Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,235 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,235 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 18th January 2026

868

Anonymous

Anonymous // 01/01/2019

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English

“Great products (indoor pots) at a good price. Would definitely recommend!”

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Posted 5 years ago

“i received a very healthy plant, well packaged and arrived very soon”

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Posted 4 hours ago

“Great experience”

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Posted 1 day ago

“Amazing beautiful healthy plant great price and the best packaging ever The box was so well designed that not a drop of soil moved. Highly recommend and will definitely use again”

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Posted 1 day ago

“Pleased eith my purchases ,good service”

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Posted 4 days ago

“We had a few problems but they were very helpful and we got it sorted!”

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Posted 6 days ago

“Great range of pots, good pricing and customer service. Will certainly buy again”

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Posted 6 days ago

“Very pleased with the product, very happy with the delivery process and the delivery company. Would definitely use again.”

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Posted 1 week ago

“The plants are shedding like crazy... I hope it'll stop once they settle in a bit more.”

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Posted 1 week ago

Hello. Thank you for your order and review. We are sorry to hear that your plants are not doing so well! Our customer service team has contacted you privately to assist further. Your Hortology team

Posted 4 days ago

“Excellent customer service and order arrived extremely well packaged. Can’t fault them and will definitely return”

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Posted 1 week ago

“This company has proved to be absolutely reliable with their sales. Plants arrived really quickly carefully wrapped and in perfect condition. What more can you expect?.”

Hortology 5 star review on 9th February 2026

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Posted 1 week ago

“Best fresh plants and delivery always quick”

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Posted 1 week ago

“Amazing service, I asked a question and the response was in great time and very informative and polite. Chloe thank you. I will be ordering again my plants came in great condition.”

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Posted 1 week ago

“Excellent service.... Highly recommend”

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Posted 1 week ago

“Absolutely stunning Ming Aralia, a plant I have wanted for years, and the quality, size and brilliant packaging cannot be faulted. I am so happy with the plant. Only drawback is not being able with any ease to telephone for a quick answer to a question, had to wait for a next day return email in the end. My question could've been answered the same day in an instant. However, I guess I can always look for specific care information online.”

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Posted 1 week ago

“Excellant selection of plant pots and extensive choice of sizes. Very good prices and prompt delivery - highly recommended!”

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Posted 2 weeks ago

“I cannot express the service and advice Hortology gives you each time you contact them I have been buying my plants through them for a few years now they are amazing and wouldn’t dream of going anywhere else. Absolutely fantastic”

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Posted 2 weeks ago

“Another great new planty addition to our home. The quality and health of the plant is great as usual. Customer service is excellent. The team were in touch after I made my order to ensure I was happy with the product I would receive. Fabulous!”

Hortology 5 star review on 2nd February 2026

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Posted 2 weeks ago

“Ihave used Hortology over the years and have never been let down. Delivery has always been speedy, the packaging is exemplary so that each and every planr arrives in excellent condiition. My most recent order contained large plants and, without exception, they were in fine condition and easy to unpack. The Branched Dracena has drawn many positive comments already and people are amazed when I saw I bought it online and it arrived by Courier. It is sturdy and has truly bright, fresh, colourful foliage - it makes quite an impact in my hall as people enter and can't help but notice it. The other plants in my order were in equally excellent condition and are all thriving in their new home. One may have to pay more to Hortology than for "supermarket quality" BUT it is worth every penny to receive healthy, long lastingplants in a truly excellent condition that have obviously been well looked after. I would highly recommend this company and also the copper-spike water device that makes sure my liteel "indoor garden" doesn't get over-watered.”

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Posted 2 weeks ago

“Hi there. The order was for four pots and four plants. I was informed after the order was placed that one of the plants wasn't of the right qulity to send. I therefore told customer support I'd prefer to cancel the plants and sourse those myself. I then decided to take the original 3 plants and source another locally. Seemed to work OK. The local market has a plant stall. Then I had to match inner pot etc.”

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Posted 2 weeks ago

“I bought three plant pots and each one was high quality. Really pleased with my purchase. Arrived quickly and packaged really well.”

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Posted 2 weeks ago

Hortology is rated 4.8 based on 9,235 reviews