Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 8,924 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,924 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 27th May 2025

847

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Plants arrived in good condition. Nice size.”

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Posted 2 weeks ago

“Slightly disappointing as it is not as brightly coloured as in the photo but kept it anyway !”

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Posted 3 weeks ago

“Lovely transaction. Ordered a pot and it arrived. It wasn’t broken. Winner”

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Posted 3 weeks ago

“Good quality products, very well packaged. Helpful website, easy to navigate and nice features such as plant tips and help finding pots.”

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Posted 1 month ago

“Great range of good products generally”

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Posted 1 month ago

“Ordered on Sunday, arrived on Thursday. Very well packed. Almost too well. Individually bagged. 2 of the 3 plants were in great condition. My Silver bay had yellowing leaves and some damage...”

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Posted 1 month ago

“The plantpots are beautiful. The liners are flimsy and not worth the money. I'd like to see the liners being given away with the pots which would be a great incentive to buy more.”

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Posted 1 month ago

“Speedy delivery good communication”

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Posted 2 months ago

“Like the pots and plants look healthy. Good Customer Service, who respinded quickly and positivley about my complaint regardss delvery-see below. Delivery appallling via parcel Force. Supposedly 24 hour, took from 13th to 18th March to arrive. So time from despatch to arrival was too long and risked damaging the plants. I informed Hortology who said they speak to Parcel Force as it had been sent next day delivery.”

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Posted 2 months ago

“absolutely beautiful plant pots very artisan and unique will try to purchase houseplants as well”

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Posted 2 months ago

“I heard about Hortology on line lots of unusual Pots. Quick service”

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Posted 2 months ago

“Nice prompt delivery . Goods met my requirements exactly. Will buy with Hortology again.”

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Posted 3 months ago

“High quality pot it met all our expectations looks great.”

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Posted 3 months ago

“Lovely plants arrived in excellent condition. The pots were beautiful too. Delivery took a week but good things are worth waiting for. I was somewhat disappointed that one plant, which I had been waiting on notification for because it was out of stock, went out of stock again in less than 24 hours because staff were slow to reply to my email requesting it be added to my order. If not for this, I would have given 5 stars.”

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Posted 3 months ago

“Great product selection and quality. Website easy to navigate and quick checkout process which adds to customer experience. Discount codes sent to me but only apply with spend over £50 so couldn’t use for a single item order.”

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Posted 4 months ago

“A healthy and good looking plant, together with the Hydroculture kit, which is essential for this system. The plant, water level meter and ceramic pebbles seemed reasonable value, but the flimsy polythene plant liner was poor and the formulex plant food was very expensive compared to Amazon.”

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Posted 4 months ago

“The plants came in excellent condition. The plant pot is gorgeous and looks great with the fern in it in my sitting room. A problem with the mister was quickly resolved. The only reason I’m not giving 5 stars is because the mister is not great quality but other than that 5 stars”

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Posted 4 months ago

“The plants arrived well packaged, they're all very healthy and look great in their new pots! The aloe vera had a broken/snapped leaf and another leaf was bent over .. presumably during the packaging process. Its still a lovely plant but thats why I gave 4 stars not 5. The pots and liners are exactly as expected. Overall my rating is nearer 4.8 stars but I didnt have that option!”

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Posted 5 months ago

“As ever delivery & packaging top notch .”

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Posted 5 months ago

“First time on here and my first order arrived promptly. Good communications, with my order arriving correct and well-packaged. Highly recommend this website.”

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Posted 6 months ago

Hortology is rated 4.8 based on 8,924 reviews