Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,189 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,189 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 13th December 2025

864

Anonymous

Anonymous // 01/01/2019

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English

“Always a great experience. I have been buying plants for the past 8 years and I have never had a bad experience. Great quality plants and reliable delivery.”

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Posted 2 weeks ago

“Fabulous plants and speedy turn around time.”

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Posted 2 weeks ago

“We ordered this plant stand for our banana plant and it fits perfectly. It is very sturdy and stable and has a very nice finish too!”

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Posted 2 weeks ago

“Arrived in great condition really well packaged , delivered with care and great value for money.”

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Posted 2 weeks ago

“could be package better lots of new buds knocked off spread in box”

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Posted 3 weeks ago

“Moisture probe works well, a great gauge of how damp or dry the soil is for my indoor plants”

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Posted 3 weeks ago

“Brilliant staff, quality of my living plant was excellent, 👌💯”

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Posted 3 weeks ago

“Package arrived well protected and the pot looks great in situ”

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Posted 3 weeks ago

“Beautiful pot! Lovely colour and made with quality materials. It looks even better in real life than in the pictures. Delivery was very fast.”

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Posted 3 weeks ago

“Brilliant pot , very good efficient service. Highly recommended”

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Posted 3 weeks ago

“This is the only plant company I’ve transacted with which had the integrity to flag a plant wasn’t fit for sale before they sent it out, and they gave me the opportunity to select another plant. I loved this. When my selection did arrive it was in exceptional condition, pest free and packaged with real care.”

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Posted 3 weeks ago

“Lovely pots arrived exceptionally well packed, would definitely recommend”

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Posted 3 weeks ago

“pleased with the service.”

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Posted 3 weeks ago

“Excellent service, particularly helpful staff, happy to assist when I made contact to amend my order. Good quality products as described. Will certainly buy again from Hortology.”

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Posted 3 weeks ago

“Wonderful plants, beautifully packed. Speedy delivery.”

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Posted 3 weeks ago

“Lovely pot! Delivered very quickly,well packed!”

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Posted 3 weeks ago

“I received my order from Hortology very promptly and ever since I have been using the fertiliser for my indoor house plants (which are growing in water) they have been positively thriving. I highly recommend this company!”

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Posted 4 weeks ago

“Very pleased with red bunny ears plant.The pot are very nice to and just enough room to be able to get the plants in and out for watering when needed. Many thanks Jane.”

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Posted 4 weeks ago

“The pots arrived well packaged and as described, however delivery was late and communication from the courier poor.”

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Posted 4 weeks ago

“I’ve placed 3 orders now and have been beyond happy each and every time. The plants have all been incredibly healthy and the pots gorgeous quality too. Highly recommend!”

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Posted 4 weeks ago

Hortology is rated 4.8 based on 9,189 reviews