Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,192 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 6th January 2026

866

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The delivery was on time”

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Posted 16 hours ago

“Bought as xmas present for son in law and he was very happy with it”

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Posted 1 week ago

“Good products.”

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Posted 2 weeks ago

“I’m not sure how to review except to say it was easy enough to place the order. Apparently the receiver didn’t know who it had come from. I did add a message as it was a gift to welcome a new baby.”

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Posted 2 weeks ago

“Very pleased with red bunny ears plant.The pot are very nice to and just enough room to be able to get the plants in and out for watering when needed. Many thanks Jane.”

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Posted 1 month ago

“The pots arrived well packaged and as described, however delivery was late and communication from the courier poor.”

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Posted 1 month ago

“Nice pot. Quite pricey and took over two weeks to deliver, and they offered me a 10% discount as there was some minor damage. Giving 4 stars despite this, because the pot is what I was looking for and I couldn’t find it anywhere else. I appreciated being offered the discount as the small imperfection is easily hidden from view.”

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Posted 1 month ago

“Healthy looking plant, sturdy & bright foliage Clear easy website. Ease of ordering. Ok delivery”

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Posted 1 month ago

“Good product - but I thought the delivery was very slow until I discovered the sodden package hidden by the corner of my house in a flower bed. Luckily, the Citrus feed is in a plastic bottle So is unaffected.”

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Posted 1 month ago

“This pot is gorgeous! Shiny and green and oil slick look on one side! it was worth the wait, the two pots they had in stock I was informed were both damaged so had to wait for their next delivery, from ordering to delivery took 1 month but the company kept me well informed.”

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Posted 2 months ago

“The Delta Maidenhair Fern came on time and in excellent condition and was well wrapped in a cardboard Box. It hasn't looked back and is growing well. I would have given 5 stars if paper tape had been used instead of sellotape to secure the plant inside the box.”

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Posted 3 months ago

“Great selection of pots. Well packed.”

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Posted 3 months ago

“Pot arrived well packed and in tact ~ good quality ~ slow to arrive.”

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Posted 3 months ago

“My order was dispatched promptly and communication regarding its delivery was spot on.”

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Posted 4 months ago

“My Cebu arrived in beautiful condition”

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Posted 4 months ago

“I returned this purchase as it just wasn’t quite right for my space (color looked a little different than pictured and I shouldn’t have ordered quite such a large size). But it was a beautiful planter, well packaged and postage was quick. I am awaiting my refund and it is disappointing that return postage is at the buyer’s expense as these pieces are not cheap to send, but I can’t fault the customer service team who replied to my returns query in a timely manner. I trust my refund will be processed in good time, and I’ll make an alternative purchase.”

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Posted 4 months ago

“Lovely plants and pots. Was a little disappointed that my elephant ear plant arrived folded over. Luckily it seems ok.”

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Posted 5 months ago

“Plants arrived in good condition. Nice size.”

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Posted 7 months ago

“Slightly disappointing as it is not as brightly coloured as in the photo but kept it anyway !”

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Posted 7 months ago

“Lovely transaction. Ordered a pot and it arrived. It wasn’t broken. Winner”

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Posted 7 months ago

Hortology is rated 4.8 based on 9,192 reviews