Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,187 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,187 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Hortology 5 star review on 13th December 2025

864

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great products (indoor pots) at a good price. Would definitely recommend!”

Helpful Report

Posted 5 years ago

“Brilliant service, managed to get delivery before Christmas which was brilliant. Items were packaged well. My mum loves them - will definitely be ordering here in future!”

Helpful Report

Posted 18 hours ago

“Very well packed. Plants in excellent condition. Arrived before Christmas as well. Would definately reccomend and use again.”

Helpful Report

Posted 20 hours ago

“All three cactus beautiful, thanks”

Helpful Report

Posted 21 hours ago

“Great style. Delivered quick and without any damage.”

Helpful Report

Posted 1 day ago

“Customer service can’t be beat. They found small imperfections in two large pots I ordered (I wouldn’t have noticed) and offered to let me pick other pots instead or take a 15% discount. Was very happy with the experience. The packing was also super-secure, it would be impossible for the pots to arrive broken.”

Helpful Report

Posted 2 days ago

“Plant arrived quickly and in excellent health. Very happy with my purchase.”

Helpful Report

Posted 3 days ago

“Bought as xmas present for son in law and he was very happy with it”

Helpful Report

Posted 5 days ago

“I've received two plants and they are both absolutely lovely, the pot and plants are of highest quality. I would definitely buy from here again.”

Helpful Report

Posted 6 days ago

“Hortology were a brilliant company to order from, they kept me updated on my order and when one pot arrived with a chip on it they apologised and sent a new one out the same day which arrived in perfect condition. Both pits I ordered are lovely quality and I would purchase from them again.”

Helpful Report

Posted 6 days ago

“I really liked the item I bought. It was very good quality and reasonable price. Delivery was fast and the whole experience of buying was pleasant and problem free. I would buy from here again definitely.”

Helpful Report

Posted 1 week ago

“Superb quality. The plant was really packed well and arrived in excellent condition. There were two sizes of plant to choose from and I chose the larger one and it was so big I ended up having to split it into two ,I think the smaller size would enough .But I am very pleased with the purchase.”

Helpful Report

Posted 1 week ago

“Very good service”

Helpful Report

Posted 1 week ago

“Very good range of pots, speedy service and very quick and helpful responding to enquiry”

Helpful Report

Posted 1 week ago

“Good products.”

Helpful Report

Posted 1 week ago

“The service is excellent - prompt delivery and well packed. The variety of choices is very good and I have not been disappointed by any of the plants I have ordered.”

Helpful Report

Posted 1 week ago

“Very happy with my first order with Hortology. Great communication and packed and delivered with great care. Would highly recommend”

Helpful Report

Posted 1 week ago

“Nice easy to use website. Order arrived very quickly even in December and was well and securely packaged.”

Helpful Report

Posted 1 week ago

“I’m not sure how to review except to say it was easy enough to place the order. Apparently the receiver didn’t know who it had come from. I did add a message as it was a gift to welcome a new baby.”

Helpful Report

Posted 1 week ago

“Always a great experience. I have been buying plants for the past 8 years and I have never had a bad experience. Great quality plants and reliable delivery.”

Helpful Report

Posted 1 week ago

“Fabulous plants and speedy turn around time.”

Helpful Report

Posted 1 week ago

Hortology is rated 4.8 based on 9,187 reviews