Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,204 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th January 2026

865

Anonymous

Anonymous // 01/01/2019

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English

“Absolutely brilliant company. The plants I sent for were in pristine condition, so very healthy and happy. I couldn't believe how quickly they arrived, and how well packed they were in lots of recyclable packaging. Really, really healthy and good sized plants. The best I've ever ordered. I will definitely be shopping here again. It's always a little worrying buying plants online, but these were beauties, all three of them. Incredible happy customer.”

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Posted 2 years ago

“Great product communication and delivery”

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Posted 2 years ago

“Beautiful plant received very quickly and in excellent order. Thank you.”

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Posted 2 years ago

“My lovely little plant arrived, well packaged and arrived in two days. Absolutely faultless service. I will definitely be ordering more from Hortology”

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Posted 2 years ago

“Very healthy Peace Lily "Sensation" arrived, exactly as described and extremely well packaged.”

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Posted 2 years ago

“Beautiful pots, excellent quality”

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Posted 2 years ago

“Plant was perfect and in great condition.”

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Posted 2 years ago

“These plants are very healthy and in good condition. The packaging to protect them is very good too. Recommended.”

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Posted 2 years ago

“Fantastic products, all packaged really well to arrive in prime condition. Highly recommended.”

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Posted 2 years ago

“Love the house plants, hope they are hardier than the ones I'm replacing that succumbed to the months of cold and dark weather”

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Posted 2 years ago

“Great soils! Ordering again.”

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Posted 2 years ago

“I love Hortology. The plants are always so healthy and everything is always carefully packaged. The range you can choose from is vast and it looks beautiful and is very well made. I also really appreciate how they tell you which are pet friendly.”

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Posted 2 years ago

“Lovely pot. Nice natural finish. Goes well with my decor”

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Posted 2 years ago

“Best choice of beautiful pots by FAR!”

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Posted 2 years ago

“I am really pleased with the large indoor pot I ordered good value and perfect condition , delivery's was vey quick and the item was ,love it, I will definitely buy more items”

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Posted 2 years ago

“Rally good quality plant pot, far better than we expected however despite us checking the measurements we were unable to use it for the intended plant due to the thickness of the pots walls. The shape and wall thickness made the pot smaller than expected but it’s to nice to return so we are keeping it .”

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Posted 2 years ago

“Great ceramic planter!!”

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Posted 2 years ago

“I love hortology, they rear wonderfully strong beautiful plants. The packaging is excellent, even the craziest delivery person ( not that's a thing of course) cannot damage them. The whole service from purchase to delivery is smooth, efficient and friendly.they aren't cheap, but then neither is any first class service Worth every penny, thank you team Hortology 😁”

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Posted 2 years ago

“The bowl I ordered is beautifully made, even better in reality ! I am tempted to order another .”

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Posted 2 years ago

“My plant arrived really quickly and in good condition. Would defo buy from them again! Also a much better price compared to some others.”

Hortology 5 star review on 30th March 2023

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Posted 2 years ago

Hortology is rated 4.8 based on 9,204 reviews