Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.84

4.8 Rating 8,251 Reviews

97 %

of reviewers recommend Hortology

Company Reviews

Metrics

Info

4.8

Based on 8,251 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 17th April 2024

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love this website! It’s great, has everything you need. Only problem is, it’s expensive. Other than that 👌🏻 my last purchase was perfect”

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Posted 2 days ago

“The plant pot arrived broken the first time but Hortology were really quick to replace it and it looks great.”

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Posted 1 week ago

“Beautiful plant and pot delivered quickly. Slight damage to one of the leaves but doesn't detract from the beauty of the plant. Very happy!”

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Posted 4 weeks ago

“Absolutely fantastic plants! They all arrived in very good health, and actually looked better than the photos. My only reason for not giving them 5 stars is that they used an awful lot of plastic packaging. I hope they change this as otherwise it is faultless!”

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Posted 1 month ago

“Fast delivery and well packaged plants.”

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Posted 1 month ago

“Great plant products that were delivered quickly.”

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Posted 1 month ago

“Lovely plant and plant pot. Did get a plastics pot to go in the original pot but wasn't to size otherwise happy with the purchase”

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Posted 1 month ago

“Lovely, healthy plants! A bit of damage occurred in transit.”

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Posted 2 months ago

“Lovely plants and pots. Was emailed to check I was happy with the height of a plant. My issue is that they use DHL who only emailed me on the the morning of the day they were delivering. The driver left 3 large boxes in front of the door in view of everyone on the street when no one was in, instead of coming back the next day to try and re-deliver. I find this poor delivery on a day we were out all day”

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Posted 2 months ago

“Ordering is really great. I have pets so knowing which plants are okay for them helped a lot in my decison making. I was surprised by how quickly my plant was discovered, and it was in good condition. I would say that the packaging is excessive, but I understand the need to protect the plant.”

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Posted 2 months ago

“Very easy to use”

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Posted 2 months ago

“Package was received promptly and though packaging was a bit excessive for items ordered everything was fine and mostly recyclable”

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Posted 3 months ago

“Received three planters and am really pleased with them.”

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Posted 4 months ago

“Overall happy with my purchase alas the pot looks more terracotta coloured in pictures, in real life it’s more brown.”

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Posted 4 months ago

“I bought the Lindy plant pot (ochre) as a Christmas gift. It’s very nice but a little disappointed as the ochre colour is not as bright as in the website picture. It will still be given as a gift. Excellent delivery service.”

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Posted 4 months ago

“Great pot but it was too big .. didn't realise I had to pay for returns which cost 20 pounds it's a shame about that as makes me reluctant to reorder in the future in case you don't like the products”

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Posted 4 months ago

“I ordered a Christmas cacti and a Peace Lily. The Peace Lily is beautiful, unfortunately the wrong pot size for the Christmas cacti was delivered but good customer service after informing hortology about this means I am happy with the outcome and I know from having shopped here before they have high standards. Before ordering I also asked for advice on plant care and received a very helpful reply. Many thanks, see you again!”

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Posted 4 months ago

“My plant was smaller than I'd realised, so I thought a little bit expensive. However plant was healthy, and I've been looking after it.”

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Posted 5 months ago

“Attractive indoor plant pot, delivered very well packed and quickly.”

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Posted 5 months ago

“well packaged quality plant and nice pots in multiple sizes”

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Posted 5 months ago

Hortology is rated 4.8 based on 8,251 reviews