Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,128 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,128 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 17th November 2025

864

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Good product - but I thought the delivery was very slow until I discovered the sodden package hidden by the corner of my house in a flower bed. Luckily, the Citrus feed is in a plastic bottle So is unaffected.”

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Posted 1 week ago

“This pot is gorgeous! Shiny and green and oil slick look on one side! it was worth the wait, the two pots they had in stock I was informed were both damaged so had to wait for their next delivery, from ordering to delivery took 1 month but the company kept me well informed.”

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Posted 2 weeks ago

“The Delta Maidenhair Fern came on time and in excellent condition and was well wrapped in a cardboard Box. It hasn't looked back and is growing well. I would have given 5 stars if paper tape had been used instead of sellotape to secure the plant inside the box.”

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Posted 2 months ago

“Great selection of pots. Well packed.”

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Posted 2 months ago

“Pot arrived well packed and in tact ~ good quality ~ slow to arrive.”

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Posted 2 months ago

“My order was dispatched promptly and communication regarding its delivery was spot on.”

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Posted 2 months ago

“My Cebu arrived in beautiful condition”

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Posted 2 months ago

“I returned this purchase as it just wasn’t quite right for my space (color looked a little different than pictured and I shouldn’t have ordered quite such a large size). But it was a beautiful planter, well packaged and postage was quick. I am awaiting my refund and it is disappointing that return postage is at the buyer’s expense as these pieces are not cheap to send, but I can’t fault the customer service team who replied to my returns query in a timely manner. I trust my refund will be processed in good time, and I’ll make an alternative purchase.”

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Posted 3 months ago

“Lovely plants and pots. Was a little disappointed that my elephant ear plant arrived folded over. Luckily it seems ok.”

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Posted 3 months ago

“Plants arrived in good condition. Nice size.”

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Posted 5 months ago

“Slightly disappointing as it is not as brightly coloured as in the photo but kept it anyway !”

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Posted 5 months ago

“Lovely transaction. Ordered a pot and it arrived. It wasn’t broken. Winner”

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Posted 5 months ago

“Good quality products, very well packaged. Helpful website, easy to navigate and nice features such as plant tips and help finding pots.”

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Posted 6 months ago

“Great range of good products generally”

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Posted 6 months ago

“Ordered on Sunday, arrived on Thursday. Very well packed. Almost too well. Individually bagged. 2 of the 3 plants were in great condition. My Silver bay had yellowing leaves and some damage...”

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Posted 6 months ago

“The plantpots are beautiful. The liners are flimsy and not worth the money. I'd like to see the liners being given away with the pots which would be a great incentive to buy more.”

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Posted 6 months ago

“Speedy delivery good communication”

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Posted 7 months ago

“Like the pots and plants look healthy. Good Customer Service, who respinded quickly and positivley about my complaint regardss delvery-see below. Delivery appallling via parcel Force. Supposedly 24 hour, took from 13th to 18th March to arrive. So time from despatch to arrival was too long and risked damaging the plants. I informed Hortology who said they speak to Parcel Force as it had been sent next day delivery.”

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Posted 7 months ago

“absolutely beautiful plant pots very artisan and unique will try to purchase houseplants as well”

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Posted 7 months ago

“I heard about Hortology on line lots of unusual Pots. Quick service”

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Posted 7 months ago

Hortology is rated 4.8 based on 9,128 reviews