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Hortology Reviews

4.8 Rating 8,251 Reviews

97 %

of reviewers recommend Hortology

Company Reviews

4.8

Based on 8,251 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Hortology 5 star review on 17th April 2024

Hortology 5 star review on 15th April 2024

Hortology 5 star review on 15th April 2024

Hortology 5 star review on 1st April 2024

Hortology 5 star review on 29th March 2024

Hortology 5 star review on 15th March 2024

Hortology 5 star review on 15th March 2024

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my plant in poor condition reported it straight away was told if I had read the conditions it says it can be nearly dead when you receive it . After trying to revive it what leafs are left have gone all brown! If this is posting plants go to your local garden centre and bring it home yourself. Unhappy customer Robert”

Posted 2 weeks ago

Hi Robert, Thank you for your order and review. We are so sorry to hear that you are disappointed with the Pachira that you have received. We truly regret any misunderstanding that occurred when you reached out to us concerning the state of your plant upon arrival. As your initial contact with us was in regards to leave loss and one leaf being damaged we did advise that unfortunately due to the fragile nature of the stems and leaves of the Pachira, some leaf/stem loss/damage may occur despite our best efforts to avoid this. Please rest assured that we thoroughly inspect the health of all our plants before they are sent out, as we aim to deliver them in the best possible condition. We have reached out to you directly regarding the issue of the browning leaves and will of course work with you to resolve things. Your Hortology team

Posted 2 weeks ago

“Really excellent shopping experience. They have a huge range of houseplants and beautiful pots. The plants are healthy and exactly as described. The packaging was done with real care and attention. There was a slight issue with the delivery date which was immediately rectified; communication with their customer service team was extremely efficient and polite. I would highly recommend using this company for your houseplants!”

Posted 4 weeks ago

“Product and delivery perfect. Have already purchased more goods.”

Posted 4 weeks ago

“Very pleased with the order, every time I receive plants and pots they’re pristine and great quality.”

Posted 4 weeks ago

“I ordered 3 house plants. They arrived in excellent condition, so well packaged and watered. Thank you!”

Posted 1 month ago

“I absolutely love my new plant pot. It has made my old plant (which had outgrown it's original pot and was in a sorry state) look stunning. It now has more room to grow but look stylish whilst doing so.”

Posted 1 month ago

“Excellent polite service and I will certainly use and recommend this company.”

Posted 1 month ago

“Overall great experience with hortology- quick processing of my orders, next day shipping for plants, protective packaging for plants and pots, and responded quickly to my questions. However, plant sizes often are 5-15cm off the listed size whether bigger or smaller so it’s hard to know what you’re getting. The size in height also includes the pot so it was much smaller than expected.”

Posted 1 month ago

“Excellent plants,packaging strong and plant safety minded,delivery on time”

Posted 1 month ago

“Arrived in good time and very well packaged.”

Posted 1 month ago

“The delivery was well packaged and arrived on time, the product is great quality.”

Posted 1 month ago

“I ordered an Aloe Vera plant for Mother's Day. Nice healthy plant and quick delivery.”

Posted 1 month ago

“Products , good , price good”

Posted 1 month ago

“Plant arrived on time and in great condition, bought as a gift. But definitely going to get something for myself.”

Posted 1 month ago

“Fantastic service by Hortology. I found that the ordering process and delivery to be very efficient. Above all, the condition that the plants arrive in is excellent. Feel really happy with my purchase so far and would highly recommend.”

Posted 1 month ago

“The choices are fantastic and I took ages trying to decide which plant container to choose. I am very happy with ny choice and would definitely go to Hortology again if I need anything to do with plants and pots!”

Posted 1 month ago

“Wanted a plant mister that was ornamental and couldn’t be happier with the one I ordered. Looks great next to the plant as well. Both me and my Calathea are very happy!”

Posted 1 month ago

“Used alternative on-line plant suppliers before and this has been the best experience. Plants are lovely and range of pots excellent. All well packed and delivered quickly.”

Posted 1 month ago

“I found the website to have a great search filter, to help me find the plants best suited to the areas of our home we were wanting to populate. The order arrived really quickly with good tracking information. The plants were all in healthy condition and were well packed and undamaged. The care information given for each plant is really good - hopefully I’ll keep them happy!”

Hortology 5 star review on 15th March 2024

Hortology 5 star review on 15th March 2024

Hortology 5 star review on 15th March 2024

Posted 1 month ago

“Absolutely fantastic plants! They all arrived in very good health, and actually looked better than the photos. My only reason for not giving them 5 stars is that they used an awful lot of plastic packaging. I hope they change this as otherwise it is faultless!”

Posted 1 month ago

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Hortology is rated 4.8 based on 8,251 reviews