Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,375 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,375 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Hortology 5 star review on 7th June 2026

Laura N

Hortology 5 star review on 12th April 2026

Ayezah Y

Hortology 5 star review on 18th February 2026

Gary L

Hortology 5 star review on 18th January 2026

Katya

874

Anonymous

Anonymous // 01/01/2019

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English

“Order placed on 3rd April, dispatched late on 11th April, no pre communication of this. Arrived on 24th April.”

Helpful Report

Posted 3 years ago

Hi Nilesh We do our best to dispatch within 1-2 working days, but as you are aware from our email exchanges, unfortunately circumstances were such that we were running slightly behind in the week before Easter, and your order was packed ready for dispatch on day 3 (the 6th). Royal Mail collection was earlier than usual on the 6th due to Easter cut-off, it was therefore collected on the next working day which was the 11th. You had selected non-priority second class Royal Mail delivery. If the plant food was required urgently, we would have advised choosing our next-day tracked courier service and taking the long bank holiday weekend into consideration. It looks like you were not in when Royal Mail attempted to deliver your parcel and you requested redelivery on the 24th delaying things further. We did not email you specifically to advise that there was a bank holiday and things were delayed a little as this information was available on our delivery info page. We are sorry to hear you feel this warrants a 1 star review. Your Hortology team

Posted 3 years ago

“Amazing products! Great quality just as pictured - Delivery was fast and on time. Will be purchasing a few more from here :)”

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Posted 3 years ago

“Lovely plant pot, quickly delivered.”

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Posted 3 years ago

“Niceee will buy again but refund process is a bit a headache”

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Posted 3 years ago

Hi Johanna-Margaret, Thank you for your order and review. However we are a little confused as you haven't reached out to us regarding an issue with your order, nor have we processed any kind of refund against it. Should you have any issues please do email us at info@hotology.co.uk and we shall resolve them for you. Your Hortology Team

Posted 3 years ago

“Very quick service, products as described.”

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Posted 3 years ago

“Great product choice and competitive prices. Order delivered promptly and plants were fabulous. I’d definitely use again. Great service!”

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Posted 3 years ago

“Great service and quality pots.”

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Posted 3 years ago

“Excellent products and delivery was bang on time.”

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Posted 3 years ago

“Stunning indoor trailing plant. Made our book shelf look beautiful”

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Posted 3 years ago

“The plants you delivered are of 1st class quality.”

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Posted 3 years ago

“The plants received were in very good condition. The pots were of very good quality.”

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Posted 3 years ago

“Lovely plant pots that I ordered, very pleased with them. Arrived in good time and in good condition.”

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Posted 3 years ago

“The product was delivered quickly and well packaged at a very good price and excellent value for money. Will put our orchid into it for our summer room.”

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Posted 3 years ago

“Hello Hortology . Love your plants large and small.!The packing is perfect. You know. they’ll come out in one piece!! Everyone comments on them all “Let me breathe in and feel the love from them” well, what else do you want !!!! Thanks 🙏”

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Posted 3 years ago

“Beautiful plant. Very well packaged. Easy to order. Would definitely recommend and use again.”

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Posted 3 years ago

“Excellent! No problems at all, great selection of plants and pots, will definitely be using again. Many thanks.”

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Posted 3 years ago

“Love the colours and shape of the pots.”

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Posted 3 years ago

“Everything we as it showed online, and delivered well, couldn’t fault the service”

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Posted 3 years ago

“Excellent communication, delivery, value and quality of plants and pots. I’d ordered a small plant pot and large plant and they e-mailed me to check I knew the plant wouldn’t fit in the pot before delivering. Will definitely be using them again.”

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Posted 3 years ago

“Great selection of pots, and the plant I ordered looked fantastic. Customer service was good too.”

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Posted 3 years ago

Hortology is rated 4.8 based on 9,375 reviews