Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,393 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,393 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 7th June 2026

Laura N

Hortology 5 star review on 12th April 2026

Ayezah Y

Hortology 5 star review on 18th February 2026

Gary L

Hortology 5 star review on 18th January 2026

Katya

874

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Your charges for delivery are absolutely RIDICULOUS!!”

Helpful Report

Posted 3 weeks ago

Hi Margaret Thank you for your feedback. We totally understand your frustration as we feel it too. We can promise you that we only pass a proportion of the actual courier charges on to our customers. The cost that we incur is significantly higher. Sadly courier costs have increased significantly with many couriers adding fuel surcharges which have also increased significantly due to oil prices. The cost of board for our boxes has also increased significantly. The courier pricing strategies are beyond our control. We absorb as much as possible but do ask for a contribution towards the costs of getting your goods to you. Our preference is to be transparent about shipping charges rather than trying to hide it within the cost of a product. We believe this is a fairer model for most customers. I note you are based in an area that incurs even further surcharges from the couriers being located further from many of the UK hubs, which would make shipping even more expensive for you. We totally understand if this means you no longer wish to purchase from us but would be sorry to see you go. Your Hortology Team

Posted 3 weeks ago

“I’ve ordered quite a few plants from Hortology over the last year or two and the quality of the plants has always been outstanding. The packaging is really good and shipping is super fast in my experience. This time I ordered an Aloe Vera and the quality was again really good, I have to say though that I was a little disappointed with the size of the plant. I ordered the 15cm pot with a plant height of 50cm. The plant I received was not in a 15cm pot, it’s difficult to measure it with the plant in situ but it’s either 13cm or 14cm, it fits inside a 15cm ceramic pot with plenty of room to spare! The plant itself is basically 40cm from the base of the pot not 50cm! One single frond just about reaches 44cms but all the rest are 40cm or less. I do know that plants vary and that there is a ‘tolerance’ but if I had known that the ‘tolerance’ was this significant then I would probably have ordered the next size up! As it is this purchase has left me just a little disappointed as I wanted a substantial plant for a present. I think a 6cm or 10cm difference depending on how you look at it is really pushing it with regards to tolerances. Shame really!”

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Posted 4 months ago

“Ok so ufortunately this isnt going to be a completely glowing report. Lets start with the good. The website was clear, concise and easy to move around, it was super helpful to know which plants fit in which pots, I wish more websites did this. My package arrived on time and was very well wrapped. The bad? My plant was slightly taller thank the box in was delivered in and therefore the plant was resting at an angle which destroyed some of the foliage, this is unfortunate because the plant is otherwise quite healthy looking. I've never owned one of these plants before so I'm hoping I can nurse it to looking good again. In the mean time I've placed it in a way where the damaged parts cant really be seen.”

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Posted 4 months ago

Hello, Thank you for your order and review. We are so sorry to hear that your plant arrived with you a little damaged from its transit to you. Our customer service team have reached out privately to resolve things with you. Kind Regards Your Hortology Team

Posted 4 months ago

“Hi there. The order was for four pots and four plants. I was informed after the order was placed that one of the plants wasn't of the right qulity to send. I therefore told customer support I'd prefer to cancel the plants and sourse those myself. I then decided to take the original 3 plants and source another locally. Seemed to work OK. The local market has a plant stall. Then I had to match inner pot etc.”

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Posted 5 months ago

“Expensive and slow delivery but happy with pot when it arrived.”

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Posted 6 months ago

Hi Kate - thank you for your review. Having looked into this it seems that we dispatched your order 3 days after it was placed. This is a little longer than typical for which we apologise. The delay was due to a backlog of orders due to the really cold weather the week before (which meant we delayed shipping those plants in order for them to still arrive in great condition). We are glad you are happy with the pot despite the slight delay!

Posted 6 months ago

“The pots are fine, was in stock ordered , apparently out of stock (1pot) so had to wait when questioned 4 pots sent out then 1 later. DPD couldn’t find the property even thought it’s 30,000 sq feet so 2 days they couldn’t deliver the pot. So all in all 3 stars is generally where I’m at.”

Helpful Report

Posted 6 months ago

Hi John Thank you for your review. Two of the pots were not in stock when you ordered. This was indicated on your order confirmation as having a lead time of 1-2 weeks. Our order confirmation is always based on real time information regarding stock levels. It does look like there was some confusion in our subsequent emails where there was a mix up re messaging on the two sizes of the Ryan planters on your order and we sincerely apologise about that. We will drop you a further note privately to explain in more detail. Your Hortology Team

Posted 6 months ago

“could be package better lots of new buds knocked off spread in box”

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Posted 7 months ago

“Nice glass but gold mechanism looks a very garish yellow, which makes it look cheap. As it’s plastic it’s not as firm to use as I’d expected. Bit overpriced for the quality.”

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Posted 9 months ago

“Slightly disappointed with the colour of the pots, they are described as washed black on the website but look very much grey. Also one of the screws didn’t fit the nut when putting one of the stands together, so we’ve had to glue it instead. For the cost I’m disappointed.”

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Posted 1 year ago

“Noor plant pot in velvet green. Sturdy well made pot, but very disappointed with the colour, it just looks black in most lights not green which was my reason for buying it. Shame”

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Posted 1 year ago

Hello. Thank you for your order and review. We are sorry to hear of your disappointment with the Noor Plant Pot you have received and have reached out directly in regards to this. Your Hortology team

Posted 1 year ago

“Good quality products. I ordered a large, expensive pot which had sold out. I had no email to keep me in the loop about when it would be delivered. I had to contact the company in the end to ask when it would eventually come. I think better communication is needed.”

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Posted 1 year ago

“Impressive selection of plants, fast delivery, obscene amounts of plastic packaging inside a good. sturdy cardboard box. Dutch growers will listen to big players such as Hortology, get rid of all those plastic sleeves please. Use vegetable ploythene if they must”

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Posted 1 year ago

Hello , Thank you for your order and review. I am sorry you felt our packaging was a little too much but please be assured our packaging is made from recycled material and is fully reusable and also recyclable, including our plastic plant protection wrap. This tubing is to ensure that your plant arrives with you in the best condition possible, and helps keep your plant warmer during the colder months during its journey to you. If you have any questions please don't hesitate to get in touch with our customer service team. Your Hortology Team

Posted 1 year ago

“The plant arrived with a a few broken leaves as the packaging didn't protect them from being bent. 3 Litres of clay pebbles was not enough to fill the pot (I had to use 6L in the end). It took a lot longer than expected to get the plant delivered. Overall, a bit disappointed with the experience.”

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Posted 1 year ago

Hi Nick Thank you for your order and review. We are so sorry to hear that your plant arrived with you with some damage and your order took longer than expected to get to you! We have reached out directly to resolve this with you! Your Hortology team

Posted 1 year ago

“I might have sent this before. The plant arrive secured but with two leaves having dropped off. I wish to return it for a refund. Please advise how I can do so.”

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Posted 1 year ago

Hello. Thank you for your order and review. We are sorry to hear of your disappointment and have reached out directly to resolve this for you. Your Hortology team

Posted 1 year ago

“Plant arrived in not great condition due to how poorly packaged it was for winter conditions. A box with grab hole gaps in the cardboard with plastic wrap and nothing else in winter is madness. Won’t order again I’m afraid.”

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Posted 1 year ago

Hello Martin, Thank you for your order and review. We have spent a lot of time testing and developing our packaging to ensure this is optimal for protecting your plant on its transit to you, we do sincerely apologise that your plant has not arrived in the best condition possible as you, and we would expect it to! We have reached out directly to resolve this for you. Your Hortology team

Posted 1 year ago

“The pot came in good time and in good condition. I don't have any other experience with Hortology, apart from the barrage of marketing emails received from the moment I placed the order. I did not appreciate this.”

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Posted 1 year ago

“Disappointed that I lost almost half of what I paid for the item in paying for it's Return. Didnt like the item once it arrived & discovered there was no free return policy.”

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Posted 1 year ago

“I ordered a plant as a housewarming present for my son. The plant was fine I have no issues about that the rating is for the delivery. We were told that the delivery would be over night - it wasn't. I had no information from the delivery company and nothing on their tracker I had to phone them up to see when the delivery would be. Several days after the original promise for delivery the plant was delivered my son had to wait in several days in case the delivery was made. Sadly this has put me off ordering from this company again.”

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Posted 1 year ago

“Probably won’t buy plants online again but everything else in order was fine”

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Posted 1 year ago

“Ordering was good and delivery prompt I’m on the fence at moment as it’s first time I’ve used the company and my plant is looking a bit sad. I’m hoping it’ll settle in”

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Posted 2 years ago

Hortology is rated 4.8 based on 9,393 reviews