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Hortology Reviews

4.8 Rating 9,369 Reviews
97 %
of reviewers recommend Hortology
Company Reviews Product Reviews
864
 Metrics Info
4.8
Based on 9,369 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
2 - 3 Hours
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Janet B
Verified Buyer
“I have used Hortology for a very long time without issue but, recently, I had an issue wth a plant I bought some time ago but Hotology were quick to respond to my photos and emails and agreed speedily to repalce the plant for me. The replacement arrived in excellent condition by Priority Dispatch and I am more than happy both with the new plant and the way in which Hortology dealt with my difficulty. I would have no hesitation in recommending them, both for quality of merchandise and for customer service.”
Helpful Report
Posted 3 weeks ago
Jacquie C
Verified Buyer
“As usual Hortology gives excellent service with top quality plants and very quick delivery. I always buy plants from this company as they never fail to thrive and put a smile on my face. Thank you for the love and care you give your plants.”
Helpful Report
Posted 3 weeks ago
Maria F
Verified Buyer
“Lovely plant pot, fast delivery, and the sizing guide is excellent.”
Helpful Report
Posted 3 weeks ago
Kerensa C
Verified Buyer
“Really good filters to find what I was looking for. A beautiful pot at a reasonable price. Delivery was quick and the pot packaged safely in recyclable packaging. I will definitely use again to find beautiful unusual plant pots.”
Helpful Report
Posted 3 weeks ago
Nick S
Verified Buyer
“This is the second of the Esra pots I have bought. Very nice quality and packaged very securely… Oh and fast postage too!”
Helpful Report
Posted 1 month ago
Christine P
Verified Buyer
“Great company plant delivered as described”
Helpful Report
Posted 1 month ago
Maria M
Verified Buyer
“Great delivery and very reliable”
Helpful Report
Posted 1 month ago
Isabel S
Verified Buyer
“Plant& Pot were perfect. Always pleased with everything I buy from Hortology.”
Helpful Report
Posted 1 month ago
Fiona S
Verified Buyer
“Fast dispatch of excellent products for my succulents and well packed.”
Helpful Report
Posted 1 month ago
Dawid J
Verified Buyer
“I highly recommend this seller. The plant arrived in good condition, was carefully packed, and looks healthy. Everything was as described, and the whole ordering process was smooth and hassle-free. I am very happy with my purchase and would gladly buy again.”
Helpful Report
Posted 1 month ago
Ruth W
Verified Buyer
“Beautiful pot, fast delivery”
Helpful Report
Posted 1 month ago
Josiane B
Verified Buyer
“I am delighted with my pot, Hortology never fails to please. Excellent quality!”
Helpful Report
Posted 1 month ago
Gail B
Verified Buyer
“Beautiful so healthy plant arrived today stunning love it 😊”
Helpful Report
Posted 1 month ago
Michael M
Verified Buyer
“Super company, communication was superb. I would recommend to anyone”
Helpful Report
Posted 1 month ago
Kevin N
Verified Buyer
“Good communication. Well packaged. Excellent products.”
Helpful Report
Posted 1 month ago
Claire K
Verified Buyer
“The ceramic pots were lovely and so well packaged, so thanks for that.”
Helpful Report
Posted 1 month ago
Roman O
Verified Buyer
“Fast delivery and very good condition”
Helpful Report
Posted 1 month ago
Charlie F
Verified Buyer
“Great plant, well packaged and arrived in good time, great value for the price and looks awesome.”
Helpful Report
Posted 1 month ago
Jyoti S
Verified Buyer
“The plant itself is of good quality, but the liner inside the planter is not the right size. I selected the plant, planter, and added the kit, assuming everything would fit well since it was all included by default. Unfortunately, there is a noticeable gap between the liner and the planter pot. Additionally, the 3-liter clay bag is insufficient for the size of both the planter and the liner. I wanted to try a hydro plant for the first time, but based on this experience, I’m not sure if I would purchase from this website again. Photo attached for reference.”
Helpful Report
Posted 1 month ago
Hello, Thank you for your order and review. We’re pleased to hear that you were happy with the quality of the plant itself, though we’re sorry to hear that the HydroKit was not what you expected. The liner included as part of the HydroKit is the smallest recommended liner available for the plant itself. This is size liner is included to ensure the plant can sit flush at the base of the liner, allowing the Water Level Indicator to provide an accurate reading. The liner provided is therefore linked to the plant size, rather than the planter you selected. For a liner specifically recommended for your chosen planter, we would recommend selecting the “Add the plant pot liner” option on the planter product page or once the chosen planter has been added to the basket, as this will add the recommended liner size for that particular pot to your basket. In regard to the Hydrogranules, these are also linked to the plant rather than the planter size. We include a smaller bag in the HydroKit to help avoid customers receiving excessive amounts, as the quantity required can vary depending on the size and style of planter used. Our customer service team has reached out to you directly to help resolve this for you. Please accept our sincere apologies for any disappointment that has been caused. Your Hortology Team
Posted 1 month ago
A C
Verified Buyer
“Great choice of plants and pots. Packaged really well and timely delivery. Very happy.”
Helpful Report
Posted 1 month ago
Hortology is rated 4.8 based on 9,369 reviews
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