Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,241 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,241 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th February 2026

869

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“absolutely beautiful pots”

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Posted 12 hours ago

“Lovely plant pot excellently packaged! Very pleased!”

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Posted 14 hours ago

“great service, they made sure i didn’t buy the beautiful flower pot with any faults. I love it and it looks great . i just wish it had a hole at the bottom for the plant but i will work around this,”

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Posted 1 day ago

“I used Hortology for the first time recently and am very happy to recommend. The plant I ordered had a slight defect which was raised by the picker. Charlotte emailed photos of the plant and offered a discount if I still wanted it which I accepted. Plant was dispatched promptly and arrived well packed. I would not have noticed any “defect” as it was just some slight browning on 1 or 2 leaves but I am really pleased with the quality of the service and product I received from Hortology.”

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Posted 2 days ago

“Great range of products, easily ordering process with quick delivery. Excellent service and communication”

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Posted 2 days ago

“Absolutely gorgeous specimen, wasn't expecting such a beautifully established plant, thank you!”

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Posted 2 days ago

“Great experience”

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Posted 4 days ago

“Amazing beautiful healthy plant great price and the best packaging ever The box was so well designed that not a drop of soil moved. Highly recommend and will definitely use again”

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Posted 4 days ago

“Pleased eith my purchases ,good service”

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Posted 1 week ago

“Great range of pots, good pricing and customer service. Will certainly buy again”

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Posted 1 week ago

“Very pleased with the product, very happy with the delivery process and the delivery company. Would definitely use again.”

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Posted 1 week ago

“Excellent customer service and order arrived extremely well packaged. Can’t fault them and will definitely return”

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Posted 1 week ago

“This company has proved to be absolutely reliable with their sales. Plants arrived really quickly carefully wrapped and in perfect condition. What more can you expect?.”

Hortology 5 star review on 9th February 2026

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Posted 1 week ago

“Best fresh plants and delivery always quick”

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Posted 2 weeks ago

“Amazing service, I asked a question and the response was in great time and very informative and polite. Chloe thank you. I will be ordering again my plants came in great condition.”

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Posted 2 weeks ago

“Excellent service.... Highly recommend”

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Posted 2 weeks ago

“Absolutely stunning Ming Aralia, a plant I have wanted for years, and the quality, size and brilliant packaging cannot be faulted. I am so happy with the plant. Only drawback is not being able with any ease to telephone for a quick answer to a question, had to wait for a next day return email in the end. My question could've been answered the same day in an instant. However, I guess I can always look for specific care information online.”

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Posted 2 weeks ago

“Excellant selection of plant pots and extensive choice of sizes. Very good prices and prompt delivery - highly recommended!”

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Posted 2 weeks ago

“I cannot express the service and advice Hortology gives you each time you contact them I have been buying my plants through them for a few years now they are amazing and wouldn’t dream of going anywhere else. Absolutely fantastic”

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Posted 2 weeks ago

“Another great new planty addition to our home. The quality and health of the plant is great as usual. Customer service is excellent. The team were in touch after I made my order to ensure I was happy with the product I would receive. Fabulous!”

Hortology 5 star review on 2nd February 2026

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Posted 2 weeks ago

Hortology is rated 4.8 based on 9,241 reviews