Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 9,203 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 9,203 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 13th December 2025

864

Anonymous

Anonymous // 01/01/2019

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English

“Such a beautiful pot”

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Posted 2 years ago

“Fabulous pots - they look beautiful, are very lightweight, ordering was easy and delivery very quick and easy. Have already recommend Hortology to others”

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Posted 2 years ago

“So far so good. Lovely indoor plants delivered and packed really well. Happy enough to have gone back and placed a second order last weekend. :)”

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Posted 2 years ago

“Delivered with care. Thank you.”

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Posted 2 years ago

“Great customer service, prompt delivery and plant arrived in excellent condition!”

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Posted 2 years ago

“i ordered two large indoor planters the number of pots suited to my requirements that were available was excellent across a very broad price range, the information given to ensure you purchase the correct size pot for your plants was also very useful. My pots arrived quickly and in good order this was mainly down to the way the pots were packed which was again excellent.One slight warning to any potential purchaser of indoor pots the internal diameter of the pots i purchased was given as 23cm the actual diameter of the pot i received was 23cm one way 25cm across the other the pots are not perfectly round in fact mine were slightly eliptical the pots i purchased are hand made and it does state this on the site that the pots may show some degree of shape/size destortion i am quite happy that this was made clear prior to my purchase.If you do require a pot that is completely exact in size and shape call and speak to the guys at Hortology before you order.overall excellent service and product from a very good and efficient company.”

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Posted 2 years ago

“I am delighted with my recent purchases of both plants, ceramic pots and clay pebbles. My orders were delivered very securely packed thereby my orders were received intact and undamaged. It is clear to see the plants are extremely healthy and grown with the utmost care and the pots are of good quality exactly as displayed on Hortology's website that is why I followed up with another order. Highly recommend this company's supply and service and going forward I will continue to use them.”

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Posted 2 years ago

“Above my expectations! I ordered several pots including a hanging pot, plus two fern-like plants. All were top quality. I was particularly pleased with the plants as I've ordered online from other companies before and been disappointed by the size and quality. These were excellent. I will definitely order from Hortology again and can highly recommend them. Also, I received them just two days after ordering - amazing.”

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Posted 2 years ago

“Lovely looking pot, great quality and well packaged. Would recommend.”

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Posted 2 years ago

“Fabulous quality plants/well packaged thank you”

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Posted 2 years ago

“Bought Esra pot in Graphite … loved it so much I bought another. Good updates on delivery and arrived quick”

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Posted 2 years ago

“Beautiful pots, great plants and very responsive customer service- thank you!”

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Posted 2 years ago

“Products came well packaged and in good time. Have ordered plants in the past and they have always been in very good condition”

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Posted 2 years ago

“Good quality good packaging good job!”

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Posted 2 years ago

“I was really pleased with my order from Hortology. It was speedily delivered, packaged well and the plant was in pristine condition. Thank you!”

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Posted 2 years ago

“The service is excellent. I ordered an indoor planter which turned out to be too big for the room proportions. It was collected promptly and returned. My new order for a different pot arrived and I love it. Great quality. Will use again and recommend”

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Posted 2 years ago

“Fantastic healthy plants in brilliantly secure packaging. One of my two was a bit of a delicate one and it was absolutely fine. I've waited a couple of weeks to do my review to make sure that they've stayed healthy and they have. Absolutely thrilled with the sizes too, great value for money actually!”

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Posted 2 years ago

“Plant come really quick very well packaged very happ y thank you will be bk”

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Posted 2 years ago

“Price was good and the packaging was really strong. Marked down as the plant I received had a huge tear through one of the leaves - when it's a fiddle leaf fig and one of the top leaves, it's not good enough to ship out plants with that sort of damage.”

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Posted 2 years ago

“Great selection of pots and plants that come well packaged.”

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Posted 2 years ago

Hortology is rated 4.8 based on 9,203 reviews