Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 8,922 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,922 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 27th May 2025

847

Anonymous

Anonymous // 01/01/2019

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“Great products (indoor pots) at a good price. Would definitely recommend!”

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Posted 4 years ago

“Lovely pot, fast delivery”

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Posted 1 day ago

“Lovely healthy plant. Speedy delivery”

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Posted 1 day ago

“Great pots from good selection and service from ordering to delivery was great”

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Posted 5 days ago

“Not good and price very expensive”

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Posted 5 days ago

Hi, Thank you for your review and order. We are so sorry to hear that you have not had a good experience with us! We have reached out to you directly to try to make things right! Kind Regards Your Hortology Team

Posted 5 days ago

“Beautiful plants purchased over last few weeks, securely packaged and delivered, very impressed”

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Posted 6 days ago

“My second order from Hortology and as before, I received a lovely, health plant with. A great pot and liner. They look great in my room.”

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Posted 6 days ago

“This plant is everything I need it goes well in the bathroom giving a sense of nature but really enhances the look in any room you place it in. It came well packaged and can see love has gone into its growth.”

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Posted 1 week ago

“The thing I love about their projects are that they have a vast range and you really don’t see pots of this quality anywhere. I live in a flat and my plants are my garden and I love them and to see them enhanced by the beautiful pots I’ve bought from this company is really great.”

Hortology 5 star review on 9th June 2025

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Posted 1 week ago

“Very impressed with the service. They sent me photos of the plants before because they weren't perfect and offered a partial refund if I wanted to proceed (which I did) and the plants are thriving now.”

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Posted 1 week ago

“Pot arrived well packaged and in one piece.”

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Posted 1 week ago

“Pots look as per website , packed well and delivered within days so good service all round”

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Posted 1 week ago

“Great website and beautiful product, exactly what I needed for my Yucca plant. The colour has matched exactly with some new units that we have and my only decision now is that I love the pot so much, I really need one for my cheese plant and with the 10% off that I am given I will probably order today. Well packaged and arrived safely. Would certainly recommend this website. Unusual containers all colours and sizes. Brilliant! Thank you.”

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Posted 1 week ago

“Brilliant customer service when I had to tweak delivery details”

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Posted 1 week ago

“Excellent and prompt service”

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Posted 1 week ago

“Great company!”

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Posted 1 week ago

“Great company to buy from. My plants were a good quality and delivered really quickly. The packaging was good too, so there was no damage during posting.”

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Posted 1 week ago

“Efficient with ordering and delivery product looks extremely fit for purpose”

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Posted 1 week ago

“Plants were securely and packaged with care. Plants arrived safely and efficiently. Plants are a lovely addition to my home and are beautiful. The plants are thriving. I would recommend these plants and Hortology to anyone. I am happy with my purchase.”

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Posted 1 week ago

“Plants arrived in good condition. Nice size.”

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Posted 1 week ago

“I got contacted by Ellen soon after placing my order to tell me that there was a small mark; she sent several pictures. She offered me a 10% discount or a cancellation. I went with the discount and the mark was minuscule, I might not even had noticed it. Elle was always extremely responsive; it was great customer service. The flower pot itself is lovely, even nicer than in the picture.”

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Posted 2 weeks ago

Hortology is rated 4.8 based on 8,922 reviews