you for your review. Having looked into this it seems that we dispatched your order 3 days after it was placed. This is a little longer than typical for which we apologise. The delay was due to a backlog of orders due to the really cold weather the week before (which meant we delayed shipping those plants in order for them to still arrive in great condition). We are glad you are happy with the pot despite the slight delay!

Posted 3 weeks ago

“The pots are fine, was in stock ordered , apparently out of stock (1pot) so had to wait when questioned 4 pots sent out then 1 later. DPD couldn’t find the property even thought it’s 30,000 sq feet so 2 days they couldn’t deliver the pot. So all in all 3 stars is generally where I’m at.”

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Posted 3 weeks ago

Hi John Thank you for your review. Two of the pots were not in stock when you ordered. This was indicated on your order confirmation as having a lead time of 1-2 weeks. Our order confirmation is always based on real time information regarding stock levels. It does look like there was some confusion in our subsequent emails where there was a mix up re messaging on the two sizes of the Ryan planters on your order and we sincerely apologise about that. We will drop you a further note privately to explain in more detail. Your Hortology Team

Posted 3 weeks ago

“could be package better lots of new buds knocked off spread in box”

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Posted 2 months ago

“Nice glass but gold mechanism looks a very garish yellow, which makes it look cheap. As it’s plastic it’s not as firm to use as I’d expected. Bit overpriced for the quality.”

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Posted 3 months ago

“Slightly disappointed with the colour of the pots, they are described as washed black on the website but look very much grey. Also one of the screws didn’t fit the nut when putting one of the stands together, so we’ve had to glue it instead. For the cost I’m disappointed.”

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Posted 6 months ago

“Noor plant pot in velvet green. Sturdy well made pot, but very disappointed with the colour, it just looks black in most lights not green which was my reason for buying it. Shame”

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Posted 6 months ago

Hello. Thank you for your order and review. We are sorry to hear of your disappointment with the Noor Plant Pot you have received and have reached out directly in regards to this. Your Hortology team

Posted 6 months ago

“Good quality products. I ordered a large, expensive pot which had sold out. I had no email to keep me in the loop about when it would be delivered. I had to contact the company in the end to ask when it would eventually come. I think better communication is needed.”

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Posted 10 months ago

“Impressive selection of plants, fast delivery, obscene amounts of plastic packaging inside a good. sturdy cardboard box. Dutch growers will listen to big players such as Hortology, get rid of all those plastic sleeves please. Use vegetable ploythene if they must”

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Posted 10 months ago

Hello , Thank you for your order and review. I am sorry you felt our packaging was a little too much but please be assured our packaging is made from recycled material and is fully reusable and also recyclable, including our plastic plant protection wrap. This tubing is to ensure that your plant arrives with you in the best condition possible, and helps keep your plant warmer during the colder months during its journey to you. If you have any questions please don't hesitate to get in touch with our customer service team. Your Hortology Team

Posted 10 months ago

“The plant arrived with a a few broken leaves as the packaging didn't protect them from being bent. 3 Litres of clay pebbles was not enough to fill the pot (I had to use 6L in the end). It took a lot longer than expected to get the plant delivered. Overall, a bit disappointed with the experience.”

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Posted 11 months ago

Hi Nick Thank you for your order and review. We are so sorry to hear that your plant arrived with you with some damage and your order took longer than expected to get to you! We have reached out directly to resolve this with you! Your Hortology team

Posted 11 months ago

“I might have sent this before. The plant arrive secured but with two leaves having dropped off. I wish to return it for a refund. Please advise how I can do so.”

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Posted 11 months ago

Hello. Thank you for your order and review. We are sorry to hear of your disappointment and have reached out directly to resolve this for you. Your Hortology team

Posted 11 months ago

“Plant arrived in not great condition due to how poorly packaged it was for winter conditions. A box with grab hole gaps in the cardboard with plastic wrap and nothing else in winter is madness. Won’t order again I’m afraid.”

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Posted 1 year ago

Hello Martin, Thank you for your order and review. We have spent a lot of time testing and developing our packaging to ensure this is optimal for protecting your plant on its transit to you, we do sincerely apologise that your plant has not arrived in the best condition possible as you, and we would expect it to! We have reached out directly to resolve this for you. Your Hortology team

Posted 1 year ago

“The pot came in good time and in good condition. I don't have any other experience with Hortology, apart from the barrage of marketing emails received from the moment I placed the order. I did not appreciate this.”

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Posted 1 year ago

“Disappointed that I lost almost half of what I paid for the item in paying for it's Return. Didnt like the item once it arrived & discovered there was no free return policy.”

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Posted 1 year ago

“I ordered a plant as a housewarming present for my son. The plant was fine I have no issues about that the rating is for the delivery. We were told that the delivery would be over night - it wasn't. I had no information from the delivery company and nothing on their tracker I had to phone them up to see when the delivery would be. Several days after the original promise for delivery the plant was delivered my son had to wait in several days in case the delivery was made. Sadly this has put me off ordering from this company again.”

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Posted 1 year ago

“Probably won’t buy plants online again but everything else in order was fine”

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Posted 1 year ago

“Ordering was good and delivery prompt I’m on the fence at moment as it’s first time I’ve used the company and my plant is looking a bit sad. I’m hoping it’ll settle in”

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Posted 1 year ago

“The flowers (flamingo) were not fresh when they have arrived and very small for that price.”

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Posted 1 year ago

“Nice plants”

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Posted 2 years ago

“Took 3 days to actually receive delivery as driver wouldn't leave the plant anywhere. When I unboxed it about a dozen leaves fell off with another dozen barely hanging on. It's a small plant so this has left huge gaps and the whole thing looks pretty sad.”

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Posted 2 years ago

Hi, Thank you for your review, We are so sorry that this has happened. Unfortunately the couriers are unable to leave the order in a safe place without prior permission from the customer. This is to ensure the safety of your order, so we do apologise that this may have taken longer to arrive with you than expected. Your order was dispatched from ourselves on a Wednesday and delivered on the Friday, it was in the box for a little longer than usual, but the order was successfully delivered on the Friday to the safe place location they were provided with via the tracking email. We do again apologise that your order did sustain a little damage during transit resulting in loosing a few leaves! The stems of the Peperomia ordered (and Peperomia in general) are often very fragile with much heavier leaves. This sadly means, despite our best efforts, a few leaves may be lost during transit and this is something that is mentioned on our product page to advise. We sincerely apologise if your plant sustained more leaf loss than usual. If you would like to send us a picture of your plant to info@hortology.co.uk, please do and we will work with you to resolve things. Your Hortology Team

Posted 2 years ago

Hortology is rated 4.8 based on 9,235 reviews