Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 8,855 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,855 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 8th April 2025

841

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Advertise things that they obviously don't actually have in stock and then after ordering say there is a supply problem. Common problem these days.”

Helpful Report

Posted 2 weeks ago

“Unfortunately the colour was nothing like the one advertised, I know they are all slightly different but the colour green was so dark all over (in daylight) and indoors it almost looked as if the colour was black, the supposedly orange top was almost non existent with just a few splodges here and there around the top. After speaking to them and showing them photographs they gave me a very small refund. Not sure I would shop there again as could not take the chance on colour of things.”

Helpful Report

Posted 2 months ago

Hi Pauline, We’re sorry to hear that the pot’s colour wasn’t quite what you expected. Since many of our pots are handmade, each one has its own unique finish. We do our best to highlight these variations on the product page with detailed descriptions and images. We sincerely apologise if the pot you received was darker than anticipated. If there’s anything else we can do to help, please don’t hesitate to reach out to our Customer Service Team, we will be happy to help. Your Hortology Team

Posted 2 months ago

“Great customer service and communication from the team. However, 2 out of 3 plants I ordered came in a bad state... Very disappointed”

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Posted 2 months ago

Hi Joanna, Thank you for your order and review. We are so sorry to hear that your order has arrived with you with some damaged plants! We have reached out to you directly to resolve things. Once again please accept our sincere apologies. Kind Regards Your Hortology Team

Posted 2 months ago

“I purchased a cactus, the packaging was very poor and it arrived very damaged, I asked for a replacement and for it to be correctly packaged this time .but this was also damaged, so I received a refund less this shipping costs. Not sure why I had to pay the shipping as it was the only item I purchased. This all took a long time to sort - I had emailed them directly but they said they didn't receive them.. something wrong with their email system ? Emails did work when I emailed them through their contact form. In the meantime I did contact them via Facebook and their social media person was helpful”

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Posted 4 months ago

“This peperomia arrived a bit beaten up and covered in soil, since then it's lost more leaves than I expected.”

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Posted 4 months ago

Hello Theo. Thank you for your order and review. We are sorry to hear of your disappointment and have reached out directly to resolve this for you. Your Hortology team

Posted 4 months ago

“Was told it was going to be delivered 3 days ago still not here”

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Posted 5 months ago

Hi Ryan, Thank you for your order and review. We are so sorry to hear that your order has not yet arrived with you. We have reached out directly to resolve things with you. Kind Regards Your Hortology Team

Posted 5 months ago

“was given a voucher as a present for £25, its hard to find a decmt plant for this price plus postage is another £5 . My local nursury has an excellent house plant section , same plant was basically half price. Nice plants but far too expensive.”

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Posted 5 months ago

“Plant wasn't packaged well and had lost a lot of leaves during shipping”

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Posted 6 months ago

Hello. Thank you for your order and review. We are sorry to hear of your disappointment with your plant and the damage / leaf loss that is has sustained! We have reached out directly to resolve this for you. Your Hortology team

Posted 6 months ago

“Good and bad experiences recently - a lovely plant pot which arrived well-packed and exactly what I was looking for. I subsquently ordered a Lisbon plant pot stand, which was extremely over-priced for what arrived particularly when postage costs are taken into account. It was poorly made, unfinished and the legs were different lengths so it wobbled.”

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Posted 1 year ago

Hello. Thank you for your order and review. We are sorry to hear of your disappointment with the Lisbon Pot Stand that you have received. We have reached out directly to resolve this for you. Your Hortology team

Posted 1 year ago

“I received my plant in poor condition reported it straight away was told if I had read the conditions it says it can be nearly dead when you receive it . After trying to revive it what leafs are left have gone all brown! If this is posting plants go to your local garden centre and bring it home yourself. Unhappy customer Robert”

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Posted 1 year ago

Hi Robert, Thank you for your order and review. We are so sorry to hear that you are disappointed with the Pachira that you have received. We truly regret any misunderstanding that occurred when you reached out to us concerning the state of your plant upon arrival. As your initial contact with us was in regards to leave loss and one leaf being damaged we did advise that unfortunately due to the fragile nature of the stems and leaves of the Pachira, some leaf/stem loss/damage may occur despite our best efforts to avoid this. Please rest assured that we thoroughly inspect the health of all our plants before they are sent out, as we aim to deliver them in the best possible condition. We have reached out to you directly regarding the issue of the browning leaves and will of course work with you to resolve things. Your Hortology team

Posted 1 year ago

“Really nice pots but the sizing on the website for both pots (from separate collections) were not accurate, so I’d be careful if you’re wishing to purchase specific sized pots.”

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Posted 1 year ago

Hi, Thank for your order and review, We are sorry to hear that you are unhappy with the sizing of your pots. Pot sizes can vary to some extent due to their handmade nature but the sizes provided should always be there or thereabouts. If they are significantly different and they are therefore unsuitable we would usually offer a free collection to return them. We are sincerely sorry if this did not happen and will contact you directly to get this resolved. Your Hortology Team

Posted 1 year ago

“The plant arrived in less than prime condition. I certainly wouldn't order from here again.”

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Posted 1 year ago

Hello Greg, Thank you for your order and review. We are sorry to hear of your disappointment and have reached out directly to resolve this for you. Your Hortology team

Posted 1 year ago

“Unfortunately this was disappointing. The plant was tiny, dry and shriveled and the pot ordered according to the dimensions on the website was too big. The sad plant is dead after three weeks and the pot is empty.”

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Posted 1 year ago

Hello Theo, Thank you for your order and review and we are sorry to hear of your disappointment. We recommend a pot with a 9.5cm opening for the plant you purchased, however the pot on your order has an opening of 11.5cm so much larger? We shall reach out to you directly to resolve the plant issue. Your Hortology team

Posted 1 year ago

“Not your fault. I think I just ordered badly. Delivery was prompt, and you managed to do it on the day, although you didn't think you could. I thought the leaf was much brighter and lighter than it is in reality, and I don't much like the pot. I chose carefully, but it is one of the hazards of buying from a picture. It was quite an expensive present but isn't at all interesting. I have seen much nicer at Waitrose for about half the price. My previous experience of Hortology was excellent, so I am not giving up on you”

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Posted 1 year ago

“Unfortunately my cactus had one of the big leaves snapped of.”

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Posted 1 year ago

Hello Rhona, Thank you for your order and review. We are sorry to hear your cactus arrived with some damage/scarring. We have reached out directly to resolve this. Your Hortology team

Posted 1 year ago

“Ordered 3 plants, 2 ferns and a palm. When they arrived the compost in the pots was as dry a dust- no exaggeration. The ferns seem okay after TLC, the palm has die back on a few fronds. Will not use the company again, there are far better out there.”

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Posted 2 years ago

Hello Robert, Thank you for your order and review, this is the first we have heard of this and can only apologise. We shall reach out directly for photos of your palm so we can resolve this for you. Your Hortology team

Posted 2 years ago

“I have ordered 2 plant pots recently - they are nice however, the colours don't match the product pictures advertised on your website...”

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Posted 2 years ago

Hello Joanna, Thank you for your order and review, we are sorry to hear you are unhappy with the colour/shade of your pots. We do show a selection of images on our pot product pages to show the variation in the colour/shade we expect to see. As they are handmade, every one is unique and we do mention on their page that slight imperfections and variations may occur in colour, shape and size. Should you feel the pot you have received is outside of this variation please do drop us an email with a photo to info@hortology.co.uk Your Hortology Team

Posted 2 years ago

“Plants smaller than equivalent at garden centres for same prices.Delivery expensive”

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Posted 2 years ago

Hi Martin Thank you for taking the time to leave a review. We are sorry to hear you do not feel we are value for money as we do our best to keep our prices as competitive as possible. We also subsidise our delivery costs quite significantly. When only ordering very small plants we do appreciate that £4.99 may seem a lot relatively speaking, however delivery is a flat rate for all orders up to a value of £150 and you can get a lot of pots and plants for the same delivery charge making it very cost effective. Kind regards - Your Hortology Team

Posted 2 years ago

“Chinese tat at European prices Would never use this vendor again.”

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Posted 2 years ago

Hi William Thank you for your review. You order was mainly plants and pots from us, all of which were all grown or made in Europe which has confused us somewhat? We do offer some accessories that are sourced from China such as atomisers and other accessories. However if you are unhappy with the items you have purchased you are welcome to return them for refund. Your Hortology Team

Posted 2 years ago

“I was told my order wouldn't be shipped until the cold spell was over, then it got shipped anyway two weeks later when temperatures were still below zero. Two of the plants I ordered arrived looking pretty sad. I wouldn't have minded waiting if it meant the plants would be better off, but now I neither got good-looking plants nor an order that arrived on time...”

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Posted 2 years ago

Hi Lovisa We are sorry to hear your plants did not arrive in good condition. Why would you not just let us know so we can put things right for you? Having checked back on your order, it was not delayed more than 1 day beyond original expectation due to the out of stock item that was ordered that had a 1-2 week lead time? We had originally asked if you would like the plants sent in advance whilst waiting for the pot, but then that really cold sub-zero weather came along and we stopped shipping plants for the spell. However temperatures were back to acceptable conditions when your plants were dispatched so there should not be any cold weather damage. If they have suffered in transit however, all you need do is let us know and send a photo at the time..... Your Hortology Team

Posted 2 years ago

Hortology is rated 4.8 based on 8,855 reviews