Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,194 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,194 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 6th January 2026

866

Anonymous

Anonymous // 01/01/2019

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English

“Good products.”

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Posted 3 weeks ago

“The service is excellent - prompt delivery and well packed. The variety of choices is very good and I have not been disappointed by any of the plants I have ordered.”

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Posted 3 weeks ago

“Very happy with my first order with Hortology. Great communication and packed and delivered with great care. Would highly recommend”

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Posted 3 weeks ago

“Nice easy to use website. Order arrived very quickly even in December and was well and securely packaged.”

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Posted 3 weeks ago

“I’m not sure how to review except to say it was easy enough to place the order. Apparently the receiver didn’t know who it had come from. I did add a message as it was a gift to welcome a new baby.”

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Posted 3 weeks ago

“Always a great experience. I have been buying plants for the past 8 years and I have never had a bad experience. Great quality plants and reliable delivery.”

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Posted 3 weeks ago

“Fabulous plants and speedy turn around time.”

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Posted 3 weeks ago

“We ordered this plant stand for our banana plant and it fits perfectly. It is very sturdy and stable and has a very nice finish too!”

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Posted 3 weeks ago

“Arrived in great condition really well packaged , delivered with care and great value for money.”

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Posted 3 weeks ago

“could be package better lots of new buds knocked off spread in box”

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Posted 3 weeks ago

“Moisture probe works well, a great gauge of how damp or dry the soil is for my indoor plants”

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Posted 3 weeks ago

“Brilliant staff, quality of my living plant was excellent, 👌💯”

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Posted 3 weeks ago

“Package arrived well protected and the pot looks great in situ”

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Posted 4 weeks ago

“Beautiful pot! Lovely colour and made with quality materials. It looks even better in real life than in the pictures. Delivery was very fast.”

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Posted 4 weeks ago

“Brilliant pot , very good efficient service. Highly recommended”

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Posted 4 weeks ago

“This is the only plant company I’ve transacted with which had the integrity to flag a plant wasn’t fit for sale before they sent it out, and they gave me the opportunity to select another plant. I loved this. When my selection did arrive it was in exceptional condition, pest free and packaged with real care.”

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Posted 4 weeks ago

“Lovely pots arrived exceptionally well packed, would definitely recommend”

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Posted 4 weeks ago

“pleased with the service.”

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Posted 4 weeks ago

“Excellent service, particularly helpful staff, happy to assist when I made contact to amend my order. Good quality products as described. Will certainly buy again from Hortology.”

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Posted 4 weeks ago

“Wonderful plants, beautifully packed. Speedy delivery.”

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Posted 4 weeks ago

Hortology is rated 4.8 based on 9,194 reviews